Package | Description |
---|---|
com.genesyslab.wfm7.API.service.forecast761 |
Modifier and Type | Field and Description |
---|---|
private FrcActivity[] |
FrcTemplateHeader.activities
Activities associated with the template
|
private FrcActivity[] |
FrcTemplate.activities
Activities associated with the template
|
private FrcActivity[] |
FrcScenarioInformation.activities
Scenario Activities
|
private FrcActivity[] |
FrcHistoricalShortInformation.activities
Activity array
|
Modifier and Type | Method and Description |
---|---|
FrcActivity[] |
FrcTemplateHeader.getActivities()
Gets the activities value for this FrcTemplateHeader.
|
FrcActivity[] |
FrcTemplate.getActivities()
Gets the activities value for this FrcTemplate.
|
FrcActivity[] |
FrcScenarioInformation.getActivities()
Gets the activities value for this FrcScenarioInformation.
|
FrcActivity[] |
FrcHistoricalShortInformation.getActivities()
Gets the activities value for this FrcHistoricalShortInformation.
|
FrcActivity[] |
WFMForecastService761Soap.getTemplateActivities(int templateId)
Returns all template's Activities.
|
Modifier and Type | Method and Description |
---|---|
void |
WFMForecastService761Soap.addScenarioActivity(int scenarioId,
FrcActivity[] activities)
Adds scenario Activities.
|
void |
WFMForecastService761Soap.addTemplateActivities(int templateId,
FrcActivity[] activities)
Method modifies existing template and adds specified Activities.
|
java.lang.String |
WFMForecastService761Soap.adjustForecastInformation(int scenarioId,
int[] bUIDArray,
int[] siteIDArray,
FrcActivity[] activities,
int[] types,
double start,
int[] weekdays,
double end,
double percentage)
Adjust forecast data values for requested target by given percentage.
|
java.lang.String |
WFMForecastService761Soap.asyncSplitPredictedData(int scenarioId,
FrcActivity[] sourceActivity,
FrcActivity[] targetActivities,
double start,
double end,
boolean keepAHT,
boolean useAllActivities,
boolean frcSaveSplitResults,
boolean considerPlannedItems)
Method takes specified source Multi-site Activities Interaction Volume (and Average Handle Time, if the parameter is specified) data and splits using [splitting] algorithm between specified Activities for the specified date range.
|
java.lang.String |
WFMForecastService761Soap.asyncSplitPredictedData(int scenarioId,
FrcActivity[] sourceActivity,
FrcActivity[] targetActivities,
double start,
double end,
boolean keepAHT,
boolean useAllActivities,
boolean frcSaveSplitResults,
boolean considerPlannedItems)
Method takes specified source Multi-site Activities Interaction Volume (and Average Handle Time, if the parameter is specified) data and splits using [splitting] algorithm between specified Activities for the specified date range.
|
java.lang.String |
WFMForecastService761Soap.buildPredictedDataBasedOnConstant(int scenarioId,
FrcActivity[] activities,
int[] types,
double start,
double end,
double growthRate,
double IVValue,
double AHTValue,
boolean frcSaveBuildResults)
Method takes specified value and fills in all periods in the specified date range for the requested data types.
|
java.lang.String |
WFMForecastService761Soap.buildPredictedDataBasedOnHistory(int scenarioId,
FrcActivity[] activities,
int[] types,
double start,
double end,
double historyStart,
double historyEnd,
double growthRate,
FrcTemplateData[] overrideData,
boolean frcSaveBuildResults)
Method takes specified values (historical data or data overridden by specified values) and fills in corresponding periods (template values or provided specific dates) in specified date range for the requested data types.
|
java.lang.String |
WFMForecastService761Soap.buildPredictedDataBasedOnTemplate(int scenarioId,
FrcActivity[] activities,
int[] types,
double start,
double end,
double growthRate,
FrcTemplateData[] templateData,
boolean frcSaveBuildResults)
Method takes specified values (usually a combination of values from templates) and fills in corresponding periods (template values are provided for weekdays, not specific dates) in the specified date range for requested data types.
|
java.lang.String |
WFMForecastService761Soap.buildPredictedDataUseMethod(int scenarioId,
FrcActivity[] activities,
int[] types,
double start,
double end,
int method,
double historyStart,
double historyEnd,
double growthRate,
FrcTemplateData[] data,
FrcActivityEvents[] events,
boolean frcSaveBuildResults,
boolean useAllEvents)
Method takes the specified parameters and uses a method from the WFM Prediction Library to create data in the specified date range for the requested data types.
