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The information contained herein is proprietary and confidential and cannot be disclosed or duplicated without the prior written consent of Genesys Telecommunications Laboratories, Inc.
Genesys is the world’s leading provider of customer service and contact software, with more than 4,000 customers in 80 countries. Drawing on its more than 20 years of customer service innovation and experience, Genesys is uniquely positioned to help companies bring their people, insights and customer channels together to effectively drive today’s customer conversation. Genesys software directs more than 100 million interactions every day, maximizing the value of customer engagement and differentiating the experience by driving personalization and multi-channel customer service, and extending customer service across the enterprise to optimize processes and the performance of customer-facing employees. For more information, go to www.genesyslab.com.
Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD or the Developer Documentation CD that is shipped on request with your software.
Although reasonable effort is made to ensure that the information in this document is complete and accurate at the time of release, Genesys Telecommunications Laboratories, Inc., cannot assume responsibility for any existing errors. Changes and/or corrections to the information contained in this document may be incorporated in future versions.
You are responsible for the security of your system. Product administration to prevent unauthorized use is your responsibility. Your system administrator should read all documents provided with this product to fully understand the features available that reduce your risk of incurring charges for unlicensed use of Genesys products.
Genesys and the Genesys logo are registered trademarks of
Genesys Telecommunications Laboratories, Inc., in the USA and/or other
countries. All other company names and logos may be trademarks or registered
trademarks of their respective holders.
If you have purchased this software from a value-added reseller (VAR), please contact the VAR for technical support.
If you have purchased support directly from Genesys, please contact Genesys Technical Support.
Before contacting technical support, please refer to the Genesys Technical Support Guide for complete contact information and procedures.
For complete information on ordering Genesys products, please see the Genesys Licensing Guide.
Genesys Telecommunications
Laboratories, Inc.
www.genesyslab.com