| Release Number | AIX | HP-UX PA | HP-UX IPF | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 8.5.101.02 [07/31/15] – General |
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X
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| 8.5.100.03 [03/16/15] – General |
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X
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| 8.5.003.03 [06/25/15] – Hot Fix |
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X
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| 8.5.003.00 [12/15/14] – General |
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X
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| 8.5.001.07 [11/04/14] – Hot Fix |
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X
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| 8.5.001.05 [10/08/14] – Hot Fix |
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X
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| 8.5.001.04 [09/26/14] – General |
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X
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| 8.5.000.09 [06/27/14] – General |
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X
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This release note applies to all 8.5 releases of Workforce Management Data Aggregator.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me on the Workforce Management landing page. Please contact your Genesys Customer Care representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. The following new features are introduced in this release of Workforce Management Data Aggregator.
This release supports new functionality introduced in Workforce Management 8.5.101.02.
There are no corrections or modifications in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. The following new features are introduced in this release of Workforce Management Data Aggregator.
WFM Server now performs data synchronization between the Configuration database and WFM database (no longer performed by Data Aggregator).
Support for Oracle 12c Database Management Systems
Microsoft SQL Server (MSSQL) 2014
There are no corrections or modifications in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this release. There are no new features in this release of Workforce Management Data Aggregator.
This release includes the following corrections or modifications:
Data Aggregator now processes statistics from Stat Server in multi-site environments while agents are being added to sites. Previously in this scenario, Data Aggregator sometimes unexpectedly stopped processing statistics from Stat Server. This issue was found when Stat Server was installed on 64-bit systems and its response time was very slow (taking more than 15 seconds to open agent statistics). (WFM-23182)
Agents now show as Adherent when their scheduled state belongs to a group with no association to a channel and the agent's real-time state has a channel state that adheres to the Schedule State Group. Previously, when an agent's schedules belonged to a non-channel group and the channel state was present in the real-time state, the agent showed as Non-Adherent. (WFM-23239)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. There are no new features in this release of Workforce Management Data Aggregator.
This release includes the following correction or modification:
SOAP headers, which are sometimes injected into SOAP requests by network security monitoring tools, no longer cause memory leak in Data Aggregator. (WFM-22176)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this release. There are no new features in this release of Workforce Management Data Aggregator.
This release includes the following correction or modification:
Data Aggregator now treats Stat Server events that have empty Reason Code strings as events without a reason code. Previously, Data Aggregator treated these empty strings as is, which prevented the mapping of empty Reason Codes in Schedule States Groups > Adherence Rules. (WFM-22137)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this release. There are no new features in this release of Workforce Management Data Aggregator.
This release includes the following correction or modification:
Data Aggregator's SetCurrentAgentState function can now be called successfully, by using the API. Previously when this function was called, an exception occurred, causing Data Aggregator to unexpectedly terminate. (WFM-22058)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. There are no new features in this release of Workforce Management Data Aggregator.
This release includes the following corrections or modifications:
Data Aggregator now records all collected Agent Event data and working agent statistics. Previously, Data Aggregator sometimes failed to record Agent Event data and Working Agent statistics when one or more Business Units containing Multi-Site Activities were configured for statistics collection and one or more child Activity of Multi-Site Activities were assigned to sites that were not tracked by the same Data Aggregator instance. (WFM-21950)
Data Aggregator's performance is improved with decreased memory consumption in high load scenarios. Previously, when there was a large number of agents (over several thousand), a large number of Agent Events (over hundred thousand events per hour), and a relatively slow CPU, Data Aggregator's memory consumption would sometimes grow unabated, causing Data Aggregator to unexpectedly terminate.
Note: This version was first released as a Hot Fix on 09/16/14. (WFM-22008)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in the initial 8.5 release of Workforce Management Data Aggregator.
Multi-Channel Adherence—Multiple media channels in Schedule State Groups track agent real-time states in the Web for Supervisors Adherence module; WFM Agent Adherence and Agent State reports now include historical multi-channel adherence percentages and non-adherence events for each channel separately.
Supports Microsoft Windows Server 2012, native 64-bit.
There are no corrections or modifications in this release.
This section provides the latest information on known issues and recommendations associated with this product.
Agents incorrectly show as non-Adherent to predefined Vacation schedule states when that state is included in a Schedule State Group, rather than the general Time-Off fixed state. User-configured Time-Off type Adherence works as expected.
| Found In:8.5.003.03 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see "Discontinued Support" in the Genesys Supported Operating Environment Reference Guide.
There are no discontinued features in this release of Workforce Management Data Aggregator.
Information in this section is included for international customers.
This 8.5.x product release supports Language Packs. However, it does not support 8.1.x Language Packs. Use 8.5.x-compatible Language Packs upon their availability.
Language Packs allow installers to select the language, in which the user interface and online Help files are displayed. For details about available Language Packs, including the languages, see the International Release Notes section on the Workforce Management landing page.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Genesys Customer Care website. The following documentation also contains information about this software. Please consult the Administrator's Guide first.
Workforce Management Configuration Utility Help explains how to use the WFM Configuration Utility to set up WFM objects (such as sites, time zones, and Agents) and constraints (such as security settings, working hours, and time-off rules).
Workforce Management Web for Supervisors Help explains how to use the Supervisor web interface to create forecasts and schedules, make schedule and staffing changes, and to track Agent real-time adherence and contact center performance. WFM Web for Supervisors also contains the WFM reporting functions.
Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).
Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website might be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.