public interface EFrcCalculationTypes
Modifier and Type | Field and Description |
---|---|
static int |
FRC_CALCULATE_ABANDONED_IV_PCT
Abandoned Interaction Volume Percentage for Calculated Staffing
|
static int |
FRC_CALCULATE_ASA
Calculated Staffing Average Speed of Answer
|
static int |
FRC_CALCULATE_BUDGET
Budget based on Calculated Staffing
|
static int |
FRC_CALCULATE_FTE
Calculated Full Time Equivalent
|
static int |
FRC_CALCULATE_HIRING_PLAN
Calculated Hiring Plan
|
static int |
FRC_CALCULATE_MAN_HOURS
Calculated Man Hours
|
static int |
FRC_CALCULATE_MAX_OCCUPANCY_PCT
Calculated Staffing Maximum Occupancy Percentage
|
static int |
FRC_CALCULATE_SERVICE_PCT
Service Percentage for Calculated Staffing
|
static int |
FRC_OBJECTIVE_ABANDONED_IV_PCT
Abandoned Interaction Volume Percentage Objective
|
static int |
FRC_OBJECTIVE_ASA
Average Speed of Answer Objective
|
static int |
FRC_OBJECTIVE_MAX_OCCUPANCY_PCT
Maximum Occupancy Percentage Objective
|
static int |
FRC_OBJECTIVE_SERVICE_PCT
Service Percentage Objective
|
static int |
FRC_REQUIRE_ABANDONED_IV_PCT
Abandoned Interaction Volume Percentage for Required Staffing
|
static int |
FRC_REQUIRE_ASA
Required Staffing Average Speed of Answer
|
static int |
FRC_REQUIRE_BUDGET
Budget based on Required Staffing
|
static int |
FRC_REQUIRE_FTE
Required Full Time Equivalent
|
static int |
FRC_REQUIRE_HIRING_PLAN
Required Hiring Plan
|
static int |
FRC_REQUIRE_MAN_HOURS
Required Man Hours
|
static int |
FRC_REQUIRE_MAX_OCCUPANCY_PCT
Required Staffing Maximum Occupancy Percentage
|
static int |
FRC_REQUIRE_SERVICE_PCT
Service Percentage for Required Staffing
|
static final int FRC_CALCULATE_FTE
static final int FRC_CALCULATE_HIRING_PLAN
static final int FRC_CALCULATE_BUDGET
static final int FRC_CALCULATE_MAN_HOURS
static final int FRC_REQUIRE_FTE
static final int FRC_REQUIRE_HIRING_PLAN
static final int FRC_REQUIRE_BUDGET
static final int FRC_REQUIRE_MAN_HOURS
static final int FRC_CALCULATE_SERVICE_PCT
static final int FRC_CALCULATE_ABANDONED_IV_PCT
static final int FRC_CALCULATE_ASA
static final int FRC_CALCULATE_MAX_OCCUPANCY_PCT
static final int FRC_REQUIRE_SERVICE_PCT
static final int FRC_REQUIRE_ABANDONED_IV_PCT
static final int FRC_REQUIRE_ASA
static final int FRC_REQUIRE_MAX_OCCUPANCY_PCT
static final int FRC_OBJECTIVE_SERVICE_PCT
static final int FRC_OBJECTIVE_ABANDONED_IV_PCT
static final int FRC_OBJECTIVE_ASA
static final int FRC_OBJECTIVE_MAX_OCCUPANCY_PCT
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