System Configuration Objects Overview

iWD system configuration requires some work to be performed in both Genesys Configuration Manager (or Genesys Administrator) and in iWD Manager. (Please refer to the iWD Deployment Guide for an overview of the entire process.) This results in a fully set up iWD system infrastructure that consists of tenants, solutions, and services that enable iWD functionality.

The iWD system-configuration phase requires knowledge of the overall system infrastructure in which iWD is being deployed, such as Java application server and database configuration. This phase should typically be implemented by IT personnel.

The following topics provide an overview of different system-configuration aspects:

For a detailed system-configuration reference, see General Configuration and Solutions and Services.