Interface | Description |
---|---|
EFrcActivitySelectionBranch |
Specifies how data must be retrieved for consolidated targets.
|
EPerfAlertItems |
Supported Performance data alert types.
|
EPerfFunctionalityOptions |
Specifies what optional functionality should be turned on in Performance service.
|
EPerfInfoItems |
Specifies Performance data types returned by WFM Server Performance service.
Aggregated values for some variables below are calculated using either a weighted average or a simple average or a sum (total). A SIMPLE AVERAGE is calculated in this general way: total data / number of steps A WEIGHTED AVERAGE is calculated in this general way: (step data * step weight) / total weight Note on weighting: - When no weighting data (e.g. |
EPerfTargets |
Performance data targets.
|
EPerfTimeZoneOptions |
Specifies how time zone information should be obtained.
|
WFMPerformanceService750Soap |
Performance data includes actual Call Center performance, anticipated performance, and
planned performance data.
|
Class | Description |
---|---|
SchActivitySet | |
SchAgentDay | |
SchAvailability | |
SchCoverage | |
SchState | |
SItemData | |
SPerfAlertSettings | |
SPerfData | |
SPerfFactors | |
SPerfItemDataAndTotal | |
SPerformanceItemData |
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