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Genesys 8.1 SCXML Technical Reference |
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< Skill Expressions Object Model > |
Currently, Universal Routing Server supports the use of routing rules which are stored in Configuration Server. These are really not rules, but routing profiles which define a unique set of attributes and child elements for a <submit>
element. An application can use the <submit>
src attribute for using routing rules. The <submit>
"src" attribute contains a URL which is used to reference an external source containing the definition of the <submit>
element. The source must contain a complete definition that matches the <submit>
element and child element schema. This source definition will replace the entire <submit>
element in the application at load time. The exact treatment of the source depends on the format of the URL. These routing rule definitions can come from two sources:
<submit>
element and the appropriate child elements from an application server or file system For details, see the <submit>
section. The following are the properties for each routing rule and how they map to the <submit>
attributes and child elements:
Routing Rule |
Routing Rule Property |
Queue Functional Module Interface equivalent |
---|---|---|
LoadBalancing |
VQ name |
|
List of ACDQeueue data (switch and name) |
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Percentage |
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|
VQ name |
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|
Type of targets |
|
|
List of targets and percentages |
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|
Busy treatment data |
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Service Level |
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|
VQ name |
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|
Statserver name |
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|
Statistic name |
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Skills to use and their skill levels |
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Service Factor data (distribute |
Not supported through an attribute or child element but can be supported through |
|
Busy treatment data |
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Importance |
Not supported through an attribute or child element but can be supported through |
|
Statistics |
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|
VQ name |
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|
Statserver name |
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|
Statistic name |
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Type of targets |
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|
List of target names |
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Busy treatment data |
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Workforce |
VQ name |
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Schedule data (activity name, cut off time) |
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Busy treatment data |
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Genesys 8.1 SCXML Technical Reference |
||
< Skill Expressions Object Model > |