Section II – Functional Modules > Queue Interface         Bottom of Page
Genesys 8.1
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Queue Interface

This Interface provides the ability to allow the orchestration logic to request the appropriate resource for some processing and return the appropriate address information for the resource. The current URS functionality (queuing, prioritization, and so on) will be used for this interface. In addition to core queuing and target selection, this functional module interface will also support outbound interaction processing.




Section II – Functional Modules > Queue Interface         Top of Page
Genesys 8.1
SCXML Technical Reference
< Functional Modules            Interaction Interface >