Business Context Management Service

The Business Context Management service is an ESP service called before and after the Genesys Rules Engine is invoked from a routing strategy, to ensure integrity of interaction user data. The Business Context Management Connector Application is created by the iWD Setup Utility. The Business Context Management service needs to be created manually in iWD Manager.

In addition to the options described in Service Details, the following properties are configurable for the Business Context Management Service:

startAutomatically

Indicates whether the service should be started automatically after the configuration deployment.

logLevel

The Service log level. This should be set to Default unless otherwise instructed by Genesys Technical Support. See "Service Log Levels" for a description of each log level. Depending on the setting of this property, additional logging properties might be available. Refer to "Logging Service" for descriptions of these common properties.

CMEApplicationName

The name of the Business Context Management Service application name in Genesys Configuration Server.

configurationServerConnector

Mandatory dependency:

The Configuration Server Connector Service; provides access to Configuration Server.

workerThreads

Performance tuning:

The size of the thread pool.

maxPriority

The maximum priority that can be assigned to a task. The priority is automatically limited to this value if it exceeds it.