Tenants

iWD configuration supports multi-tenancy. iWD automatically creates a root tenant that is named System by default. Although it is possible to configure iWD solutions,  services, and business logic directly at the System tenant level, it is recommended that a subtenant be created for that configuration. In iWD terminology, such a subtenant is called a managed tenant. This managed tenant is associated directly with a tenant defined in Genesys Configuration Server. In a single-tenant environment the configured managed tenant must map to Resources in Genesys Configuration Server.