Section II – Functional Modules > Queue Interface > Skill Expressions         Bottom of Page
Genesys 8.1
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Skill Expressions

All skill expression definitions are strings, but the strings have a particular format. A skill expression is a set of conditional expressions that are linked together via logic operators. When a skill expression contains more than one conditional expression, the conditional expression to the left has precedence over the conditional expression to the right. Parentheses can be used to overrule this precedence. Your can use an ECMAScript logic expression to create the skill expression string. The following are the parts of the skill expression:

A skill expression has the following limitations:




Section II – Functional Modules > Queue Interface > Skill Expressions         Top of Page
Genesys 8.1
SCXML Technical Reference
< Target Formats            Routing Rules >