Universal Contact Server Manager connects to Universal Contact Server (UCS). The Manager component is a graphic interface that you use to:
Configure the options that handle maintenance (archiving and pruning) of the UCS database.
Correct certain problems that may exist with data integrity.
Display statistics about the UCS database.
UCS must have a main database, and may also have an archive database. Please also note the following definitions:
A thread is a series of related interactions, typically the e-mails exchanged between a specific customer and one or more agents.
Pruning is the process of removing threads from either the main or the archive database.
Archiving is the process of removing selected threads from the main database and storing them in the archive database.
Maintenance is a cover term for pruning and archiving.
When you launch UCS Manager, you are asked to log in to the Configuration Manager. Enter your user name and password.
The UCS Manager window appears. At the top of the window are the File, Tools, and Help menus. File and Help contain a few standard commands. The Tools menu contains:
The DataCorrection command, which displays the Data integrity correction dialog box.
The Statistics command, which displays statistics about the UCS database.
Below the menus is a toolbar containing the following (from left to right):
Three icons that duplicate File menu commands: Save, Save and Close, and Revert Changes.
A drop-down list that displays the name(s) of the Universal Contact Server(s) that UCS Manager is configured to connect to.
A drop-down list that displays the tenant that holds the UCS selected in the previously mentioned list. A tenant is displayed only if the account you log in with has administrative access to it. In a single-tenant environment this list displays Resources.
The main area of the window is made up of three tabs that relate to archiving and pruning.