109-10054

Level

Standard

Text

Wrong or improperly loaded strategy.

Attributes

None

Description

One or more strategies loaded on the DN do not match what is expected by Call Director Route. This data inconsistency can happen in either of these cases:

  • If a strategy is loaded or unloaded using Interaction Routing Designer (IRD).

  • If a failure occurs during strategy loading or data modification.

Actions

  • Use IRD to check loading of strategies on the DN and unload them all. Then load these strategies using Call Director Route (if necessary).

  • If you cannot perform the above action, contact Genesys Technical Support.