Reprioritization of Tasks

At any time, the information that is related to a task can change and affect the task's priority. A simple example of where reprioritization can affect the initial priority that is set is the time that remains before the due date of a task. For example, assume that you have a time-sensitive process that includes tasks that involve dispute resolution. If the disputes are not resolved within a specific number of days (for example, 10 days), the organization might be fined. You can configure a business rule that specifies that if such a task is within two days of its due date, the task should be reprioritized with the highest priority, so that it is immediately assigned to an employee.

iWD can be configured so that each captured task receives a task-reprioritization interval, during which business rules are applied and new values are set for the task. Some tasks might increase in priority, while others might decrease.