| Release Number | AIX | HP-UX PA | HP-UX IPF | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 8.5.101.04 [09/18/15] – Hot Fix |
|
|
|
|
|
X
|
| 8.5.101.03 [07/31/15] – General |
|
|
|
|
|
X
|
| 8.5.100.16 [03/16/15] – General |
|
|
|
|
|
X
|
| 8.5.001.03 [09/26/14] – General |
|
|
|
|
|
X
|
| 8.5.000.08 [06/27/14] – General |
|
|
|
|
|
X
|
This release note applies to all 8.5 releases of Workforce Management Database Utility.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me on the Workforce Management landing page. Please contact your Genesys Customer Care representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this release. There are no new features in this release of Workforce Management Database Utility.
This release also includes the following correction and modification:
WFM Database backup can now be restored when using an Oracle RDBMS, even if WM_LOG_TABLE contains records. Previously in this scenario, the WFM database backup could not be restored and the following error message was generated: Error in function cBRU_MoveDatabaseFiles. (WFM-23620)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. There are no new features in this release of Workforce Management Database Utility.
This release also includes the following corrections and modifications:
The WFM Backup-Restore Utility (BRU) now supports backing up WFM databases and WFM ETL databases to (and restoring from) comma-separated values (CSV) file formats. (WFM-22978)
The WFM ETL database script now includes the following database-stored procedures used to enable automated purging of the ETL database:
| WFM_PURGE_PROC | The main procedure, used to call all the procedures below, passing a date that is calculated by subtracting a specified number of days from the current date. This procedure is designed to be executed regularly (daily or more often) as a scheduled task. |
| WFM_PERF_PURGE_PROC | Used to purge Performance Statistics data older than a given date. |
| WFM_SCH_PURGE_PROC | Used to purge Schedule data older than a given date. |
| WFM_ADH_PURGE_PROC | Used to purge Adherence data older than a given date. |
| WFM_CFG_PURGE_PROC | Used to purge Configuration data (uses no parameters). |
All of these procedures use a second parameter that specifies the maximum number of records to delete in one pass. This parameter is important and should be carefully weighted to prevent overtaxing the database server if there are already millions of records that need purging. It is recommended that you limit the number of records to be deleted in one pass to avoid large transactions and allow the database to purge gradually, during repeated executions of scheduled purging tasks. (WFM-23093)
The maximum size of the Schedule State Group (SSG) history record was increased and can now store even the largest SSG records. Previously, the SSG history record was not stored if the SSG contained hundreds of Activities, resulting in incorrect data in the Historical Adherence Report when WFM used the most recent version of the SSG record instead of the historical record. (WFM-23207)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features introduced in this release of Workforce Management Database Utility.
Support for Microsoft Windows 8, 64-bit (compatible, native mode on WFM Web and WFM Database Utility only)
Support for Oracle 12c Database Management Systems (DBMS)
Microsoft SQL Server (MSSQL) 2014
There are no corrections or modifications in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features introduced in this release of Workforce Management Database Utility.
The addition of two new indexes provides improved performance of SQL requests. (WFM-21751)
This release includes the following corrections or modifications:
The speed of the WFM Database upgrade procedure is improved with optimization of WFM Database Utility's data modification scripts. (WFM-21883)
Forecast and Schedule scenarios that are deleted in WFM Web are now permanently deleted from the cache of other WFM Web servers in a multi-server environment. Previously, after login, some users could still see these deleted scenarios in server instances selected by the load balancer. (WFM-21904)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features introduced in the initial 8.5 release of Workforce Management Database Utility.
Supports Microsoft Windows Server 2012, native 64-bit.
There are no corrections or modifications in this release
This section provides the latest information on known issues and recommendations associated with this product.
There are no known issues in this release.
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see "Discontinued Support" in the Genesys Supported Operating Environment Reference Guide.
There are no discontinued features in this release of Workforce Management Database Utility.
Information in this section is included for international customers.
This 8.5.x product release supports Language Packs. However, it does not support 8.1.x Language Packs. Use 8.5.x-compatible Language Packs upon their availability.
Language Packs allow installers to select the language, in which the user interface and online Help files are displayed. For details about available Language Packs, including the languages, see the International Release Notes section on the Workforce Management landing page.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Administrator's Guide first.
Workforce Management Configuration Utility Help explains how to use the WFM Configuration Utility to set up WFM objects (such as sites, time zones, and Agents) and constraints (such as security settings, working hours, and time-off rules).
Workforce Management Web for Supervisors Help explains how to use the Supervisor web interface to create forecasts and schedules, make schedule and staffing changes, and to track Agent real-time adherence and contact center performance. WFM Web for Supervisors also contains the WFM reporting functions.
Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).
Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website might be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.