Interface | Description |
---|---|
EFrcActivitySelectionBranch | |
EPerfAlertItems | |
EPerfInfoItems | |
EPerfTargets | |
EPerfTimeZoneOptions | |
WFMPerformanceService700Soap |
Performance data includes actual Call Center performance, anticipated performance and planned performance data.
|
Class | Description |
---|---|
SchActivitySet | |
SchAgentDay | |
SchAvailability | |
SchCoverage | |
SchState | |
SPerfAlertSettings | |
SPerfData | |
SPerfFactors | |
SPerfItemDataAndTotal |
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