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Genesys 8.1 SCXML Technical Reference |
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Functions > |
There are no properties at this time.
The following is the ECMAScript object which contains the interaction extensions for chat-related interactions. This object is accessible through the _genesys.FMname.interactions[].chat property. These properties can be dynamically accessed using the following format: _genesys.FMname.interactions[x].[_genesys.FMname.interactions[x].category].xxx. They are also accessible via actions or events.
The following are the chat extension properties for the interaction object.
Name |
Access |
Type |
Default Value |
Valid Values |
Description |
---|---|---|---|---|---|
type |
read only |
string |
none |
unknown, chat, chatrequest, cobrowse, |
This is the origin type of the interaction. |
state |
read only |
string |
none |
new, queued, abandoned, processing, complete, unknown |
This is the state of the interaction. |
media |
read only |
string |
none |
The following properties from the _genesys.ixn.mediaType object: TMediaAny, TMediaChat, TMediaCoBrowsing, TMediaIMChat |
This is the originating media type of the interaction. |
categories |
read only |
array of strings |
none |
none |
This is the current set of categories assigned to this interaction. |
externalID |
read only |
string |
none |
none |
This is the ID of the interaction that has been assigned by the originating media server. |
The following are the chat-specific values for the following party object.
Name |
Access |
Type |
Default Value |
Valid Values |
Description |
---|---|---|---|---|---|
state |
read only |
string |
none |
processing, held, accepted, declined, completed, unknown |
This is the state of the party in relationship to the interaction. |
The following are the chat message object properties:
Name |
Access |
Type |
Default Value |
Valid Values |
Description |
---|---|---|---|---|---|
date |
read only |
integer |
none |
none |
This is the number of seconds since 1/1/1970. |
device |
read only |
URI |
none |
Any valid string or resource object. |
This is the device address of the party that created the message. |
text |
read only |
string |
none |
none |
This is the text message that was sent. |
The ownership policies are the same as for the Interaction interface. For details, see the Object Ownership section for the Interaction interface.
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Genesys 8.1 SCXML Technical Reference |
||
Functions > |