The Departments and Processes configuration section is used to configure iWD business logic. You can use:
Department Details to create new departments, and to view and modify general department attributes and department-level metrics.
Process Details to create new processes, and to view and modify general process attributes and process-level metrics.
Deployment to deploy configuration changes.
User Access to control which security roles can access specific Departments and Processes.
Push to Rules System to push iWD business structure changes to Genesys Configuration Server, to synchronize them for use in the Genesys Rules System.
Note: Starting with iWD 8.1, Business Calendars and Rules are no longer configured in iWD Manager under the Departments & Processes section. Business Calendars and all business rules are created, modified, and deployed through the Genesys Rules Authoring Tool. For more information about Genesys Rules System, see Appendix E in the intelligent Workload Distribution Deployment Guide.