Class and Description |
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SchAgentState
The Scheduled state is the most basic element of an agent's schedule.
|
SchStateInfo
Carries Schedule State descriptive information, such as name and short name
|
Class and Description |
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SchActivitySet
Provides information about Activity Sets in Schedule Agent Day
|
SchAgentDay
Agent Day Schedule, or Agent Day, is an agent's schedule for one day.
|
SchAgentDayDetails
Request details for
SchAgentDay |
SchAgentDayHolder
Represents a response to requests to load
SchAgentDay or SchAgentDayShort |
SchAgentDayShort
Agent Day Schedule in "short" form: contains all the Agent Day information, except the scheduled states.
|
SchAgentQuota
Agent Quota and Seniority
|
SchAgentState
The Scheduled state is the most basic element of an agent's schedule.
|
SchAgentStateHolder
Represents a response for requests to load
SchAgentState |
SchAgentTotals
Contains different agent work totals, such as Total Paid Hours, Total Effective Work Hours,
and Time Off Hours, or any specified Schedule State summed for the specified time period and granularity.
|
SchAssignment
Profile schedule assignment to the actual agent
|
SchAuditDay
Identifies changes to Schedule Agent Day
|
SchAuditLog
Stores the Schedule Audit Log
|
SchAuditTransaction
Schedule Audit Transaction record
|
SchAvailability
Availability
|
SchBid
Agent Schedule Bid
|
SchBiddingParams
Schedule Bidding Parameters
|
SchCandidate
Contains a list of agents who qualify for the schedule swap/trade with specified agent.
|
SchCandidateHolder
Schedule Candidates holder
|
SchCoverage
Raw coverage as scheduled by SWORD
|
SchNotification
Stores all schedule changes from one point of time to another.
|
SchPlanningPeriod
Schedule Planning Period information
|
SchScenario
Schedule Scenario definition
|
SchScenarioAgent
Scenario Agent information
|
SchScenarioHolder
Schedule Scenario Holder
|
SchScenarioParams
Schedule scenario parameters
|
SchScenarioProfile
Profile based schedule information
|
SchScenarioShort
Schedule Scenario "short" information
|
SchScenarioSite
Schedule Scenario Site Information
|
SchScenarioSiteStatus
Schedule Scenario Site Status
|
SchScenarioSnapshot
Schedule Scenario Snapshot
|
SchScenarioWarning
Schedule Scenario Warning
|
SchSiteAgents |
SchSnapshot
Schedule Snapshot
|
SchSortMode
Describes Sort Mode for
SchAgentDay |
SchSource
Defines Schedule Source
|
SchState
The schedule state is the most basic element of an agent's schedule.
|
SchStateDetails
Request details for
SchAgentState |
SchStateFilter
Schedule State Filter
|
SchStateGroupCoverage
Schedule State Group Coverage (total scheduled minutes per time step)
|
SchStateGroupCoverageHolder
Schedule State Group Coverage Holder
|
SchStateID
Schedule State identifier.
|
SchStateInfo
Carries Schedule State descriptive information, such as name and short name
|
SchTeamAssignment
Profile Team Assignment to real team
|
SchTeamProfile
Team Profile
|
SchTeamTotals
Contains work totals for different teams, such as Total Paid Hours, Total Effective Work Hours,
and Time Off Hours, or any specified Schedule State summed for the specified time period and granularity.
|
SchTotalsRequest
A request to calculate agent work totals, such as Total Paid Hours, Total Effective Work Hours, and Time Off Hours,
or any specified Schedule State summed for the specified time period and granularity.
|
SchValidation
Schedule Agent Day modification validation messages
|
SchValidationHolder
SchValidation holder |
SchWorkState
Schedule Work State
|
Class and Description |
---|
SchAgentDay
Agent Day Schedule, or Agent Day, is an agent's schedule for one day.
|
SchAgentDayDetails
Request details for
SchAgentDay |
SchAgentDayHolder
Represents a response to requests to load
SchAgentDay or SchAgentDayShort |
SchAgentDayShort
Agent Day Schedule in "short" form: contains all the Agent Day information, except the scheduled states.
|
SchCandidate
Contains a list of agents who qualify for the schedule swap/trade with specified agent.
|
SchStateInfo
Carries Schedule State descriptive information, such as name and short name
|
SchValidationHolder
SchValidation holder |
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