Package | Description |
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com.genesyslab.wfm8.API.service.RTA850 |
Class and Description |
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AdherenceWithStats
Contains the arrays of agents and their states together with as adherence statistics.
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AgentAdherence
Contains Adherence Statistics for one agents.
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AgentFilter
Agent filter class contains filtering options
|
AgentsInStateCount
Contains adherence statistics for specified adherence states.
|
AgentState
AgentState information.
|
AllStates
Contains all possible states and state groups for specified sites.
|
ChannelState
Contains state for specified channel for one agent.
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ChannelStateWithAdherence
Contains Adherence state for specified channel for one agent.
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ItemSiteID
Contains site IDs.
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NameID
Contains Site Names.
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ScheduledStateGroup
Contains scheduled state group name with optional channel name
|
ScheduleState
Contains full Schedule State info.
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ShortScheduleState
Contains short Schedule State info.
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