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Genesys 8.1 SCXML Technical Reference |
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< Functions Action Elements > |
The <submit>
action element has parameter elements that can be used as input for the target and outbound attributes.
This is the top-level element which defines the set of targets from which a given target is selected for the submit request.
Name |
Required |
Type |
Default Value |
Valid Values |
Description |
---|---|---|---|---|---|
type |
false |
NMTOKEN |
none |
agent, place, agentgroup, placegroup, queue, dn, skill, campaigngroup, routepoint, label |
This specifies the default resource type that should be used if a type attribute is not specified in the associated |
statserver |
false |
value expression |
none |
any value expression that returns a valid string |
A value expression which returns the default statserver that should be used if a statserver attribute is not specified in the associated See SCXML Legal Data Values and Value Expressions for details. |
<target>
Occurs 0 to N<targetid>
Occurs 0 to N <activity>
Occurs 0 to 1 — This element is also mutually exclusive with the other child elements.<workbin>
Occurs 0 to 1 — This element is used as the target's workbin of objects specified in the <targets>
element.This defines a specific means of representing a set of targets.
Name |
Required |
Type |
Default Value |
Valid Values |
Description |
---|---|---|---|---|---|
expr |
true |
value expression |
none |
Any value expression that returns a string that follows the format defined in the description |
This is the ID of the target that is to be used. It is a string with a set of comma-separated sub-strings with the following format: The following is an example:
The following are the details of the different elements of the sub-strings.
See SCXML Legal Data Values and Value Expressions for details. |
None
This defines the resource criteria for selecting a target.
Name |
Required |
Type |
Default Value |
Valid Values |
Description |
---|---|---|---|---|---|
name |
false |
value expression |
none |
Any value expression that returns a valid string which represents a resource of the defined type. |
A value expression which returns the name of the target that is to be used. See SCXML Legal Data Values and Value Expressions for details. |
skillexpr |
false |
value expression |
none |
Any value expression that returns a valid string which represents a valid skill expression |
This is the skill expression associated with this See SCXML Legal Data Values and Value Expressions for details. |
type |
false |
NMTOKEN |
none |
agent, place, agentgroup, placegroup, queue, dn, skill, campaigngroup, routepoint, label |
This specifies the resource type associated with this |
statserver |
false |
value expression |
none |
none |
A value expression which returns the statserver that should be used for this target definition. See SCXML Legal Data Values and Value Expressions for details. |
threshold |
false |
value expression |
none |
Any value expression that returns a valid string which represents a valid threshold expression |
A value expression which returns a criteria definition that is used to further filter the potential possible targets associated with this
See SCXML Legal Data Values and Value Expressions for details. |
weight |
false |
value expression |
none |
Any value expression that returns a valid string |
A value expression which returns a value that defines the weight of this See SCXML Legal Data Values and Value Expressions for details. |
[weight]name@statserver.type
. If skillexpr is present, then the format is [weight]?name:skillexpression@statserver.type
.None
This defines the workforce management activity criteria for selecting a target.
Name |
Required |
Type |
Default Value |
Valid Values |
Description |
---|---|---|---|---|---|
name |
true |
value expression |
none |
Any value expression that returns a valid string which represents the name of a WFM activity |
A value expression which returns the name of a WFM activity that is to be used for target selection. See SCXML Legal Data Values and Value Expressions for details. |
cutofftime |
false |
value expression |
none |
Any value expression that returns an integer |
A value expression which returns the cutoff time in seconds. This defines the window time in which a potential target resource must be assigned to the given activity. See SCXML Legal Data Values and Value Expressions for details. |
None
This defines the workbin criteria for selecting a target.
Name |
Required |
Type |
Default Value |
Valid Values |
Description |
---|---|---|---|---|---|
type |
true |
NMTOKEN |
none |
agent, place, agentgroup, placegroup |
This specifies the resource type associated |
name |
true |
value expression |
none |
Any value expression that returns a valid string which represents a workbin. |
A value expression which returns the name of the workbin that is to be used. See SCXML Legal Data Values and Value Expressions for details. |
loggedinonly |
false |
boolean expression |
false |
Any value expression that returns true or false |
A boolean expression which returns whether logged out agents can pull interactions. (Dis)Allow using of logged out agents. |
None
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Genesys 8.1 SCXML Technical Reference |
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< Functions Action Elements > |