Section II – Functional Modules > Interaction Interface > Addressing Resources         Bottom of Page
Genesys 8.1
SCXML Technical Reference
< Associating Interactions            Object Model >

Addressing Resources

The following table indicates how to use the various types of interaction resources when using interaction actions and objects. The resource attribute for these actions and objects can be either a resource object or a string:

Resources

string

resource object

Examples:

agents — multi-media)

agent id

resource.agent

resource.type = A

string — "agent1"

resource object — _data.res.agent

places — (multi-media)

place id

resource.place

resource.type = AP

string — "place2"

resource object — _data.res.place

agents and group — (voice)

Not supported

resource.agent

resource.type = A or AG

string — "agent1"

resource object — _data.res.agent

places and place groups — (voice)

Not supported

resource.place

resource.type=AP or PG

string — "place2"

resource object — _data.res.place

DNs (voice, sip chat)

DN number

resource.dn and resource.switch (optional)

resource.type="Q,RP,DN" (optional)

string — "9192340978"

resource object — _data.res.dn and _data.res.switch (optional) _data.res.type (optional)

interaction queues (multi-media)

Not supported

resource.type=iq

resource.id = the queue name

resource object — _data.res.id and — data.res.type

workbins

Not supported

resource.type=wb

resource.id= the workbin name

resource.wb_type= "A, AP, AG, PG" (optional)

resource.wb_owner= the name of the workbin owner.

resource object — _data.res.id and _data.res.type and optionally _data.res.wb_type and _data.res.wb_owner.

e-mail addresses

<username>@<host>

"origin.all"

"_origin" indicates that the corresponding address from the related interaction message should be used.

"_origin.all" indicates that all the corresponding address from the related interaction message should be used.

"_udata" indicates that the corresponding address from the related interaction udata should be used.

Not supported

fred@gmail.com

"_origin"

"_origin.all"

"_udata"

"_customerview"

web users

URL

Not supported

http://john.johnson@abc.com

customer numbers

dn number

resource.dn

string — "9192340978"

resource object — _data.res.dn

target format addresses

target DN

Resource object from the queue.submit.done event

12345@switch3.DN




Section II – Functional Modules > Interaction Interface > Addressing Resources         Top of Page
Genesys 8.1
SCXML Technical Reference
< Associating Interactions            Object Model >