Services implement actual iWD functionality, such as loading data into the Data Mart. iWD Services are classified as Core Services, Capture Points, or Reporting Services.
Core iWD services are mandatory in any iWD solution and enable the core iWD functionality:
Logging Service—Provides internal logging capabilities within an iWD solution.
Configuration Server Connector Service—Maintains a physical connection to the Genesys Configuration Server.
Interaction Server Connector Service—Maintains a physical connection to the Genesys Interaction Server.
Business Context Management Service—An ESP service called before and after the Genesys Rules Engine is invoked from a routing strategy, to ensure integrity of interaction user data.
Generic Capture Point Service—Provides an iWD service that is used in conjunction with an Integrated Capture Point. An Integrated Capture Point is a service provided by Genesys Interaction Server that provides an easy way to submit interactions to Interaction Server (also known as, creating a task in iWD).
Starting with iWD 8.1, Genesys recommends that you use the Integrated Capture Points, which are software processes integrated into Interaction Server that enable tasks to be created, canceled, updated, completed, etc. However, the legacy capture point services that were provided with previous versions of iWD are still available for use with iWD 8.1. For more information about Legacy iWD Capture Point Services, see Appendix B in the intelligent Workload Distribution Deployment Guide.
The Statistics Adapter Service allows performance of custom aggregations on data and sends the resulting statistics to Genesys Stat Server. Statistics then can be viewed in CCPulse+ or any other Stat Server client.
Historical reporting is enabled by a number of ETL jobs that transform and load iWD runtime data into a separate reporting database that is called the iWD Data Mart. The iWD Data Mart essentially is a set of star schemas that contain historical iWD data that is optimized for reporting. The ETL jobs are set up as scheduled services in iWD. Refer to the iWD Data Mart Reference Guide for more information.