Package | Description |
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com.genesyslab.wfm8.API.service.schedule850 |
Modifier and Type | Method and Description |
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SchSource |
SchSource.withSource(int value) |
SchSource |
SchSource.withSourceID(java.util.Collection<java.lang.Integer> values) |
SchSource |
SchSource.withSourceID(java.lang.Integer... values) |
SchSource |
SchSource.withSourceIDNSizeIs(int value) |
Modifier and Type | Method and Description |
---|---|
SchAgentDayHolder |
WFMScheduleService850Soap.getAgentDay(SchSource source,
int scheduleID,
double startDate,
double endDate,
int timezoneId,
CfgAgentFilter agentFilter,
CfgActivityFilter activityFilter,
SchStateFilter stateFilter,
SchSortMode sortMode,
SchAgentDayDetails schDetails,
CfgAgentDetails cfgAgentDetails,
java.util.List<SchTotalsRequest> totalsRequest)
Loads agent days from the specified schedule for the specified range of dates and specified set of agents.
|
SchAgentStateHolder |
WFMScheduleService850Soap.getAgentState(SchSource source,
int scheduleID,
double startDateTime,
double endDateTime,
int timezoneId,
CfgAgentFilter agentFilter,
CfgActivityFilter activityFilter,
SchStateFilter stateFilter,
SchStateDetails schDetails,
CfgAgentDetails cfgAgentDetails)
Loads agent scheduled states of specified type from specified time window.
|
java.util.List<SchAgentTotals> |
WFMScheduleService850Soap.getAgentTotals(SchSource source,
int scheduleID,
CfgAgentFilter agentFilter,
java.util.List<SchTotalsRequest> totalsRequest)
Calculates different totals, such as paid time, work time, and vacation time, for the given agent
for the specified date period(s) and granularity.
|
SchStateGroupCoverageHolder |
WFMScheduleService850Soap.getStateGroupCoverage(SchSource source,
int scheduleID,
double startDate,
double endDate,
int timezoneId,
CfgAgentFilter agentFilter,
CfgActivityFilter activityFilter,
SchStateFilter stateFilter,
CfgStateGroupFilter stateGroupFilter,
int granularity)
Calculates the schedule state group coverage for every specified state group, taking schedules of specified
agents.
|
java.util.List<SchTeamTotals> |
WFMScheduleService850Soap.getTeamTotals(SchSource source,
int scheduleID,
int siteID,
java.util.List<java.lang.Integer> teamIDArray,
java.util.List<SchTotalsRequest> totalsRequest)
Calculates Team work totals taking into account team history
|
SchSnapshot |
WFMScheduleService850Soap.openAgentDaySnapshot(SchSource source,
int scheduleID,
double startDate,
double endDate,
int timezoneId,
CfgAgentFilter agentFilter,
CfgActivityFilter activityFilter,
SchStateFilter stateFilter,
SchSortMode sortMode,
java.util.List<SchTotalsRequest> totalsRequest)
Opens a snapshot of day schedules for specified criteria.
|
java.lang.String |
WFMScheduleService850Soap.openAgentDaySnapshotAsync(SchSource source,
int scheduleID,
double startDate,
double endDate,
int timezoneId,
CfgAgentFilter agentFilter,
CfgActivityFilter activityFilter,
SchStateFilter stateFilter,
SchSortMode sortMode,
java.util.List<SchTotalsRequest> totalsRequest)
Opens a snapshot asynchronously of day schedules for specified criteria.
|
java.lang.String |
WFMScheduleService850Soap.validateScheduleAsync(SchSource source,
int scheduleID,
double startDate,
double endDate,
CfgAgentFilter agentFilter,
CfgActivityFilter activityFilter,
SchStateFilter stateFilter)
Validates the specified range of the schedule.
|
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