A B C D E F G H I L M N O P Q R S T U V W

A

AlarmGui - class queued.sdk.java.examples.AlarmGui.
Graphical user interface for the Multiple Alarm scenario of Queued Interaction Java code examples.
AlarmGui(String) - Constructor for class queued.sdk.java.examples.AlarmGui
AlarmGui constructor.
activateIxnRowSelection(ListSelectionListener) - Method in class queued.sdk.java.examples.OpenMediaSdkGui
Sets a selection listener for the Interactions table.
activateQueueRowSelection(ListSelectionListener) - Method in class queued.sdk.java.examples.OpenMediaSdkGui
Sets a selection listener for the Queues table.
activeBackgroundColor - Variable in class queued.sdk.java.examples.AlarmGui
 
activeBackgroundColor - Variable in class queued.sdk.java.examples.OpenMediaSdkGui
 
activeFont - Variable in class queued.sdk.java.examples.AlarmGui
 
activeFont - Variable in class queued.sdk.java.examples.OpenMediaSdkGui
 
addQueueComboxBoxItemListener(ItemListener) - Method in class queued.sdk.java.examples.AlarmGui
Adds a listener to the ComboBox component that lists queues.
alarmColor - Variable in class queued.sdk.java.examples.AlarmGui
 
alarmDetailsText - Variable in class queued.sdk.java.examples.AlarmGui
 
alarmList - Variable in class queued.sdk.java.examples.AlarmGui
 
alarmListener - Variable in class queued.sdk.java.examples.AlarmGui
 
applyDefaultThresholdButton - Variable in class queued.sdk.java.examples.AlarmGui
 
applyDefaultThresholdButton - Variable in class queued.sdk.java.examples.MultipleAlarm
 
applyThresholdButton - Variable in class queued.sdk.java.examples.AlarmGui
 
applyThresholdButton - Variable in class queued.sdk.java.examples.MultipleAlarm
 

B

bold - Variable in class queued.sdk.java.examples.AlarmGui
 
bold - Variable in class queued.sdk.java.examples.OpenMediaSdkGui
 

C

clearInteractions(String) - Method in class queued.sdk.java.examples.OpenMediaSdkGui
Clears the interaction table associated with a queue.
clearIxnProperties() - Method in class queued.sdk.java.examples.OpenMediaSdkGui
Returns interaction properties.
configurationEventColor - Variable in class queued.sdk.java.examples.OpenMediaSdkGui
 
createDetailedIxnEventMessages - Variable in class queued.sdk.java.examples.OpenMediaSdkGui
 
createDetailedQueueEventMessages - Variable in class queued.sdk.java.examples.OpenMediaSdkGui
 
createDetailedServiceEventMessages - Variable in class queued.sdk.java.examples.OpenMediaSdkGui
 
createGui(String) - Method in class queued.sdk.java.examples.AlarmGui
Creates the panels that compose the GUI.
createTimeStamp() - Method in class queued.sdk.java.examples.SimpleQueueAlarm
Returns a timestamp for log messages.

