Package | Description |
---|---|
com.genesyslab.wfm8.API.service.schedule852 |
Modifier and Type | Field and Description |
---|---|
protected java.util.List<SchAgentDay> |
SchAgentDayHolder.schAgentDay
A sorted/grouped list of
SchAgentDay . |
Modifier and Type | Method and Description |
---|---|
java.util.List<SchAgentDay> |
SchAgentDayHolder.getSchAgentDay()
Gets the value of the schAgentDay property.
|
Modifier and Type | Method and Description |
---|---|
SchAgentDayHolder |
SchAgentDayHolder.withSchAgentDay(SchAgentDay... values) |
Modifier and Type | Method and Description |
---|---|
SchAgentDayHolder |
WFMScheduleService852Soap.buildAgentDay(int scheduleID,
java.util.List<SchAgentDay> newSchedule,
java.util.List<SchWorkState> states,
int timezoneId,
boolean scheduleShiftItems,
SchAgentDayDetails schDetails)
Builds complete schedule shifts with optimal break/meal distribution for the given schedule shifts
|
SchAgentDayHolder |
WFMScheduleService852Soap.buildAgentDayInSnapshot(java.lang.String schSnapshotID,
java.util.List<SchAgentDay> newSchedule,
java.util.List<SchAgentDay> modifiedSchedule,
java.util.List<SchWorkState> states,
boolean scheduleShiftItems,
SchAgentDayDetails schDetails)
Builds complete schedule shifts with optimal break/meal distribution for the given schedule shifts (based on existing schedule snapshot).
|
SchAgentDayHolder |
WFMScheduleService852Soap.buildAgentDayInSnapshot(java.lang.String schSnapshotID,
java.util.List<SchAgentDay> newSchedule,
java.util.List<SchAgentDay> modifiedSchedule,
java.util.List<SchWorkState> states,
boolean scheduleShiftItems,
SchAgentDayDetails schDetails)
Builds complete schedule shifts with optimal break/meal distribution for the given schedule shifts (based on existing schedule snapshot).
|
SchStateGroupCoverageHolder |
WFMScheduleService852Soap.getStateGroupCoverageFromSnapshot(java.lang.String schSnapshotID,
CfgStateGroupFilter stateGroupFilter,
int granularity,
java.util.List<SchAgentDay> modifiedSchedule)
Calculates schedule state group coverage for every specified state group, taking schedules
from the existing schedule snapshot.
|
java.lang.String |
WFMScheduleService852Soap.insertAgentDay(int scheduleID,
CfgAgentFilter agentFilter,
CfgActivityFilter activityFilter,
SchStateFilter stateFilter,
java.util.List<SchAgentDay> agentDayArray,
boolean buildAgentDay,
boolean ignoreWarnings,
boolean allOrNothing,
boolean autoCommit)
Used to insert the same agent day schedule(s) for multiple agents.
- Target agents can be specified using usual agent filter, which can have site, team(s), agent(s) as filtering criteria as well as agent scheduled states filter. - The shift schedules to insert are passed as agent day schedules with specified shift start/end, activities and activity set schedule states. - If agent ID is not specified (is zero) in passed agent day then such agent day schedule is multiplied for all target agents. |
SchValidationHolder |
WFMScheduleService852Soap.saveAgentDay(int scheduleID,
java.util.List<SchAgentDay> agentDayArray,
boolean ignoreWarnings,
boolean checkTimestamp,
boolean autoCommit)
Saves agent day schedule to database.
|
java.lang.String |
WFMScheduleService852Soap.saveAgentDayAsync(int scheduleID,
java.util.List<SchAgentDay> agentDayArray,
boolean ignoreWarnings,
boolean checkTimestamp,
boolean autoCommit)
Saves agent day schedule to database asynchronously.
|
void |
SchAgentDayHolder.setSchAgentDay(java.util.List<SchAgentDay> schAgentDay)
Sets the value of the schAgentDay property.
|
SchValidationHolder |
WFMScheduleService852Soap.validateAgentDay(int scheduleID,
java.util.List<SchAgentDay> agentDayArray)
Validates schedule
|
SchAgentDayHolder |
SchAgentDayHolder.withSchAgentDay(java.util.Collection<SchAgentDay> values) |
Copyright © 2005-2016 Genesys Telecommunications Labs, Inc. All Rights Reserved.