Task Monitoring allows you to view a current list of tasks for a number of business contexts:
Solution
Department
Process
Capture Point
All of the available contexts are displayed in the navigation tree. When a context is selected, the corresponding list of tasks is displayed in the Global Task List.
The Global Task List displays a list of tasks for the selected business context.
In addition, custom attributes can be made available in the list of Advanced Filters. See Configuring Custom Attributes.
The following attributes and actions are available in the Global Task List:
Filter |
Refines the Global Task List and displayed columns, based on the selected filter. |
Advanced Filters |
Lets you further narrow down the tasks that are listed in the Global Task List. Up to three additional conditions can be added to a selected filter. All of the task's core and extended attributes are available. To add an advanced filter, select the attribute name from the drop-down list. Advanced filters cannot be saved and are retained only during an iWD Manager session. |
Refresh |
Refreshes the Global Task List. |
Hold, Resume, Cancel, Modify, Export to XML |
Performs the corresponding operation on the selected task. The task is selected if the first column of the task row in the list is checked. To select/deselect all tasks in the list, click the first column in the table header. If no task is checked, but task details are opened for some task, that task is also considered to be selected. For more information on specific operations, see Task Operations. |
Configuration |
Opens the configuration view of the current business context. This action can be restricted by a security policy. |
Click task row |
Displays task details. |
Tooltips |
Displays the whole value in a tooltip when you hover the mouse over the value in any column of the Global Task List. |
Task Details view displays all of the available attributes for the task that is selected in the Global Task List.
Attributes are broken down into three sections:
Top: Core task attributes
Middle: Extended task attributes (displayed only when the task has any extended attribute filled)
Bottom: Custom task attributes. These attributes can be filtered by configuring the attributeFilterInclude and attributeFilterExclude properties of the Interaction Server Connector service. User-friendly on-screen labels for custom attributes can also be configured. See Configuring Custom Attributes.
You can view the offset from the current time for attributes that display a timestamp, such as Task Due D/T, by moving the mouse cursor on top of the attribute. The offset is displayed in a hint.
You can also hover your mouse over an task attribute and view the whole value of the task attribute as a tooltip.
Task History can be viewed by clicking the History tab in Task Details view. It displays all of the task attributes' values and the task history events.
The following attribute and actions are available in the Task History view:
Date/Time |
Represents the date/time when the event occurred. |
Actor |
Shows who triggered the event. This is empty for iWD system-triggered events. |
Event Code |
Represents the type of the event:
|
Event |
A formatted description of the event. |