D

darkFadedGreen - Variable in class queued.sdk.java.examples.AlarmGui
 
darkFadedGreen - Variable in class queued.sdk.java.examples.OpenMediaSdkGui
 
defaultThresholdField - Variable in class queued.sdk.java.examples.AlarmGui
 
defaultThresholdField - Variable in class queued.sdk.java.examples.MultipleAlarm
 

E

errorColor - Variable in class queued.sdk.java.examples.AlarmGui
 
errorColor - Variable in class queued.sdk.java.examples.OpenMediaSdkGui
 
errorStyle - Static variable in class queued.sdk.java.examples.AlarmGui
 
errorStyle - Static variable in class queued.sdk.java.examples.OpenMediaSdkGui
 

F

fiftyColor - Variable in class queued.sdk.java.examples.AlarmGui
 

G

getActivity(String) - Method in class queued.sdk.java.examples.MultipleAlarm
Returns the queue activity as a percentage.
getApplicationName() - Method in class queued.sdk.java.examples.OpenMediaSdkData
Returns the application name.
getConfigServerBackupHost() - Method in class queued.sdk.java.examples.OpenMediaSdkData
Returns the backup host name.
getConfigServerBackupPort() - Method in class queued.sdk.java.examples.OpenMediaSdkData
Returns the backup port.
getConfigServerPrimaryHost() - Method in class queued.sdk.java.examples.OpenMediaSdkData
Returns the primary hostname.
getConfigServerPrimaryPort() - Method in class queued.sdk.java.examples.OpenMediaSdkData
Returns the primary port.
getInteractionNameAt(String, int) - Method in class queued.sdk.java.examples.OpenMediaSdkGui
Gets the ID of an interaction in the Interactions table.
getIxnProperties(String, String) - Method in class queued.sdk.java.examples.OpenMediaSdkGui
Returns interaction properties.
getQueue(String) - Method in class queued.sdk.java.examples.SimpleMonitorQueue
Retrieves a QILQueue instance.
getQueueNameAt(int) - Method in class queued.sdk.java.examples.OpenMediaSdkGui
Gets the name of a queue in the Queues table.
getReconnectionAttempts() - Method in class queued.sdk.java.examples.OpenMediaSdkData
Returns the maximum number of reconnection attempts.
getReconnectionPeriod() - Method in class queued.sdk.java.examples.OpenMediaSdkData
Returns the reconnection period, in milliseconds.
getString(boolean) - Method in class queued.sdk.java.examples.OpenMediaSdkGui
Gets a string for a boolean.

H

handleInteractionEvent(QILInteractionEvent) - Method in class queued.sdk.java.examples.SimpleMonitorInteraction
Manages interaction events to update the interaction table and display the event information in the log panel.
handleInteractionEvent(QILInteractionEvent) - Method in class queued.sdk.java.examples.SimpleSupervisor
Manages interaction events to update the interaction property tree when needed.
handleInteractionSelectionAt(int) - Method in class queued.sdk.java.examples.SimpleSupervisor
Handles the interaction selection in the interaction list.
handleQueueEvent(QILQueueEvent) - Method in class queued.sdk.java.examples.MultipleAlarm
Receives QILQueueEvent, which report changes in the monitored queue.
handleQueueEvent(QILQueueEvent) - Method in class queued.sdk.java.examples.SimpleMonitorInteraction
Handles queue events.
handleQueueEvent(QILQueueEvent) - Method in class queued.sdk.java.examples.SimpleMonitorQueue
Receives QILQueueEvent events, which report changes in a queue.
handleQueueEvent(QILQueueEvent) - Method in class queued.sdk.java.examples.SimpleQueueAlarm
Receives QILQueueEvent, which report changes in the monitored queue.
handleQueueEvent(QILQueueEvent) - Method in class queued.sdk.java.examples.SimpleSupervisor
Handles queue events.
handleQueueSelectionAt(int) - Method in class queued.sdk.java.examples.SimpleMonitorQueue
Gets the queue object associated with the row selected in the Queues table.
handleServiceEvent(ServiceEvent) - Method in class queued.sdk.java.examples.SimpleService
Receives ServiceEvent events, which report changes in a connection service.

I

inactiveColor - Variable in class queued.sdk.java.examples.AlarmGui
 
inactiveColor - Variable in class queued.sdk.java.examples.OpenMediaSdkGui
 
interactionEventColor - Variable in class queued.sdk.java.examples.OpenMediaSdkGui
 
interactionEventStyle - Static variable in class queued.sdk.java.examples.AlarmGui
 
interactionEventStyle - Static variable in class queued.sdk.java.examples.OpenMediaSdkGui
 
interactionIDLabel - Variable in class queued.sdk.java.examples.OpenMediaSdkGui
 
interactionIDLabel - Variable in class queued.sdk.java.examples.SimpleSupervisor
 
itemStateChanged(ItemEvent) - Method in class queued.sdk.java.examples.MultipleAlarm
Implements the ItemListener method.

