Interface | Description |
---|---|
ESchActionType | |
ESchAgentType | |
ESchAuditLevel | |
ESchDayFlag | |
ESchDayType | |
ESchGranularity | |
ESchGroupMode |
Specifies how returned agent days should be grouped together.
|
ESchInfoType | |
ESchRankingSystem | |
ESchScenarioOwnership |
Title: WFM7 API
|
ESchScenarioSortMode |
Title: WFM7 API
|
ESchScenarioStatus |
Title: WFM7 API
|
ESchScenarioType |
Title: WFM7 API
|
ESchSortMode |
Schedule Agent Day Sort Mode Enumerator.
|
ESchSource |
Specifies schedule source
|
ESchSourceID | |
ESchStaffingType |
Title: WFM7 API
|
ESchStateLayout | |
ESchStateType |
Scheduled State Type Enumeration
|
ESchSwapMode |
Title: WFM7 API
|
ESchTeamConstraints | |
ESchTotalsType |
Work Totals Granularity Enumeration
|
WFMScheduleService850Soap |
The WFM Schedule Service is the part of WFM Server that handles schedule data.
|
Class | Description |
---|---|
SchActivitySet |
Provides information about Activity Sets in Schedule Agent Day
|
SchAgentDay |
Agent Day Schedule, or Agent Day, is an agent's schedule for one day.
|
SchAgentDayDetails |
Request details for
SchAgentDay |
SchAgentDayHolder |
Represents a response to requests to load
SchAgentDay or SchAgentDayShort |
SchAgentDayShort |
Agent Day Schedule in "short" form: contains all the Agent Day information, except the scheduled states.
|
SchAgentQuota |
Agent Quota and Seniority
|
SchAgentState |
The Scheduled state is the most basic element of an agent's schedule.
|
SchAgentStateHolder |
Represents a response for requests to load
SchAgentState |
SchAgentTotals |
Contains different agent work totals, such as Total Paid Hours, Total Effective Work Hours,
and Time Off Hours, or any specified Schedule State summed for the specified time period and granularity.
|
SchAssignment |
Profile schedule assignment to the actual agent
|
SchAuditDay |
Identifies changes to Schedule Agent Day
|
SchAuditLog |
Stores the Schedule Audit Log
|
SchAuditTransaction |
Schedule Audit Transaction record
|
SchAvailability |
Availability
|
SchBid |
Agent Schedule Bid
|
SchBiddingParams |
Schedule Bidding Parameters
|
SchCandidate |
Contains a list of agents who qualify for the schedule swap/trade with specified agent.
|
SchCandidateHolder |
Schedule Candidates holder
|
SchCoverage |
Raw coverage as scheduled by SWORD
|
SchNotification |
Stores all schedule changes from one point of time to another.
|
SchPlanningPeriod |
Schedule Planning Period information
|
SchScenario |
Schedule Scenario definition
|
SchScenarioAgent |
Scenario Agent information
|
SchScenarioHolder |
Schedule Scenario Holder
|
SchScenarioParams |
Schedule scenario parameters
|
SchScenarioProfile |
Profile based schedule information
|
SchScenarioShort |
Schedule Scenario "short" information
|
SchScenarioSite |
Schedule Scenario Site Information
|
SchScenarioSiteStatus |
Schedule Scenario Site Status
|
SchScenarioSnapshot |
Schedule Scenario Snapshot
|
SchScenarioWarning |
Schedule Scenario Warning
|
SchSiteAgents | |
SchSnapshot |
Schedule Snapshot
|
SchSortMode |
Describes Sort Mode for
SchAgentDay |
SchSource |
Defines Schedule Source
|
SchState |
The schedule state is the most basic element of an agent's schedule.
|
SchStateDetails |
Request details for
SchAgentState |
SchStateFilter |
Schedule State Filter
|
SchStateGroupCoverage |
Schedule State Group Coverage (total scheduled minutes per time step)
|
SchStateGroupCoverageHolder |
Schedule State Group Coverage Holder
|
SchStateID |
Schedule State identifier.
|
SchStateInfo |
Carries Schedule State descriptive information, such as name and short name
|
SchTeamAssignment |
Profile Team Assignment to real team
|
SchTeamProfile |
Team Profile
|
SchTeamTotals |
Contains work totals for different teams, such as Total Paid Hours, Total Effective Work Hours,
and Time Off Hours, or any specified Schedule State summed for the specified time period and granularity.
|
SchTotalsRequest |
A request to calculate agent work totals, such as Total Paid Hours, Total Effective Work Hours, and Time Off Hours,
or any specified Schedule State summed for the specified time period and granularity.
|
SchValidation |
Schedule Agent Day modification validation messages
|
SchValidationHolder |
SchValidation holder |
SchWorkState |
Schedule Work State
|
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