The iWD business-logic configuration phase is where iWD business context is introduced. This includes definition of departments and processes. This phase also includes the definition of business rules for use in task processing. After this phase, iWD is fully functional and can start processing tasks.
The iWD business configuration phase requires knowledge of business context for tasks that will be handled by iWD. This includes business processes, service-level agreements, and other factors that influence task-handling logic.
The following topics provide an overview of different business-configuration aspects:
For a detailed business configuration reference, see the main Configuration section of the Help—specifically the Departments and Processes Configuration topic.