Section II – Functional Modules > Classification Interface > Events         Bottom of Page
Genesys 8.1
SCXML Technical Reference
< Action Elements

Events

The event namespace convention is classification.xxxx.

The following are the classification action result events.

Event

Attributes

Description

classification.classify.done

 

This event indicates the success of the request and that the interaction has been classified.

requestid

This is the ID associated with the request.

categories

This is an array of category objects which have met the criteria associated with this request and the interaction. The array is ordered from highest relevancy to lowest.

error.classification.classify

 

This indicates that an abnormal condition occurred while trying to perform the request. This event will be sent as a result of a timeout of the request as well as due to problems with the request or the interaction itself.

requestid

This is the ID associated with the request.

error

This is the type of error that occurred:

  • Request Invalid

description

This is a more detailed description of the error.

classification.screen.done

 

This event indicates the success of the request and that the interaction has been screened.

requestid

This is the ID associated with the request.

rules

This is an array of screenrule objects which have met the criteria associated with this request and the interaction.

categories

This is an array of category objects which have met the criteria associated with this request and the interaction. The array is ordered from highest relevancy to lowest.

error.classification.screen

 

This indicates that an abnormal condition occurred while trying to perform the request. This event will be sent as a result of a timeout of the request as well as due to problems with the request or interaction itself.

requestid

This is the ID associated with the request.

error

This is the type of error that occurred:

  • Request Invalid

description

This is a more detailed description of the error.




Section II – Functional Modules > Classification Interface > Events         Top of Page
Genesys 8.1
SCXML Technical Reference
< Action Elements