|
java.lang.String |
WFMForecastService761Soap.calculateStaffingRequirementData(int scenarioId,
FrcActivity[] targetActivities,
int[] types,
double start,
double end,
int method,
FrcActivityPeriodParameters[] periodParameters,
FrcActivityStaffingDataParameters[] parameters,
FrcActivityStaffingDataObjectives[] objectives,
FrcActivityTemplateData[] templateData,
boolean frcSaveBuildResults)
Method takes Activity parameters according to method used to calculate data in the specified date range for requested data types, and saves data for the specified scenario and return request identifier (asynchronous).
|
int |
WFMForecastService761Soap.createScenario(java.lang.String name,
java.lang.String comments,
int type,
FrcActivity[] activities,
double start,
double end)
Gets attributes (name, type etc.), specified Activities, requested period (start and end), and saves to the new scenario.
|
int |
WFMForecastService761Soap.createTemplate(int type,
java.lang.String name,
int parentType,
int parentId,
double start,
double end,
FrcActivity[] activities,
double initialValue,
int basedOnTemplate)
Creates new template under "parent".
|
void |
WFMForecastService761Soap.deleteForecastInformation(int scenarioId,
FrcActivity[] activities,
double start,
double end)
Deletes specified scenario Activities information for requested date range.
|
void |
WFMForecastService761Soap.deleteScenarioActivity(int scenarioId,
FrcActivity[] activities)
Deletes scenario Activities.
|
void |
WFMForecastService761Soap.deleteTemplateActivities(int templateId,
FrcActivity[] activities)
Modifies existing template and removes specified Activities.
|
java.lang.String |
WFMForecastService761Soap.distributePeriodForecastTotal(int scenarioID,
int[] BUIDArray,
int[] siteIDArray,
FrcActivity[] activities,
int[] types,
double start,
double end,
int[] weekdays,
double totalValue)
Distributes forecast data total over specified period for requested target.
|
java.lang.String |
WFMForecastService761Soap.findHistoricalDataAnomalies(FrcActivity[] activities,
int dataType,
double historyStart,
double historyEnd,
FrcTemplateData[] data,
FrcActivityEvents[] events,
boolean useAllApplicableEvents,
double threshold,
int granularity)
Searches for unusual deviations periods in historical data for specified activity and data period.
|
FrcActivityHistoricalInformationIndicators[] |
WFMForecastService761Soap.getActivityHistoricalInformationIndicators(FrcActivity[] activities,
int[] types,
double start,
double end,
int request)
Returns historical data indicators for requested Activities and historical data date ranges for specified period.
|
FrcActivityOverlay[] |
WFMForecastService761Soap.getActivityOverlays(FrcActivity[] activities,
double start,
double end)
Returns array of overlays and events assigned to Activity(ies) for the specified period.
|
FrcActivityOverlay[] |
WFMForecastService761Soap.getActivityOverlaysEx(FrcActivity[] activities,
double start,
double end)
Returns array of overlays and events assigned to all specified Activity(ies) for specified period.
|
FrcActivityEvents[] |
WFMForecastService761Soap.getForecastActivityEvents(int scenarioId,
FrcActivity[] activities,
double start,
double end)
Returns forecast Activity events for specified period.
|
FrcActivityEvents[] |
WFMForecastService761Soap.getForecastActivityEventsEx(int scenarioId,
FrcActivity[] activities,
double start,
double end)
Returns forecast events for the specified period which is associated with all specified Activities.
|
FrcActivityDataIndicator[] |
WFMForecastService761Soap.getForecastInformationIndicators(int scenarioId,
double start,
double end,
FrcActivity[] activities)
Returns data indicators for requested scenario Activities and date period, if specified
|
FrcTemplateHeader[] |
WFMForecastService761Soap.getTemplatesListEx(int[] BUs,
int[] sites,
int[] types,
FrcActivity[] activities)
Returns templates associated with specified Activities.
|
java.lang.String |
WFMForecastService761Soap.publishForecast(FrcActivity[] activities,
int sourceScenarioId,
double sourceStartDate,
double sourceEndDate,
int targetScenarioId,
double targetStartDate,
double targetEndDate)
Publishes requested Activity forecast information from the forecast scenario to the master forecast, or from the master to the forecast scenario, or from one forecast scenario to another forecast scenario.
|
int |
WFMForecastService761Soap.saveHistoricalDataAsTemplate(int type,
java.lang.String name,
int parentType,
int parentId,
double start,
double end,
double templateStart,
double templateEnd,
FrcActivity[] activities,
FrcActivity[] sourceActivities)
Saves historical Interaction Volume or Average Handle Time data as template.