L

leaveButton - Variable in class queued.sdk.java.examples.OpenMediaSdkGui
 
leaveButton - Variable in class queued.sdk.java.examples.SimpleSupervisor
 
lightWeakGreen - Variable in class queued.sdk.java.examples.AlarmGui
 
lightWeakGreen - Variable in class queued.sdk.java.examples.OpenMediaSdkGui
 
linkWidgetsToGui() - Method in class queued.sdk.java.examples.MultipleAlarm
Links QIL information to GUI components.
linkWidgetsToGui() - Method in class queued.sdk.java.examples.SimpleMonitorQueue
Links QIL information to GUI components.
linkWidgetsToGui() - Method in class queued.sdk.java.examples.SimpleService
Links QIL information to GUI components.
linkWidgetsToGui() - Method in class queued.sdk.java.examples.SimpleSupervisor
Links QIL information to GUI components.
loadData() - Method in class queued.sdk.java.examples.OpenMediaSdkData
Loads the properties from the OpenMediaSdk.properties file.
lockButton - Variable in class queued.sdk.java.examples.OpenMediaSdkGui
 
lockButton - Variable in class queued.sdk.java.examples.SimpleSupervisor
 
logIxnEvents - Variable in class queued.sdk.java.examples.OpenMediaSdkGui
 
logQueueEvents - Variable in class queued.sdk.java.examples.OpenMediaSdkGui
 
logServiceEvents - Variable in class queued.sdk.java.examples.OpenMediaSdkGui
 

M

MultipleAlarm - class queued.sdk.java.examples.MultipleAlarm.
Monitors queues and fires alarm when queues reach their interaction threshold.
MultipleAlarm(String) - Constructor for class queued.sdk.java.examples.MultipleAlarm
Constructor.
main(String[]) - Static method in class queued.sdk.java.examples.MultipleAlarm
 
main(String[]) - Static method in class queued.sdk.java.examples.SimpleMonitorInteraction
 
main(String[]) - Static method in class queued.sdk.java.examples.SimpleMonitorQueue
 
main(String[]) - Static method in class queued.sdk.java.examples.SimpleQueueAlarm
Launches the simple queue alarm example.
main(String[]) - Static method in class queued.sdk.java.examples.SimpleService
 
main(String[]) - Static method in class queued.sdk.java.examples.SimpleSupervisor
 
mainGuiWindow - Variable in class queued.sdk.java.examples.OpenMediaSdkGui
 
modeButton - Variable in class queued.sdk.java.examples.OpenMediaSdkGui
 
modeButton - Variable in class queued.sdk.java.examples.SimpleSupervisor
 
modeLabel - Variable in class queued.sdk.java.examples.OpenMediaSdkGui
 
modeLabel - Variable in class queued.sdk.java.examples.SimpleSupervisor
 

N

needIxnWidget - Variable in class queued.sdk.java.examples.OpenMediaSdkGui
 
needQueueWidget - Variable in class queued.sdk.java.examples.OpenMediaSdkGui
 
needSupervisorWidget - Variable in class queued.sdk.java.examples.OpenMediaSdkGui
 

O

OpenMediaSdkData - class queued.sdk.java.examples.OpenMediaSdkData.
Reads Configuration Layer data from the OpenMediaSdk.properties file.
OpenMediaSdkData() - Constructor for class queued.sdk.java.examples.OpenMediaSdkData
 
