Configure Interaction Custom Properties supports iWD by adding the necessary columns to tables in the Interaction Server and Interaction Server Event Log databases to support iWD. It also creates new iWD-related Interaction Custom Properties, which are a type of Business Attribute, to Genesys Configuration Server. Finally, it creates some options for the Interaction Server Event Log Database Access Point that are necessary to support iWD.
If any of these updates were not previously done, clicking on the Configure Ixn Custom Properties node will display an on-screen message to the user, informing them of the missing attributes or outdated database versions. At this point the user must click on the Configure Ixn Custom Properties button, which will execute the configuration. A message will be displayed in the Messages pane when the configuration has completed. A restart of Interaction Server is required if any configuration changes were made.