As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.
Link to 8.1 Product Release AdvisoryThe following information applies to Genesys 8.5.x software and is important for you to note:
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.
Management Framework 8.5 requires License Reporting Manager (LRM) to be installed, as part of the installation process. LRM is under Product Manager control, you must obtain approval for LRM shipment. Before starting the Management Framework installation, contact Ansel Moore (Product Manager for LRM) for approval and additional information.
All Management Framework-related configuration and deployment Wizards are discontinued, including Wizard Manager, Configuration Import Wizard, and Database Initialization Wizard. Therefore, the Framework Wizard Advisory is no longer published with Management Framework software.
Issues pertaining to Configuration Conversion Wizard, which is still supported, will be documented in the Configuration Server Release Notes or this Release Advisory.
For database settings, refer to the Framework 8.5 Database Connectivity Reference Guide.
Configuration Server 8.5 requires a valid license file to start. If you did not receive one when you purchased or upgraded your Genesys software, contact your Genesys representative.
The AIX operating system uses a default memory allocation model. If the allocated memory is not sufficient for your application, refer to the Genesys Hardware Sizing Guide for information about increasing the memory allocation.
Configuration Manager and Solution Control Interface do not work with Configuration Server in multi-language mode; you must use Genesys Administrator and configure it accordingly.
Genesys Administrator and Solution Control Interface require DB Server to view log messages from the Log Database.
Configuration Server or Configuration Server Proxy in multi-language mode will allow a connection with a client application only if that client is also in multi-language mode. Likewise, you can log in to Configuration Server or Configuration Server Proxy in multi-language mode only from a GUI application that is also in multi-language mode.
However, there is one exception to these rules. If the
allow-mixed-encoding option is set to true,
Configuration Server or Configuration Server Proxy will allow the connection
and, if a log in attempt, try to authenticate the user, whether or not the
client is in multi-language mode. However, be aware that in this case, if a
client sends string data that is encoded differently than the encoding used
by the server, Configuration Server or Configuration Server Proxy will
terminate immediately.
To use Outbound Contact Manager (OCM) with Management Framework 8.5, you must have the latest release of OCM 7.6.
To use Genesys Agent Desktop with Management Framework 8.5, you must have the latest release of Genesys Agent Desktop 7.6.
When using redundant Configuration Servers, if the Configuration DB Server
terminates while the backup Configuration Server is terminated, and is
restarted after the backup Configuration Server is restarted, the primary
Configuration Server remains in READ-ONLY mode. Do not attempt
to:
READ-ONLY mode because of its lost connection
with the database.Recommendation: Wait until one of the Configuration Servers is fully
initialized, or its connection with the database is restored and it is no
longer in READ-ONLY mode.
When using Distributed Solution Control Servers, always ensure that each Solution Control Server, either by itself or as part of a high-availability pair, is running on the Host that it controls. Failure to do so can, in some cases, result in unpredictable behavior of the Solution Control Servers in the Distributed configuration. For example, different Solution Control Servers might start competing for control over applications on the host.
Solution Control Server might stop responding if any log spool files
(*.qsp) are deleted while Solution Control Server is running.
To avoid this problem, do not delete *.qsp files.
On the Windows 2008 operating system, SNMP Master Agent does not start in
console mode if a user (who is not the Administrator, but might be a member
of the Administrators Access Group) starts it manually from
the browser's Control Panel.
To enable or disable log filtering using the new application-level
configuration option filtering, refer to the Genesys 8.1
Security Deployment Guide.
If using TLS security with LDAP external authentication, you must configure all LDAP servers listed in the configuration (including those used as backup servers, and servers in different domains) to use the same SSL certificate.
A remedy is available for a possible security vulnerability in the FlexNet Publisher lmadmin and lmgrd components previously announced by Flexera. Genesys has incorporated the FlexNet Publisher Release 11.10 hot fixes to address this vulnerability in Management Framework CD version 8.1.002.00 and later.
When using Configuration Conversion Wizard to check the data in your Configuration Database for correct business logic, you can:
Print from the shortcut menu.Back from
the shortcut menu.You cannot use the Configuration Conversion Wizard to import or export a
database if the Wizard detects the database as being an ORIGINAL
UTF-8 or UTF-8. In this case, the Import and Export
options are disabled in the Wizard.