Package | Description |
---|---|
com.genesyslab.wfm8.API.service.schedule810 |
Modifier and Type | Method and Description |
---|---|
SchTotalsRequest |
SchTotalsRequest.withEndDate(double value) |
SchTotalsRequest |
SchTotalsRequest.withProvideGrossTotals(boolean value) |
SchTotalsRequest |
SchTotalsRequest.withProvideOvertimeTotals(boolean value) |
SchTotalsRequest |
SchTotalsRequest.withRefID(int value) |
SchTotalsRequest |
SchTotalsRequest.withStartDate(double value) |
SchTotalsRequest |
SchTotalsRequest.withStateID(int value) |
SchTotalsRequest |
SchTotalsRequest.withStateType(int value) |
SchTotalsRequest |
SchTotalsRequest.withType(int value) |
Modifier and Type | Method and Description |
---|---|
SchAgentDayHolder |
WFMScheduleService810Soap.getAgentDay(SchSource source,
int scheduleID,
double startDate,
double endDate,
int timezoneId,
CfgAgentFilter agentFilter,
CfgActivityFilter activityFilter,
SchStateFilter stateFilter,
SchSortMode sortMode,
SchAgentDayDetails schDetails,
CfgAgentDetails cfgAgentDetails,
java.util.List<SchTotalsRequest> totalsRequest)
Loads agent days from the specified schedule for the specified range of dates and specified set of agents.
|
java.util.List<SchAgentTotals> |
WFMScheduleService810Soap.getAgentTotals(SchSource source,
int scheduleID,
CfgAgentFilter agentFilter,
java.util.List<SchTotalsRequest> totalsRequest)
Calculates different totals, such as paid time, work time, and vacation time, for the given agent
for the specified date period(s) and granularity.
|
java.util.List<SchTeamTotals> |
WFMScheduleService810Soap.getTeamTotals(SchSource source,
int scheduleID,
int siteID,
java.util.List<java.lang.Integer> teamIDArray,
java.util.List<SchTotalsRequest> totalsRequest)
Calculates Team work totals taking into account team history
|
SchSnapshot |
WFMScheduleService810Soap.openAgentDaySnapshot(SchSource source,
int scheduleID,
double startDate,
double endDate,
int timezoneId,
CfgAgentFilter agentFilter,
CfgActivityFilter activityFilter,
SchStateFilter stateFilter,
SchSortMode sortMode,
java.util.List<SchTotalsRequest> totalsRequest)
Opens a snapshot of day schedules for specified criteria.
|
java.lang.String |
WFMScheduleService810Soap.openAgentDaySnapshotAsync(SchSource source,
int scheduleID,
double startDate,
double endDate,
int timezoneId,
CfgAgentFilter agentFilter,
CfgActivityFilter activityFilter,
SchStateFilter stateFilter,
SchSortMode sortMode,
java.util.List<SchTotalsRequest> totalsRequest)
Opens a snapshot asynchronously of day schedules for specified criteria.
|
Copyright © 2005-2016 Genesys Telecommunications Labs, Inc. All Rights Reserved.