OpenMediaSdkGui - class queued.sdk.java.examples.OpenMediaSdkGui.
Graphical user interface for the Queued Inetraction Java code examples.
OpenMediaSdkGui(String, String) - Constructor for class queued.sdk.java.examples.OpenMediaSdkGui
OpenMediaSdkGui constructor.
obscureDullGreen - Variable in class queued.sdk.java.examples.AlarmGui
 
obscureDullGreen - Variable in class queued.sdk.java.examples.OpenMediaSdkGui
 
obscureWeakGreen - Variable in class queued.sdk.java.examples.AlarmGui
 
obscureWeakGreen - Variable in class queued.sdk.java.examples.OpenMediaSdkGui
 

P

paleWeakBlue - Variable in class queued.sdk.java.examples.AlarmGui
 
paleWeakBlue - Variable in class queued.sdk.java.examples.OpenMediaSdkGui
 
paleWeakCyan - Variable in class queued.sdk.java.examples.AlarmGui
 
paleWeakCyan - Variable in class queued.sdk.java.examples.OpenMediaSdkGui
 
paleWeakGreen - Variable in class queued.sdk.java.examples.AlarmGui
 
paleWeakGreen - Variable in class queued.sdk.java.examples.OpenMediaSdkGui
 
paleWeakRed - Variable in class queued.sdk.java.examples.AlarmGui
 
paleWeakRed - Variable in class queued.sdk.java.examples.OpenMediaSdkGui
 
paleWeakYellow - Variable in class queued.sdk.java.examples.AlarmGui
 
paleWeakYellow - Variable in class queued.sdk.java.examples.OpenMediaSdkGui
 
processBarbold - Variable in class queued.sdk.java.examples.AlarmGui
 
propButton - Variable in class queued.sdk.java.examples.OpenMediaSdkGui
 
propButton - Variable in class queued.sdk.java.examples.SimpleSupervisor
 
propNameTextField - Variable in class queued.sdk.java.examples.OpenMediaSdkGui
 
propNameTextField - Variable in class queued.sdk.java.examples.SimpleSupervisor
 
propValueTextField - Variable in class queued.sdk.java.examples.OpenMediaSdkGui
 
propValueTextField - Variable in class queued.sdk.java.examples.SimpleSupervisor
 
pullButton - Variable in class queued.sdk.java.examples.OpenMediaSdkGui
 
pullButton - Variable in class queued.sdk.java.examples.SimpleSupervisor
 

Q

queueComboBox - Variable in class queued.sdk.java.examples.AlarmGui
 
queueComboBox - Variable in class queued.sdk.java.examples.MultipleAlarm
 
queueEventColor - Variable in class queued.sdk.java.examples.AlarmGui
 
queueEventColor - Variable in class queued.sdk.java.examples.OpenMediaSdkGui
 
queueEventStyle - Static variable in class queued.sdk.java.examples.AlarmGui
 
queueEventStyle - Static variable in class queued.sdk.java.examples.OpenMediaSdkGui
 
queueInfo - Variable in class queued.sdk.java.examples.MultipleAlarm
 
queued.sdk.java.examples - package queued.sdk.java.examples
 

R

removeIxn(String, String) - Method in class queued.sdk.java.examples.OpenMediaSdkGui
Removes an interaction from the Interactions table.
removeIxnProperties(String, String) - Method in class queued.sdk.java.examples.OpenMediaSdkGui
Removes interaction properties.
removeQueue(String) - Method in class queued.sdk.java.examples.OpenMediaSdkGui
Removes a queue from the Queues table.

S

SimpleConnector - class queued.sdk.java.examples.SimpleConnector.
Connects to and disconnects from the Genesys servers, and closes the associated GUI windows on disconnection.
SimpleConnector() - Constructor for class queued.sdk.java.examples.SimpleConnector
Constructor.
SimpleMonitorInteraction - class queued.sdk.java.examples.SimpleMonitorInteraction.
Monitors interactions.
SimpleMonitorInteraction(String) - Constructor for class queued.sdk.java.examples.SimpleMonitorInteraction
Creates a SimpleMonitorInteraction instance.
SimpleMonitorQueue - class queued.sdk.java.examples.SimpleMonitorQueue.
Monitors queues.
SimpleMonitorQueue(String) - Constructor for class queued.sdk.java.examples.SimpleMonitorQueue
Creates an instance of SimpleMonitorQueue.
SimpleMonitorQueue.SelectedQueueListener - class queued.sdk.java.examples.SimpleMonitorQueue.SelectedQueueListener.
Monitors the user selection in the Queues table.
SimpleMonitorQueue.SelectedQueueListener(SimpleMonitorQueue) - Constructor for class queued.sdk.java.examples.SimpleMonitorQueue.SelectedQueueListener
 
