Modifier and Type | Method and Description |
---|---|
CalData |
WFMCalendarService800Soap.getAsyncCalendarItemsData(java.lang.String asyncRequestID,
CfgAgentDetails agentDetails)
Gets result of previous asynchronous request for Calendar data.
|
CalData |
WFMCalendarService800Soap.getCalendarItemsFromSnapshot(java.lang.String snapshotID,
int startItem,
int endItem,
int request,
CfgAgentDetails agentDetails)
Retrieve Calendar items from snapshot from index startItem to index endItem.
|
CalSnapshot |
WFMCalendarService800Soap.openCalendarSnapshotForDates(int accessLevel,
CfgAgentFilter agentFilter,
CfgActivityFilter activityFilter,
CfgAgentDetails agentDetails,
int timezoneID,
java.util.List<java.lang.Double> dates,
int schScenarioID,
CalFilter filter,
CalSort sort)
Opens sorted and filtered snapshot of Calendar items for the specified agents and dates
|
CalData |
WFMCalendarService800Soap.queryCalendarItemsForDates(int accessLevel,
CfgAgentFilter agentFilter,
CfgActivityFilter activityFilter,
CfgAgentDetails agentDetails,
int timezoneID,
java.util.List<java.lang.Double> dates,
int schScenarioID,
CalFilter filter,
CalSort sort,
int request)
Returns sorted and filtered array of Calendar items for the specified agents and dates.
|
Modifier and Type | Method and Description |
---|---|
CfgAgentDetails |
CfgAgentDetails.withInfoType(int value) |
CfgAgentDetails |
CfgAgentDetails.withProvideActivityInfo(boolean value) |
CfgAgentDetails |
CfgAgentDetails.withProvideAvailabilityInfo(boolean value) |
CfgAgentDetails |
CfgAgentDetails.withProvideBUInfo(boolean value) |
CfgAgentDetails |
CfgAgentDetails.withProvideContractInfo(boolean value) |
CfgAgentDetails |
CfgAgentDetails.withProvideSiteInfo(boolean value) |
CfgAgentDetails |
CfgAgentDetails.withProvideTeamInfo(boolean value) |
CfgAgentDetails |
CfgAgentDetails.withProvideTimezoneInfo(boolean value) |
CfgAgentDetails |
CfgAgentDetails.withSecondaryActivities(boolean value) |
Modifier and Type | Method and Description |
---|---|
CfgAgentHolder |
WFMConfigService800Soap.fetchAgentFromSnapshot(java.lang.String snapshotID,
int firstIndex,
int lastIndex,
CfgAgentDetails details)
Retrieves a portion of Agent data from snapshot earlier created with
openAgentSnapshot method. |
CfgAgentHolder |
WFMConfigService800Soap.getAgent(CfgAgentFilter agentFilter,
CfgActivityFilter activityFilter,
CfgSortMode sortMode,
CfgAgentDetails details)
|
Modifier and Type | Method and Description |
---|---|
SchAgentDayHolder |
WFMScheduleService800Soap.fetchAgentDayFromSnapshot(java.lang.String schSnapshotID,
int firstAgentIndex,
int lastAgentIndex,
double firstDate,
double lastDate,
SchAgentDayDetails schDetails,
CfgAgentDetails cfgAgentDetails,
boolean autoRefresh)
Retrieves a range of schedule agent days from existing schedule snapshot.
|
SchAgentDayHolder |
WFMScheduleService800Soap.getAgentDay(SchSource source,
int scheduleID,
double startDate,
double endDate,
int timezoneId,
CfgAgentFilter agentFilter,
CfgActivityFilter activityFilter,
SchStateFilter stateFilter,
SchSortMode sortMode,
SchAgentDayDetails schDetails,
CfgAgentDetails cfgAgentDetails,
java.util.List<SchTotalsRequest> totalsRequest)
Loads agent days from the specified schedule for the specified range of dates and specified set of agents.
|
SchAgentStateHolder |
WFMScheduleService800Soap.getAgentState(SchSource source,
int scheduleID,
double startDateTime,
double endDateTime,
int timezoneId,
CfgAgentFilter agentFilter,
CfgActivityFilter activityFilter,
SchStateFilter stateFilter,
SchStateDetails schDetails,
CfgAgentDetails cfgAgentDetails)
Loads agent scheduled states of specified type from specified time window.
|
SchAuditLog |
WFMScheduleService800Soap.getAuditLogByID(long auditID,
int siteID,
java.util.List<java.lang.Integer> teamIDArray,
java.util.List<java.lang.Integer> agentIDArray,
double schStartDate,
double schEndDate,
int detailsLevel,
SchAgentDayDetails schDetails,
CfgAgentDetails cfgAgentDetails,
boolean provideScenarioInfo,
boolean provideUserInfo)
Returns information about a specific schedule audit transaction.
|
SchAuditLog |
WFMScheduleService800Soap.getAuditLogResults(java.lang.String requestID,
SchAgentDayDetails schDetails,
CfgAgentDetails cfgAgentDetails,
boolean provideScenarioInfo,
boolean provideUserInfo)
Retrieves Audit Log that was requested asynchronously.
|
CfgAgentHolder |
WFMScheduleService800Soap.getScheduleAgent(int scheduleID,
CfgAgentFilter agentFilter,
CfgActivityFilter activityFilter,
java.util.List<java.lang.Integer> agentTypeFilter,
java.util.List<java.lang.Integer> flagFilter,
CfgSortMode sortMode,
CfgAgentDetails cfgAgentDetails)
Returns
CfgAgent from schedule scenario |
SchNotification |
WFMScheduleService800Soap.pollNotification(long timestamp,
int siteID,
java.util.List<java.lang.Integer> teamIDArray,
java.util.List<java.lang.Integer> agentIDArray,
double schStartDate,
double schEndDate,
int detailsLevel,
SchAgentDayDetails schDetails,
CfgAgentDetails cfgAgentDetails)
Polls schedule change notification
|
Modifier and Type | Method and Description |
---|---|
SchTradeNotification |
WFMScheduleTradeService800Soap.pollNotification(long timestamp,
int siteID,
java.util.List<java.lang.Integer> teamIDArray,
java.util.List<java.lang.Integer> agentIDArray,
double startDate,
double endDate,
int detailsLevel,
SchAgentDayDetails schDetails,
CfgAgentDetails cfgAgentDetails)
Polls the schedule change notification
|
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