About Genesys
Administrative Permissions
Application Permissions



Business Calendars
Business Context Management Service
Business Logic Configuration
   Business Logic Configuration Overview
   Rules
   Departments and Processes
   Task Classification
   Task Prioritization
   Business Calendars



Capturing Tasks from Multiple  Sources
Change History
Classification Rules
Configuration Overview
Configuration Permissions
Configuration Server Connector Service
Configure Custom Ixn Properties
Configuring Custom Attributes



Data Mart ETL Services
Database Service
Department Details
Departments and Processes
   Departments and Processes
   Deployment View
   Departments and Processes Configuration Section
Deployment
   Solutions and Services Deployment
   Departments and Processes Deployment
Details
Disclaimers



Filters



General Configuration
   General Configuration Overview
   Profile
   Import and Export
   Security Policies
   Managed Tenants
   Lookup Tables
   History
Generic Capture Point Service



Header
History



Import and Export
Interaction Server Connector Service
iWD Features
   Capturing Tasks from Multiple  Sources
   Prioritization of Tasks
   Reprioritization of Tasks
   Task Distribution
   Reporting
   iWD Features Overview
iWD Manager User Interface
iWD Overview
iWD Services
   iWD Services
   Data Mart ETL Services
   Database Service
   Configuration Server Connector Service
   Interaction Server Connector Service
   Logging Service



Log Viewer
Logging Service
Lookup Tables



Managed Tenants
Media Icons
Metrics
Metrics Templates
Modules
Modules and Components (system configuration objects)
Modules and Components Configuration Section



Navigation



Printing this Help File
Prioritization of Tasks
Prioritization Rules
Process Details
Profile
Push to Rules System



Reporting
Reprioritization of Tasks
Rules
Runtime Nodes



Security Policies
Service Details
Services
   Services
   Service Details
   Services View
   Data Mart ETL Services
   Logging Service
   Solutions and Services Configuration Section
   Business Context Management Service
   Configuration Server Connector Service
   Interaction Server Connector Service
   Workforce Management Connector Service
Services View
Solution Details
Solutions
   Solutions
   Solutions & Services
   Solution Details
Solutions and Services
   Solutions and Services Configuration Section
   Solution Details
   Services View
   Service Log Levels
   Solutions and Services Deployment
   Solutions
   Services
   Service Details
Statistics Adapter
System Configuration
   Overview
   Tenants
   Modules & Components
   Solutions
   Services
   Runtime Nodes
   Solutions & Services



Task Distribution
Task Management
   Task Management
   Task Operations
   Task Monitoring
   Filters
Task Monitoring
Task Operations
Task-Management Permissions
Tenants



User Access
User Profile



Workforce Management Connector Service