Interaction Server Connector Service

The Interaction Server Connector service maintains a physical connection to the Genesys Interaction Server. This service uses the Genesys Configuration Server Connector service to retrieve additional configuration data, such as the name of the host and the port of the target Interaction Server.

In addition to the options described in Service Details, the following properties are configurable for the Interaction Server Connector Service:

startAutomatically

Indicates whether the service should be started automatically after the configuration deployment.

logLevel

The Service log level. This should be set to Default unless otherwise instructed by Genesys Technical Support. See "Service Log Levels" for a description of each log level.  Depending on the setting of this property, additional logging properties might be available. Refer to "Logging Service" for descriptions of these common properties.

protocolTimeout

Exception handling: 

The timeout of the Genesys Interaction Server protocol; specifies the number of milliseconds that the connector will wait for Interaction Server to respond to the request.

eventBufferSize

Performance tuning:

The number of Genesys events that can be queued up in memory, until they are processed by the service.

threads

Performance tuning: The size of the thread pool.

attributeFilterInclude

This value of this property is used to determine which interaction attached data keys are used to trigger taskUpdated notifications to a source system, and which interaction attached data keys are shown on the iWD Manager's Attributes tab when the task is selected in the Global Task List. A subset of what is defined by this filter may be negated by the filter specified in the attributeFilterExclude property.

The wildcards that are allowed are the following:
 * (asterisk)—any number of any characters
? (question mark)—any character.

For example:
*Agent*
—Any pair whose name contains "Agent"
?code
—Any pair whose name starts with any character and ends with "code"

atrributeFilterExclude

This value of this property is used to determine which interaction attached data keys are filtered out of the list that will trigger taskUpdated notifications to a source system, and which are shown on the iWD Manager’s Attributes tab, when the task is selected in the Global Task List. Any attached data key matching those listed in the attributeFilterExclude property are filtered out. By default this filter includes the URS-specific attached data keys.

The wildcards that are allowed are the following:
 * (asterisk)—any number of any characters
? (question mark)—any character

For example:
*Agent*
—Any pair whose name contains "Agent"
?code
—Any pair whose name starts with any character and ends with "code"

 Note: It is important to configure this property correctly if you are using any custom task attributes so that they are displayed on the Attributes tab of the Global Task List as expected.

configurationServerConnector

Mandatory dependency: The Configuration Server Connector Service that provides access to Configuration Server.

addpTimeout

Used to configure local and remote timeouts (respectively) for Advanced Disconnect Detection Protocol (ADDP). In Configuration Manager or Genesys Administrator, you should enable ADDP on the connection to Interaction Server on the Connections tab of your iWD Runtime Node application.

addpRemoteTimeout

Used to configure local and remote timeouts (respectively) for ADDP. In Configuration Manager or Genesys Administrator, you should enable ADDP on the connection to Interaction Server on the Connections tab of your iWD Runtime Node application.