public interface EFrcDataTypes
Modifier and Type | Field and Description |
---|---|
static int |
FRC_CALCULATE_ABANDONED_IV_PCT
Weighted average of (Achieved) Calculated Abandoned Interaction Volume % (weighted on Forecasted Interaction Volume)
|
static int |
FRC_CALCULATE_ASA
Weighted average of (Achieved) Calculated Average Speed of Answer (weighted on Forecasted Interaction Volume)
|
static int |
FRC_CALCULATE_BUDGET
Total of Budget for Calculated staffing
|
static int |
FRC_CALCULATE_FTE
Total of Calculated Staffing in Full-time Equivalent
|
static int |
FRC_CALCULATE_HIRING_PLAN
Total of Calculated Hiring Plan
|
static int |
FRC_CALCULATE_MAN_HOURS
Total of Calculated Man Hours
|
static int |
FRC_CALCULATE_MAX_OCCUPANCY_PCT
Weighted average of (Achieved) Calculated Maximum Occupancy % (weighted on Forecasted Interaction Volume)
|
static int |
FRC_CALCULATE_SERVICE_PCT
Weighted average of (Achieved) Calculated Service Level % (weighted on Forecasted Interaction Volume)
|
static int |
FRC_CALCULATED_STAFFING_MSE
Calculated Staffing Multi-Skill Equivalent
|
static int |
FRC_CALCULATED_STAFFING_MSE_FTE
Calculated Staffing Multi-Skill Equivalent in FTE
|
static int |
FRC_DATA_AHT
Forecasted Average Handle Time (weighted on Forecasted Interaction Volume)
|
static int |
FRC_DATA_CS
Calculated Staffing
|
static int |
FRC_DATA_IV
Total of Forecasted Interaction Volume
|
static int |
FRC_DATA_OVERHEAD_NON_WORK
Non-working Overhead % parameter (used during Forecast build)
|
static int |
FRC_DATA_OVERHEAD_WORK
Working Overhead % parameter (used during Forecast build)
|
static int |
FRC_DATA_OVERTIME_REQUIREMENT
Overtime requirement
|
static int |
FRC_DATA_OVERTIME_REQUIREMENT_FTE
Overtime requirement in Full-time Equivalent
|
static int |
FRC_DATA_RS
Required Staffing
|
static int |
FRC_DATA_SHRINKAGE_PCT
Shrinkage percentage
|
static int |
FRC_DATA_SIMPLE_AHT
Average Handle Time (simple average)
|
static int |
FRC_HISTORICAL_AHT
Historical (Actual data collected by WFM DataAggregator) Average Handle Time (weighted on Historical/Actual Interaction Volume)
|
static int |
FRC_HISTORICAL_IV
Historical (Actual data collected by WFM DataAggregator) Interaction Volume
|
static int |
FRC_HISTORICAL_SIMPLE_AHT
Historical (Actual data collected by WFM DataAggregator) Average Handle Time (simple average)
|
static int |
FRC_OBJECTIVE_ABANDONED_IV_PCT
Abandoned Interactions Percentage objective
|
static int |
FRC_OBJECTIVE_ASA
Average Speed of Answer objective
|
static int |
FRC_OBJECTIVE_MAX_OCCUPANCY_PCT
Maximum Occupancy objective
|
static int |
FRC_OBJECTIVE_SERVICE_PCT
Service Level Percentage objective
|
static int |
FRC_REQUIRE_ABANDONED_IV_PCT
Weighted average of (Achieved) Required Abandoned Interaction Volume % (weighted on Forecasted Interaction Volume)
|
static int |
FRC_REQUIRE_ASA
Weighted average of (Achieved) Required Average Speed of Answer (weighted on Forecasted Interaction Volume)
|
static int |
FRC_REQUIRE_BUDGET
Total of Budget for Required staffing
|
static int |
FRC_REQUIRE_FTE
Total of Required Staffing in Full-time Equivalent
|
static int |
FRC_REQUIRE_HIRING_PLAN
Total of Required Hiring Plan
|
static int |
FRC_REQUIRE_MAN_HOURS
Total of Required Man Hours
|
static int |
FRC_REQUIRE_MAX_OCCUPANCY_PCT
Weighted average of (Achieved) Required Maximum Occupancy % (weighted on Forecasted Interaction Volume)
|
static int |
FRC_REQUIRE_SERVICE_PCT
Weighted average of Required Service Level % (weighted on Forecasted Interaction Volume)
|
static int |
FRC_REQUIRED_STAFFING_MSE
Required Staffing Multi-Skill Equivalent
|
static int |
FRC_REQUIRED_STAFFING_MSE_FTE
Required Staffing Multi-Skill Equivalent in FTE
|
static int |
FRC_TOTAL_NON_WORKING_SHRINKAGE
Total non-working Shrinkage percentage
|
static int |
FRC_TOTAL_SHRINKAGE
Total Shrinkage percentage
|
static int |
FRC_TOTAL_WORKING_SHRINKAGE
Total working Shrinkage percentage
|
static final int FRC_DATA_IV
static final int FRC_DATA_AHT
static final int FRC_DATA_CS
static final int FRC_DATA_RS
static final int FRC_DATA_SIMPLE_AHT
static final int FRC_HISTORICAL_IV
static final int FRC_HISTORICAL_AHT
static final int FRC_HISTORICAL_SIMPLE_AHT
static final int FRC_DATA_OVERHEAD_WORK
static final int FRC_DATA_OVERHEAD_NON_WORK
static final int FRC_CALCULATE_FTE
static final int FRC_CALCULATE_HIRING_PLAN
static final int FRC_CALCULATE_BUDGET
static final int FRC_CALCULATE_MAN_HOURS
static final int FRC_REQUIRE_FTE
static final int FRC_REQUIRE_HIRING_PLAN
static final int FRC_REQUIRE_BUDGET
static final int FRC_REQUIRE_MAN_HOURS
static final int FRC_CALCULATE_SERVICE_PCT
static final int FRC_CALCULATE_ABANDONED_IV_PCT
static final int FRC_CALCULATE_ASA
static final int FRC_CALCULATE_MAX_OCCUPANCY_PCT
static final int FRC_REQUIRE_SERVICE_PCT
static final int FRC_REQUIRE_ABANDONED_IV_PCT
static final int FRC_REQUIRE_ASA
static final int FRC_REQUIRE_MAX_OCCUPANCY_PCT
static final int FRC_OBJECTIVE_SERVICE_PCT
static final int FRC_OBJECTIVE_ABANDONED_IV_PCT
static final int FRC_OBJECTIVE_ASA
static final int FRC_OBJECTIVE_MAX_OCCUPANCY_PCT
static final int FRC_CALCULATED_STAFFING_MSE
static final int FRC_REQUIRED_STAFFING_MSE
static final int FRC_CALCULATED_STAFFING_MSE_FTE
static final int FRC_REQUIRED_STAFFING_MSE_FTE
static final int FRC_DATA_SHRINKAGE_PCT
static final int FRC_TOTAL_WORKING_SHRINKAGE
static final int FRC_TOTAL_NON_WORKING_SHRINKAGE
static final int FRC_TOTAL_SHRINKAGE
static final int FRC_DATA_OVERTIME_REQUIREMENT
static final int FRC_DATA_OVERTIME_REQUIREMENT_FTE
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