Package | Description |
---|---|
com.genesyslab.wfm7.API.service.schedule712 |
WFM Schedule Service is part of WFM Server that handles schedule data.
|
Modifier and Type | Method and Description |
---|---|
java.lang.String |
WFMScheduleService712Soap.commitPendingAgentDay(int scheduleID,
int siteID,
double[] days,
int[] teamIDArray,
int[] agentIDArray,
int[] contractIDFilter,
SchStateID[] stateIDFilter) |
java.lang.String |
WFMScheduleService712Soap.deleteState(int scheduleID,
int siteID,
int[] teamIDArray,
int[] agentIDArray,
int[] contractIDFilter,
SchStateID[] stateIDFilter,
SchState[] states,
boolean ignoreWarnings,
boolean allOrNothing,
boolean autoCommit)
Deletes specified scheduled state(s) from agent(s) schedules.
|
SchAgentDayHolder |
WFMScheduleService712Soap.getAgentDay(int source,
int scheduleID,
int siteID,
double startDate,
double endDate,
int[] teamIDArray,
int[] agentIDArray,
int[] contractIDFilter,
SchStateID[] stateIDFilter,
int[] excludeStates,
int groupMode,
int sortMode,
boolean ascending,
double sortDate,
int stateLayout,
boolean provideStateInfo,
boolean provideActivitySetInfo,
boolean provideAgentInfo,
boolean provideOvertime,
boolean provideTradeEligibility,
SchTotalsRequest[] totalsRequest,
boolean provideTeamInfo,
boolean provideContractInfo,
boolean provideAvailabilityInfo)
Loads agent days from specified schedule for specified range of dates and specified set of agents.
|
SchAgentStateHolder |
WFMScheduleService712Soap.getAgentState(int source,
int scheduleID,
int siteID,
double startDateTime,
double endDateTime,
int[] teamIDArray,
int[] agentIDArray,
int[] stateTypeFilter,
SchStateID[] stateIDFilter,
int[] stateGroupFilter,
int stateLayout,
boolean provideStateInfo)
Loads agent scheduled states of specified type from specified time window.
|
java.lang.String |
WFMScheduleService712Soap.insertState(int scheduleID,
int siteID,
int[] teamIDArray,
int[] agentIDArray,
int[] contractIDFilter,
SchStateID[] stateIDFilter,
SchState[] states,
boolean ignoreWarnings,
boolean allOrNothing,
boolean autoCommit)
Used to insert new scheduled state to agents' schedules.
|
SchSnapshot |
WFMScheduleService712Soap.openAgentDaySnapshot(int source,
int scheduleID,
int siteID,
double startDate,
double endDate,
int[] teamIDArray,
int[] agentIDArray,
int[] contractIDFilter,
SchStateID[] stateIDFilter,
int groupMode,
int sortMode,
boolean ascending,
double sortDate,
SchTotalsRequest[] totalsRequest) |
java.lang.String |
WFMScheduleService712Soap.openAgentDaySnapshotAsync(int source,
int scheduleID,
int siteID,
double startDate,
double endDate,
int[] teamIDArray,
int[] agentIDArray,
int[] contractIDFilter,
SchStateID[] stateIDFilter,
int groupMode,
int sortMode,
boolean ascending,
double sortDate,
SchTotalsRequest[] totalsRequest) |
java.lang.String |
WFMScheduleService712Soap.rollbackPendingAgentDay(int scheduleID,
int siteID,
double[] days,
int[] teamIDArray,
int[] agentIDArray,
int[] contractIDFilter,
SchStateID[] stateIDFilter) |
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