When you capture a task from a source system and that task has custom attributes in it, you will need to configure the system properly so that each custom attribute is recognized. Several steps are required to ensure the custom attribute:
Appears on the Global Task List with a user-friendly label and can be used in advanced and custom filters.
Can be properly populated in iWD Data Mart.
Can be used in the Condition, Order, and Segmentation tabs of Views in Genesys Business Processes.
There are several tasks involved in the configuration of custom attributes. These tasks are described in detail in the section, "Configuring Custom Attributes", Chapter 5 in the intelligent Workload Distribution Deployment Guide.
By default, the on-screen labels you will see on the Global Task List's Attributes tab of the Task Details panel for all custom task attributes will be the interaction user data keys. These labels may not be very user-friendly. For example they might include multiple words concatenated, or they might use underscore characters or have odd capitalization. You can edit these in the iWD Manager's Resource File. For the procedure that describes how to edit the iWD Manager's Resource File, see the intelligent Workload Distribution Deployment Guide.