Package | Description |
---|---|
com.genesyslab.wfm8.API.service.adherence850 |
Class and Description |
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AdhAgentState
At any given moment every agent is at some state assigned by Genesys Framework.
|
AdhAgentStateHolder
AdhAgentState record holder |
AdhChannelState
Channel State
|
AdhDayEvent
Most often Agent Adherence Events are presented grouped by calendar days in reports.
|
AdhDayEventHolder
AdhDayEvent record holder |
AdhEvent
The historical Agent State information can be compared against published agent schedule
to monitor agent's adherence to schedule.
|
AdhEventHolder
AdhEvent holder |
AdhTotals
Contains various adherence totals calculated for the specified granularity.
|
AdhTotalsHolder
AdhTotals holder |
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