Package | Description |
---|---|
com.genesyslab.wfm8.API.service.schedule851 |
Modifier and Type | Method and Description |
---|---|
SchAgentDayDetails |
SchAgentDayDetails.withExcludeStates(java.util.Collection<java.lang.Integer> values) |
SchAgentDayDetails |
SchAgentDayDetails.withExcludeStates(java.lang.Integer... values) |
SchAgentDayDetails |
SchAgentDayDetails.withExcludeStatesNSizeIs(int value) |
SchAgentDayDetails |
SchAgentDayDetails.withProvideActivitySetInfo(boolean value) |
SchAgentDayDetails |
SchAgentDayDetails.withProvideOvertime(boolean value) |
SchAgentDayDetails |
SchAgentDayDetails.withProvideStateInfo(boolean value) |
SchAgentDayDetails |
SchAgentDayDetails.withProvideTeamHistory(boolean value) |
SchAgentDayDetails |
SchAgentDayDetails.withProvideTradeEligibility(boolean value) |
SchAgentDayDetails |
SchAgentDayDetails.withStateLayout(int value) |
Modifier and Type | Method and Description |
---|---|
SchAgentDayHolder |
WFMScheduleService851Soap.buildAgentDay(int scheduleID,
java.util.List<SchAgentDay> newSchedule,
java.util.List<SchWorkState> states,
int timezoneId,
boolean scheduleShiftItems,
SchAgentDayDetails schDetails)
Builds complete schedule shifts with optimal break/meal distribution for the given schedule shifts
|
SchAgentDayHolder |
WFMScheduleService851Soap.buildAgentDayInSnapshot(java.lang.String schSnapshotID,
java.util.List<SchAgentDay> newSchedule,
java.util.List<SchAgentDay> modifiedSchedule,
java.util.List<SchWorkState> states,
boolean scheduleShiftItems,
SchAgentDayDetails schDetails)
Builds complete schedule shifts with optimal break/meal distribution for the given schedule shifts (based on existing schedule snapshot).
|
SchAgentDayHolder |
WFMScheduleService851Soap.fetchAgentDayFromSnapshot(java.lang.String schSnapshotID,
int firstAgentIndex,
int lastAgentIndex,
double firstDate,
double lastDate,
SchAgentDayDetails schDetails,
CfgAgentDetails cfgAgentDetails,
boolean autoRefresh)
Retrieves a range of schedule agent days from existing schedule snapshot.
|
SchAgentDayHolder |
WFMScheduleService851Soap.getAgentDay(SchSource source,
int scheduleID,
double startDate,
double endDate,
int timezoneId,
CfgAgentFilter agentFilter,
CfgActivityFilter activityFilter,
SchStateFilter stateFilter,
SchSortMode sortMode,
SchAgentDayDetails schDetails,
CfgAgentDetails cfgAgentDetails,
java.util.List<SchTotalsRequest> totalsRequest)
Loads agent days from the specified schedule for the specified range of dates and specified set of agents.
|
java.lang.String |
WFMScheduleService851Soap.getAuditLogAsync(int siteID,
java.util.List<java.lang.Integer> teamIDArray,
java.util.List<java.lang.Integer> agentIDArray,
double schStartDate,
double schEndDate,
double actionStartDateTime,
double actionEndDateTime,
java.util.List<java.lang.Integer> actionTypes,
java.util.List<java.lang.Integer> actionUsers,
int detailsLevel,
SchAgentDayDetails schDetails)
Reads schedule audit log in async mode.
|
SchAuditLog |
WFMScheduleService851Soap.getAuditLogByID(long auditID,
int siteID,
java.util.List<java.lang.Integer> teamIDArray,
java.util.List<java.lang.Integer> agentIDArray,
double schStartDate,
double schEndDate,
int detailsLevel,
SchAgentDayDetails schDetails,
CfgAgentDetails cfgAgentDetails,
boolean provideScenarioInfo,
boolean provideUserInfo)
Returns information about a specific schedule audit transaction.
|
SchAuditLog |
WFMScheduleService851Soap.getAuditLogResults(java.lang.String requestID,
SchAgentDayDetails schDetails,
CfgAgentDetails cfgAgentDetails,
boolean provideScenarioInfo,
boolean provideUserInfo)
Retrieves Audit Log that was requested asynchronously.
|
SchNotification |
WFMScheduleService851Soap.pollNotification(long timestamp,
int siteID,
java.util.List<java.lang.Integer> teamIDArray,
java.util.List<java.lang.Integer> agentIDArray,
double schStartDate,
double schEndDate,
int detailsLevel,
SchAgentDayDetails schDetails,
CfgAgentDetails cfgAgentDetails)
Polls schedule change notification
|
Copyright © 2005-2016 Genesys Telecommunications Labs, Inc. All Rights Reserved.