SimpleQueueAlarm - class queued.sdk.java.examples.SimpleQueueAlarm.
Monitors a queue and sends an alarm if the number of interactions in this queue is greater than a particular alarm value.
SimpleQueueAlarm(String, int) - Constructor for class queued.sdk.java.examples.SimpleQueueAlarm
Constructor.
SimpleService - class queued.sdk.java.examples.SimpleService.
Monitors connection services.
SimpleService(String) - Constructor for class queued.sdk.java.examples.SimpleService
Creates an instance of SimpleService.
SimpleSupervisor - class queued.sdk.java.examples.SimpleSupervisor.
Provides Ad'Hoc Management features.
SimpleSupervisor(String) - Constructor for class queued.sdk.java.examples.SimpleSupervisor
Constructor.
SimpleSupervisor.SelectedInteractionListener - class queued.sdk.java.examples.SimpleSupervisor.SelectedInteractionListener.
Monitors the user selection in the Queues table.
SimpleSupervisor.SelectedInteractionListener(SimpleSupervisor) - Constructor for class queued.sdk.java.examples.SimpleSupervisor.SelectedInteractionListener
 
selectedLineColor - Variable in class queued.sdk.java.examples.AlarmGui
 
selectedLineColor - Variable in class queued.sdk.java.examples.OpenMediaSdkGui
 
serviceEventColor - Variable in class queued.sdk.java.examples.OpenMediaSdkGui
 
serviceEventStyle - Static variable in class queued.sdk.java.examples.AlarmGui
 
serviceEventStyle - Static variable in class queued.sdk.java.examples.OpenMediaSdkGui
 
setAnnex(String, Map) - Method in class queued.sdk.java.examples.OpenMediaSdkGui
Updates the Annex tree (Queue information) with new queue data to display.
setDefaultThreshold(Integer) - Method in class queued.sdk.java.examples.MultipleAlarm
Sets up a default interaction threshold for all queues.
setDetailsAboutSelectedAlarm(String, int, int) - Method in class queued.sdk.java.examples.AlarmGui
Displays details about alarms fired for the specified queue, including its current status and progress bar.
setDetailsAboutSelectedWarning(String, int, int) - Method in class queued.sdk.java.examples.AlarmGui
Displays the current status of the queue that approaches its alarm threshold.
setExampleType() - Method in class queued.sdk.java.examples.SimpleMonitorInteraction
Indicates which example is running.
setExampleType() - Method in class queued.sdk.java.examples.SimpleMonitorQueue
Indicates which example is running.
setExampleType() - Method in class queued.sdk.java.examples.SimpleService
Indicates which example is running.
setExampleType() - Method in class queued.sdk.java.examples.SimpleSupervisor
Indicates which example is running.
setIxn(String, String, String, String, String, String, Map) - Method in class queued.sdk.java.examples.OpenMediaSdkGui
Adds or updates a line of an Interaction table.
setIxnPropertiesWidgets(String, Collection) - Method in class queued.sdk.java.examples.SimpleSupervisor
Updates interaction information.
setIxnWidgets(String, Collection, Collection) - Method in class queued.sdk.java.examples.SimpleMonitorInteraction
Updates the interaction widgets associated with a queue.
setQueue(String, boolean, String) - Method in class queued.sdk.java.examples.OpenMediaSdkGui
Adds or updates a line of the Queues table.
setQueueInfo(String, int, int) - Method in class queued.sdk.java.examples.AlarmGui
Updates all GUI component that displays queue information.
setQueueWidgets(String) - Method in class queued.sdk.java.examples.SimpleMonitorInteraction
Updates the widgets associated with the selected queue (if needed).
setQueueWidgets(String) - Method in class queued.sdk.java.examples.SimpleMonitorQueue
Updates the widgets associated with the selected queue (if needed).
setSelectedQueueDetails(String, int, int) - Method in class queued.sdk.java.examples.AlarmGui
Updates the components of the 'Set up Alam' panel, according to the current selected queue name.
setService(String, String) - Method in class queued.sdk.java.examples.OpenMediaSdkGui
Adds or updates a line of the Services table.
startMonitoring(String) - Method in class queued.sdk.java.examples.SimpleMonitorQueue
Starts monitoring a queue.
stopMonitoring(String) - Method in class queued.sdk.java.examples.SimpleMonitorQueue
Stops monitoring a queue.
stopProcessingButton - Variable in class queued.sdk.java.examples.OpenMediaSdkGui
 
