Package | Description |
---|---|
com.genesyslab.wfm7.API.service.performance720 |
Modifier and Type | Method and Description |
---|---|
SPerfFactors |
WFMPerformanceService720Soap.whatIfScenarioFactors(int IV,
double AHT,
int serviceTime,
int abandonTime,
double IOT,
int staffing)
Calculates and returns value of Service Factor, Abandoned Interactions Factor, and Average Speed of Answer.
|
Modifier and Type | Method and Description |
---|---|
int |
WFMPerformanceService720Soap.whatIfScenarioStaffing(int IV,
double AHT,
int serviceTime,
int abandonTime,
double IOT,
double maxOccupancyPCT,
SPerfFactors factors)
Calculates and returns value of Staffing.
|
Copyright © 2005-2016 Genesys Telecommunications Labs, Inc. All Rights Reserved.