Section II – Functional Modules > Functional Modules         Bottom of Page
Genesys 8.1
SCXML Technical Reference
< Web API            Queue Interface >

Functional Modules

Each functional module must implement a set of functional module interfaces (one or many). These functional module interfaces are defined below. Each functional module interface defines the following aspects (see sub-sections for more details):

Genesys will implement the following functional modules with the appropriate set of functional module interfaces:

Functional Module

Functional Module interfaces implemented

queue

Queue Interface

interaction

Interaction Interface, Voice Interaction Interface, Msgbased Interaction Interface, Chat Interaction Interface

dialog

Dialog (Treatment) Interface

resource

Resource Interface

statistic

Statistic Interface

classification

Classification Interface

session

SCXML Extensions

web api

Web API




Section II – Functional Modules > Functional Modules         Top of Page
Genesys 8.1
SCXML Technical Reference
< Web API            Queue Interface >