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Genesys 8.1 SCXML Technical Reference |
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< Action Elements |
The event namespace convention is queue.xxxx.
The following are the Queue action result events:
Event |
Attributes |
Description |
---|---|---|
queue.submit.done |
This event indicates the success of the request and that a target has been selected. |
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requestid |
This is the ID associated with the request. |
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targetselected |
This is the DN and the switch name of the target to which the interaction was routed or should be routed to definitively; the target format is ( |
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vqselected |
This is the virtual queue that was selected. |
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targetcomponentselected |
This is the agent-level target to which the interaction was routed or should be routed to definitively. If the target specified in |
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targetobjectselected |
This is the high-level target (one that you specify in a The target format is ( |
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interactionid |
This is the interaction id associated with the interaction that was initiated. |
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resource |
This is an ECMAScript resource object which represents the target selected and can be used on any interaction-related action. See the resource object for details. |
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queue.submit.requestid |
This event provides the application with request ID for the given request that was invoked. |
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requestid |
This is the ID associated with the request from the orchestration application or the resource. |
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error.queue.submit |
This indicates that an abnormal condition occurred while trying to perform the request. This event will be sent as a result of a timeout of the request, as well as problems with the request or interaction itself. |
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requestid |
This is the ID associated with the request. |
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error |
This is the type of error that occurred. The following are the possible values:
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description |
This is a more detailed description of the error: The following are the possible values
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queue.cancel.done |
This event indicates the success of the clear request and that the request has been removed from the queue. |
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requestid |
This is the ID of the |
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error.queue.cancel |
This indicates that an error occurred while trying to perform the |
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requestid |
This is the ID associated with the request. |
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error |
This is the type of error that occurred. |
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description |
This is a more detailed description of the error. |
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queue.update.done |
This event indicates that the request has been updated successfully. |
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requestid |
This is the ID of the |
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error.queue.update |
This indicates that an error occurred while trying to perform the |
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requestid |
This is the ID associated with the request. |
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error |
This is the type of error that occurred. The following are the possible values:
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description |
This is a more detailed description of the error. The following are the possible values:
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queue.query.done |
This event indicates the success of the query request. |
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requestid |
This is the ID of the |
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interactionid |
This is the interaction id associated with the request. |
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priority |
This is the current priority of the request. |
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positioninqueue |
This is the current position of the request in the queue. |
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invqwaittime |
This is the expected wait for the queue in relationship to the request. |
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error.queue.query |
This indicates that an error occurred while trying to perform the |
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requestid |
This is the ID associated with the request. |
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error |
This is the type of error that occurred. |
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description |
This is a more detailed description of the error |
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queue.default.done |
This event indicates the success of the request and that a default target has been selected. |
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requestid |
This is the ID associated with the request. |
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defaultselected |
This is the default configured target address. |
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queue.default.requestid |
This event provides the application with request ID for the given request that was invoked. |
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requestid |
This is the ID associated with the request from the orchestration application or the resource. |
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error.queue.default |
This indicates that an error occurred while trying to perform the |
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requestid |
This is the ID associated with the request. |
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error |
This is the type of error that occurred:
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description |
This is a more detailed description of the error. The following are the possible values:
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queue.getremoteaddress.requestid |
This event provides the application with request ID for the given request that was invoked. |
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requestid |
This is the ID associated with the request from the orchestration application or the resource. |
The following are the queue asynchronous events:
Event |
Attributes |
Description |
---|---|---|
queue.cancelled |
This event indicates that a target has been selected from another |
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requestid |
This is the submit request ID associated with the interaction. |
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Genesys 8.1 SCXML Technical Reference |
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< Action Elements |