public interface EPerfAlertItems
Modifier and Type | Field and Description |
---|---|
static int |
PERF_ALERT_ABANDON
Abandoned Interactions alert
|
static int |
PERF_ALERT_AHT
Average Handle Time alert
|
static int |
PERF_ALERT_ASA
Average Speed of Answer alert
|
static int |
PERF_ALERT_IV
Interaction Volume alert
|
static int |
PERF_ALERT_SERVICE
Service Level alert
|
static int |
PERF_ALERT_STAFFING
Staffing alert
|
static final int PERF_ALERT_IV
static final int PERF_ALERT_AHT
static final int PERF_ALERT_SERVICE
static final int PERF_ALERT_ABANDON
static final int PERF_ALERT_ASA
static final int PERF_ALERT_STAFFING
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