Package | Description |
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com.genesyslab.wfm8.API.service.forecast810 |
Modifier and Type | Method and Description |
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FrcActivityPeriodParameters |
FrcActivityPeriodParameters.withAbandonTime(double value) |
FrcActivityPeriodParameters |
FrcActivityPeriodParameters.withActivityId(int value) |
FrcActivityPeriodParameters |
FrcActivityPeriodParameters.withBuId(int value) |
FrcActivityPeriodParameters |
FrcActivityPeriodParameters.withDailyPaidHours(double value) |
FrcActivityPeriodParameters |
FrcActivityPeriodParameters.withEnd(double value) |
FrcActivityPeriodParameters |
FrcActivityPeriodParameters.withFixedAgents(int value) |
FrcActivityPeriodParameters |
FrcActivityPeriodParameters.withFixedAHT(double value) |
FrcActivityPeriodParameters |
FrcActivityPeriodParameters.withServiceTime(double value) |
FrcActivityPeriodParameters |
FrcActivityPeriodParameters.withServiceTimeType(int value) |
FrcActivityPeriodParameters |
FrcActivityPeriodParameters.withSiteId(int value) |
FrcActivityPeriodParameters |
FrcActivityPeriodParameters.withStart(double value) |
FrcActivityPeriodParameters |
FrcActivityPeriodParameters.withWage(double value) |
Modifier and Type | Method and Description |
---|---|
java.lang.String |
WFMForecastService810Soap.asyncSplitPredictedData(int scenarioId,
java.util.List<FrcActivity> sourceActivity,
java.util.List<FrcActivity> targetActivities,
double start,
double end,
java.util.List<FrcActivityPeriodParameters> periodParameters,
boolean keepAHT,
boolean useAllActivities,
boolean frcSaveSplitResults,
boolean considerPlannedItems)
Method takes specified source Multi-site Activities Interaction Volume (and Average Handle Time, if the parameter is specified) data and splits using [splitting] algorithm between specified Activities for the specified date range.
|
java.lang.String |
WFMForecastService810Soap.calculateStaffingRequirementData(int scenarioId,
java.util.List<FrcActivity> targetActivities,
java.util.List<java.lang.Integer> types,
double start,
double end,
int method,
java.util.List<FrcActivityPeriodParameters> periodParameters,
java.util.List<FrcActivityStaffingDataParameters> parametersArray,
java.util.List<FrcActivityStaffingDataObjectives> objectivesArray,
java.util.List<FrcActivityTemplateData> templateDataArray,
java.util.List<java.lang.Integer> groupIDArray,
boolean frcSaveBuildResults)
Method takes Activity parameters according to method used to calculate data in the specified date range for requested data types, and saves data for the specified scenario and return request identifier (asynchronous).
|
java.lang.String |
WFMForecastService810Soap.setForecastPeriodParameters(int scenarioID,
java.util.List<FrcActivityPeriodParameters> periodParameters)
Sets forecast parameters for specified activity and period
|
java.lang.String |
WFMForecastService810Soap.splitInteractionVolume(int scenarioID,
java.util.List<FrcActivity> sourceActivity,
java.util.List<FrcActivity> targetActivities,
double start,
double end,
java.util.List<FrcActivityPeriodParameters> periodParameters,
boolean keepAHT,
boolean useAllActivities,
boolean frcSaveSplitResults,
boolean considerPlannedItems,
java.util.List<FrcActivityPercentageParameters> percentageParameters)
Method takes specified source Multi-site Activities Interaction Volume (and Average Handle Time, if the parameter is specified) data and splits using [splitting] algorithm between specified Activities for the specified date range.
|
java.lang.String |
WFMForecastService810Soap.splitStaffingDataAsync(int scenarioId,
java.util.List<FrcActivity> sourceActivity,
java.util.List<FrcActivity> targetActivities,
double start,
double end,
java.util.List<FrcActivityPeriodParameters> periodParameters,
java.util.List<FrcActivityStaffingDataParameters> parametersArray,
boolean splitRequired,
boolean useAHT,
boolean frcSaveSplitResults)
Method takes specified source Multi-site Activities Calculated Staffing requirements (and Required if the parameter is specified) data and splits using [splitting] algorithm between specified Activities for the specified date range.
|
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