|
int |
WFMForecastService761Soap.saveHistoricalDataAsTemplate(int type,
java.lang.String name,
int parentType,
int parentId,
double start,
double end,
double templateStart,
double templateEnd,
FrcActivity[] activities,
FrcActivity[] sourceActivities)
Saves historical Interaction Volume or Average Handle Time data as template.
|
int |
WFMForecastService761Soap.saveStaffingDataAsTemplate(java.lang.String name,
int parentType,
int parentId,
double start,
double end,
FrcActivity[] activities,
int sourceScenarioId,
FrcActivity[] sourceActivities)
Saves specified scenario Activities Staffing requirements as template for requested Activities.
|
int |
WFMForecastService761Soap.saveStaffingDataAsTemplate(java.lang.String name,
int parentType,
int parentId,
double start,
double end,
FrcActivity[] activities,
int sourceScenarioId,
FrcActivity[] sourceActivities)
Saves specified scenario Activities Staffing requirements as template for requested Activities.
|
void |
FrcTemplateHeader.setActivities(FrcActivity[] activities)
Sets the activities value for this FrcTemplateHeader.
|
void |
FrcTemplate.setActivities(FrcActivity[] activities)
Sets the activities value for this FrcTemplate.
|
void |
FrcScenarioInformation.setActivities(FrcActivity[] activities)
Sets the activities value for this FrcScenarioInformation.
|
void |
FrcHistoricalShortInformation.setActivities(FrcActivity[] activities)
Sets the activities value for this FrcHistoricalShortInformation.
|
java.lang.String |
WFMForecastService761Soap.splitPredictedData(int scenarioId,
FrcActivity[] sourceActivity,
FrcActivity[] targetActivities,
double start,
double end,
boolean keepAHT,
boolean useAllActivities,
boolean frcSaveSplitResults)
Method takes specified source Multi-site Activities Interaction Volume (and Average Handle Time, if the parameter is specified) data and splits using [splitting] algorithm between specified Activities for the specified date range.
|
java.lang.String |
WFMForecastService761Soap.splitPredictedData(int scenarioId,
FrcActivity[] sourceActivity,
FrcActivity[] targetActivities,
double start,
double end,
boolean keepAHT,
boolean useAllActivities,
boolean frcSaveSplitResults)
Method takes specified source Multi-site Activities Interaction Volume (and Average Handle Time, if the parameter is specified) data and splits using [splitting] algorithm between specified Activities for the specified date range.
|
java.lang.String |
WFMForecastService761Soap.splitStaffingDataAsync(int scenarioId,
FrcActivity[] sourceActivity,
FrcActivity[] targetActivities,
double start,
double end,
FrcActivityPeriodParameters[] periodParameters,
FrcActivityStaffingDataParameters[] parameters,
boolean splitRequired,
boolean useAHT,
boolean useAllActivities,
boolean frcSaveSplitResults)
Method takes specified source Multi-site Activities Calculated Staffing requirements (and Required if the parameter is specified) data and splits using [splitting] algorithm between specified Activities for the specified date range.
|
java.lang.String |
WFMForecastService761Soap.splitStaffingDataAsync(int scenarioId,
FrcActivity[] sourceActivity,
FrcActivity[] targetActivities,
double start,
double end,
FrcActivityPeriodParameters[] periodParameters,
FrcActivityStaffingDataParameters[] parameters,
boolean splitRequired,
boolean useAHT,
boolean useAllActivities,
boolean frcSaveSplitResults)
Method takes specified source Multi-site Activities Calculated Staffing requirements (and Required if the parameter is specified) data and splits using [splitting] algorithm between specified Activities for the specified date range.
|
Constructor and Description |
---|
FrcHistoricalShortInformation(double start,
double end,
int activitiesArraySize,
FrcActivity[] activities) |
FrcScenarioInformation(int scenarioId,
java.lang.String name,
java.lang.String comments,
java.lang.String user,
double start,
double end,
int type,
int status,
boolean bOwn,
double dateModified,
double dateCreated,
int activitiesArraySize,
FrcActivity[] activities) |
FrcTemplate(int templateId,
java.lang.String name,
int type,
int parentType,
int parentId,
double start,
double end,
int activitiesArraySize,
FrcActivity[] activities,
int dataArraySize,
FrcData[] data) |
FrcTemplateHeader(int templateId,
java.lang.String name,
int type,
int parentType,
int parentId,
double start,
double end,
int activitiesArraySize,
FrcActivity[] activities) |
Copyright © 2005-2016 Genesys Telecommunications Labs, Inc. All Rights Reserved.