Section II – Functional Modules > Voice Interaction Interface > Object Model         Bottom of Page
Genesys 8.1
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Object Model

_genesys.FMname Object

There are no properties at this time.

voice Object

The following is the ECMAScript object which contains the interaction extensions for voice-related interactions. This object is accessible through the _genesys.FMname.interactions[].voice property. These properties can be dynamically accessed using the following format: _genesys.FMname.interactions[x].[_genesys.FMname.interactions[x].category].xxx. They are also accessible via actions or events.

The following are the voice extension properties of the interaction object.

Name

Access

Type

Default Value

Valid Values

Description

type

read only

string

none

unknown, internal, inbound, outbound, consult, callback

This is the origin type of the interaction.

media

read only

string

none

The following properties from _genesys.ixn.mediaType object:

TMediaAny, TMediaCallback, TMediaOutboundPreview, TMediaVideo, TMediaVMail, TMediaVoice, TMediaVoIP

This is the originating media type of the interaction.

ani

read only

string

none

 

This is the ANI associated with the calling party.

dnis

read only

string

none

 

This is the DNIS associated with phone number that the customer called.

ced

read only

string

none

 

This is the last set of digits collected from the caller.

acdq

read only

string

none

 

This is the ACD queue that this interaction is or was queued in.

callid

read only

string

none

 

This is the callid created by the switch.

connid

read only

string

none

 

This is the connection ID generated for this interaction by the underlying media system (that is, T-Server).

voicep Object

The following are the voice-specific values for the party object.

Name

Access

Type

Default Value

Valid Values

Description

state

read only

string

none

null

initiated

alerting

connected

hold

queued

fail

This is the state of the party in relationship to the interaction.

Object Ownership

The ownership policies are the same as for the Interaction interface. For details, see the Object Ownership section for the Interaction interface.




Section II – Functional Modules > Voice Interaction Interface > Object Model         Top of Page
Genesys 8.1
SCXML Technical Reference
                        Functions >