Section II – Functional Modules > Queue Interface > Object Model         Bottom of Page
Genesys 8.1
SCXML Technical Reference
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Object Model

_genesys.queue Object

This is the global root object for the Queue functional module interface. This object is maintained by the Queue functional module that implements this interface.

The name of the object will be "_genesys.queue".

There are currently no data properties associated with this object.

_genesys.FMname.overwriteType ENUM Object

This represents the DNIS overwrite type enumeration. This enumeration is maintained by the orchestration platform.

This is the set of properties for the object:

Name

Access

Type

Default Value

Valid Values

Description

UseNone

read only

integer

none

0

Use nothing to overwrite the DNIS.

UseANI

read only

integer

none

1

Use the ANI value to overwrite the DNIS.

UseDNIS

read only

integer

none

2

Use the DNIS value to overwrite the DNIS.

UseConfig

read only

integer

none

3

Use a configuration value to overwrite the DNIS.

UseValue

read only

integer

none

4

Use the supplied value to overwrite the DNIS.

_genesys.FMname.rType ENUM Object

This represents the rType enumeration. This enumeration is maintained by the orchestration platform.

This is the set of properties for the object:

Name

Access

Type

Default Value

Valid Values

Description

RouteTypeUnknown

read only

integer

none

0

This represents an unknown route type

RouteTypeDefault

read only

integer

none

1

This represents a default route type

RouteTypeLabel

read only

integer

none

2

This represents a label route type

RouteTypeOverwriteDNIS

read only

integer

none

3

This represents an overwrite DNIS route type

RouteTypeDDD

read only

integer

none

4

This represents a DDD route type

RouteTypeIDDD

read only

integer

none

5

This represents an IDDD route type

RouteTypeDirect

read only

integer

none

6

This represents a direct route type

RouteTypeReject

read only

integer

none

7

This represents a reject route type

RouteTypeAnnouncement

read only

integer

none

8

This represents an announcement route type

RouteTypePostFeature

read only

integer

none

9

This represents a post feature route type

RouteTypeDirectAgent

read only

integer

none

10

This represents a direct agent route type

RouteTypePriority

read only

integer

none

11

This represents a priority route type

RouteTypeDirectPriority

read only

integer

none

12

This represents a direct priority route type

RouteTypeGetFromDN

read only

integer

none

12

This represents a from DN route type

RouteTypeAgentID

read only

integer

none

13

This represents an agent ID route type

RouteTypeCallDisconnect

read only

integer

none

14

This represents a call disconnect route type

_genesys.FMname.quotaType ENUM Object

This represents the quotaType enumeration. This enumeration is maintained by the orchestration platform.

This is the set of properties for the object:

Name

Access

Type

Default Value

Valid Values

Description

QuotaMin

read only

integer

none

0

This means to filter on the minimum quota values

QuotaTarget

read only

integer

none

1

This represents means to filter on the target-based quota values

QuotaMax

read only

integer

none

2

This means to filter on the maximum quota values

_genesys.FMname.statcond ENUM Object

This represents the statcond enumeration. This enumeration is maintained by the orchestration platform.

This is the set of properties for the object:

Name

Access

Type

Default Value

Valid Values

Description

ReadyIfLess

read only

integer

none

0

This represents the condition where the agent is ready and the associated statistic is less than the threshold value.

ReadyIfGreater

read only

integer

none

1

This represents the condition where the agent is ready and the associated statistic is greater than the threshold value.

ReadyIfNotGreater

read only

integer

none

2

This represents the condition where the agent is ready and the associated statistic is not greater than the threshold value.

ReadyIfNotLess

read only

integer

none

3

This represents the condition where the agent is ready and the associated statistic is not less than the threshold value.

_genesys.FMname.usecapcond ENUM Object

This represents the usecapcond enumeration. This enumeration is maintained by the orchestration platform.

This is the set of properties for the object:

Name

Access

Type

Default Value

Valid Values

Description

OnStatError

read only

integer

none

0

This indicates to use the statistical tables from the configuration layer when there is an error with the Stat Server results.

Never

read only

integer

none

1

This indicates to never use the statistical tables

Only

read only

integer

none

2

This indicates to only use the statistical tables.

Object Ownership

The object management and ownership policies for this functional module interface are:




Section II – Functional Modules > Queue Interface > Object Model         Top of Page
Genesys 8.1
SCXML Technical Reference
< Routing Rules            Functions >