stopProcessingButton - Variable in class queued.sdk.java.examples.SimpleSupervisor
 
switchIxnTable(String) - Method in class queued.sdk.java.examples.OpenMediaSdkGui
Displays the interaction table associated with a queue.
switchPropertyTree(String, String) - Method in class queued.sdk.java.examples.OpenMediaSdkGui
Updates the Properties tree with interaction data to display.

T

thresholdField - Variable in class queued.sdk.java.examples.AlarmGui
 
thresholdField - Variable in class queued.sdk.java.examples.MultipleAlarm
 
tooltipAlarm - Variable in class queued.sdk.java.examples.AlarmGui
 
tooltipDefaultThreshold - Variable in class queued.sdk.java.examples.AlarmGui
 
tooltipDefaultThresholdButton - Variable in class queued.sdk.java.examples.AlarmGui
 
tooltipDetails - Variable in class queued.sdk.java.examples.AlarmGui
 
tooltipMonitoring - Variable in class queued.sdk.java.examples.AlarmGui
 
tooltipThreshold - Variable in class queued.sdk.java.examples.AlarmGui
 
tooltipThresholdButton - Variable in class queued.sdk.java.examples.AlarmGui
 

U

underWarningColor - Variable in class queued.sdk.java.examples.AlarmGui
 
unlockButton - Variable in class queued.sdk.java.examples.OpenMediaSdkGui
 
unlockButton - Variable in class queued.sdk.java.examples.SimpleSupervisor
 

V

valueChanged(ListSelectionEvent) - Method in class queued.sdk.java.examples.SimpleMonitorQueue.SelectedQueueListener
 
valueChanged(ListSelectionEvent) - Method in class queued.sdk.java.examples.SimpleSupervisor.SelectedInteractionListener
 

W

warningColor - Variable in class queued.sdk.java.examples.AlarmGui
 
warningDetailsText - Variable in class queued.sdk.java.examples.AlarmGui
 
warningList - Variable in class queued.sdk.java.examples.AlarmGui
 
warningListener - Variable in class queued.sdk.java.examples.AlarmGui
 
windowActivated(WindowEvent) - Method in class queued.sdk.java.examples.SimpleConnector
Not implemented.
windowClosed(WindowEvent) - Method in class queued.sdk.java.examples.SimpleConnector
Not implemented.
windowClosing(WindowEvent) - Method in class queued.sdk.java.examples.SimpleConnector
Releases QIL when a listened window closes.
windowDeactivated(WindowEvent) - Method in class queued.sdk.java.examples.SimpleConnector
Not implemented.
windowDeiconified(WindowEvent) - Method in class queued.sdk.java.examples.SimpleConnector
Not implemented.
windowIconified(WindowEvent) - Method in class queued.sdk.java.examples.SimpleConnector
Not implemented.
windowOpened(WindowEvent) - Method in class queued.sdk.java.examples.SimpleConnector
Not implemented.
writeLogMessage(String, String) - Method in class queued.sdk.java.examples.AlarmGui
Inserts the log message with the accurate style in the log panel.
writeLogMessage(String, String) - Method in class queued.sdk.java.examples.OpenMediaSdkGui
Inserts the log message with the accurate style in the log panel.

A B C D E F G H I L M N O P Q R S T U V W