Departments and Processes Overview

The Departments and Processes configuration section is used to configure iWD business logic. You can use:

Note:  Starting with iWD 8.1, Business Calendars and Rules are no longer configured in iWD Manager under the Departments & Processes section.  Business Calendars and all business rules are created, modified, and deployed through the Genesys Rules Authoring Tool. For more information about Genesys Rules System, see Appendix E in the intelligent Workload Distribution Deployment Guide.