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Genesys 8.1 SCXML Technical Reference |
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< Associating Interactions Object Model > |
The following table indicates how to use the various types of interaction resources when using interaction actions and objects. The resource attribute for these actions and objects can be either a resource object or a string:
Resources |
string |
resource object |
Examples: |
---|---|---|---|
agents — multi-media) |
agent id |
resource.agent resource.type = A |
string — "agent1" resource object — _data.res.agent |
places — (multi-media) |
place id |
resource.place resource.type = AP |
string — "place2" resource object — _data.res.place |
agents and group — (voice) |
Not supported |
resource.agent resource.type = A or AG |
string — "agent1" resource object — _data.res.agent |
places and place groups — (voice) |
Not supported |
resource.place resource.type=AP or PG |
string — "place2" resource object — _data.res.place |
DNs (voice, sip chat) |
DN number |
resource.dn and resource.switch (optional) resource.type="Q,RP,DN" (optional) |
string — "9192340978" resource object — _data.res.dn and _data.res.switch (optional) _data.res.type (optional) |
interaction queues (multi-media) |
Not supported |
resource.type=iq resource.id = the queue name |
resource object — _data.res.id and — data.res.type |
workbins |
Not supported |
resource.type=wb resource.id= the workbin name resource.wb_type= "A, AP, AG, PG" (optional) resource.wb_owner= the name of the workbin owner. |
resource object — _data.res.id and _data.res.type and optionally _data.res.wb_type and _data.res.wb_owner. |
e-mail addresses |
"origin.all" "_origin" indicates that the corresponding address from the related interaction message should be used. "_origin.all" indicates that all the corresponding address from the related interaction message should be used. "_udata" indicates that the corresponding address from the related interaction udata should be used. |
Not supported |
fred@gmail.com "_origin" "_origin.all" "_udata" "_customerview" |
web users |
URL |
Not supported |
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customer numbers |
dn number |
resource.dn |
string — "9192340978" resource object — _data.res.dn |
target format addresses |
target DN |
Resource object from the queue.submit.done event |
12345@switch3.DN |
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Genesys 8.1 SCXML Technical Reference |
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< Associating Interactions Object Model > |