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Genesys 8.1 SCXML Technical Reference
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Overview
Context Services is a data repository that provides real-time and historic customer-centric data to applications through an interface that allows the application users to make important business decisions. For example, it might allow you to determine whether a customer should be offered a given service or that the customer is a high value client. Context Services exposes a set of RESTful APIs to access the customer context data by means of the <fetch> action. Refer to http://developerzone.genesyslab.com/wiki/index.php?title=Context_Services_Start_Page for more information about the RESTFul interface and Context Services.
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Genesys 8.1 SCXML Technical Reference
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