Genesys 8.1 SCXML Technical Reference


Section I – SCXML

Introduction

Overview

SCXML

SCXML Document Retrieval
Session Initiation
Runtime
Termination
Core Elements
Executable Content Elements
External Communication Elements
Data Model Elements
Scripting Elements
Anchor Elements
Events
Expressions
Timers and Wait Functions
Interacting with Other Orchestration Logic (SCXML Sessions)
Ownership
Modularity
Session Scope
System Functions
SCXML Data Types Supported
SCXML Versioning
ECMAScript Support

SCXML Extensions

Session Parameterization
SCXML Element Extensions
SCXML Event Extensions
Object Model
Functions
Parameter Elements
Action Elements
Events

Web API

Object Model
Functions
Parameters
Action Elements
Events

Section II – Functional Modules

Functional Modules

Object Model
Functions
Parameter Elements
Action Elements
Events
Versioning

Queue Interface

Target Formats
Skill Expressions
Routing Rules
Object Model
Functions
Parameter Elements
Action Elements
Events

Interaction Interface

Behavior Model
Associating Interactions
Addressing Resources
Object Model
Functions
Parameter Elements
Action Elements
Events

Voice Interaction Interface

Object Model
Functions
Parameter Elements
Action Elements
Events

Msgbased Interaction Interface

Message Interaction Processing
Object Model
Functions
Parameter Elements
Action Elements
Events

Chat Interaction Interface

Object Model
Functions
Parameter Elements
Action Elements
Events

Dialog (Treatment) Interface

Relationship with the Media Resource
Phased Support
Object Model
Functions
Parameter Elements
Action Elements
Events

Resource Interface

Object Model
Functions
Parameter Elements
Action Elements
Events

Statistic Interface

Object Model
Functions
Action Elements
Events

Context Services

Overview

Classification Interface

Object Model
Functions
Parameter Elements
Action Elements
Events

Campaign Interface

_genesys.FMname Object
Functions
Parameter Elements
Action Elements

Section III – External Interfaces

Supported URI Schemes

External Interfaces

Application Server Relationship
External 2.0 Interfaces

Section IV – Misc.

Function Blocks