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Genesys 8.1 SCXML Technical Reference |
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< Action Elements |
The event namespace convention is chat.xxxx.
The following are the chat action result events:
Event |
Attributes |
Description |
---|---|---|
chat.sendchatmessage.done |
This event indicates the success of the request and that a chat message has been sent in association with a given party. |
|
requestid |
This is the ID associated with the request. |
|
error.chat.sendchatmessage |
This indicates that an abnormal condition occurred while trying to perform the request. This event will be sent as a result of a timeout of the request as well as due to problems with the request or interaction itself. |
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requestid |
This is the ID associated with the request. |
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error |
This is the type of error that occurred:
|
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description |
This is a more detailed description of the error. |
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chat.gettranscript.done |
This event indicates the success of the request and that the chat transcript object has been refreshed. |
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requestid |
This is the ID associated with the request. |
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transcript |
This is the latest transcript associated with the chat interaction. It will be an array of chatmessage objects in JSON format. |
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error.chat.gettranscript |
This indicates that an abnormal condition occurred while trying to perform the request. This event will be sent as a result of a timeout of the request as well as due to problems with the request or interaction itself. |
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requestid |
This is the ID associated with the request. |
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error |
This is the type of error that occurred.
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description |
This is a more detailed description of the error. |
The following are the chat asynchronous events:
Event |
Attributes |
Description |
---|---|---|
chat.message |
This event provides the next text message from any party involved in the chat session. |
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interactionid |
This is the interaction ID associated with the interaction that was created. |
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message |
This is the chatmessage object that was sent. |
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Genesys 8.1 SCXML Technical Reference |
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< Action Elements |