Interface | Description |
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EFrcCalculationTypes | |
EFrcDataTargets | |
EFrcDataTypes |
Specifies data types returned by WFM Server Forecast service.
Aggregated values for some variables below are calculated using either a weighted average or a simple average or a sum (total). A SIMPLE AVERAGE is calculated in this general way: total data / number of steps A WEIGHTED AVERAGE is calculated in this general way: (step data * step weight) / total weight Note on weighting: - When no weighting data (e.g. |
EFrcMethodTypes | |
EFrcOverheadType | |
EFrcOverlayImpactType | |
EFrcOverlayImpactUnits | |
EFrcOverlayImpactUsage | |
EFrcParentTypes | |
EFrcScenarioOwnership | |
EFrcScenarioSortModes | |
EFrcScenarioStatuses | |
EFrcScenarioTypes | |
EFrcServiceTimeType | |
EFrcTemplateTypes | |
WFMForecastService810Soap |
An accurate forecast is critical in producing an optimal schedule for the contact center workforce.
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