Release Note

Contents

Introduction

This release note applies only to the 8.5 releases of Genesys Knowledge Center Plugin for Administrator that are specified in the Contents (above).

• Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.
• The Release Number table lists the supported operating systems for each release at a high level. For more detailed information, see the Genesys Supported Operating Environment Reference Guide.
• The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.
• The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
• The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which support was discontinued.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your Genesys Customer Care representative if you have any questions.

Supported Operating Systems

This release supports the following operating systems:

• Linux 5 64-bit

• Linux 6 64-bit

• Windows Server 2008 x64 (64-bit)

• Windows Server 2012 x64 (64-bit)

New in This Release

This is a restricted release for this product. For availability of this release, contact your Genesys representative. This section describes new features that were introduced in this release of Genesys Knowledge Center Plugin for Administrator.

• Allows you to configure additional languages for a knowledge base.

• A separate metadata file has been introduced to control access to the Administrator plugin.

• This component must be used with the 8.5.000.20 versions of the other components of Genesys Knowledge Center.

Corrections and Modifications

This release does not include any corrections or modifications.

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Supported Operating Systems

This release supports the following operating systems:

• Linux 5 64-bit

• Linux 6 64-bit

• Windows Server 2008 x64 (64-bit)

• Windows Server 2012 x64 (64-bit)

New in This Release

This is a restricted release for this product. For availability of this release, contact your Genesys representative. This section describes new features that were introduced in this first release of Genesys Knowledge Center Plugin for Administrator.

• Administration, Deployment, and Management

• Simple and easy-to-use user interfaces for creating and customizing knowledge bases

• Role-based access for Administrators

• Supported Platforms

• Java 7

• Supported Browsers

• Firefox

• Chrome

• Internet Explorer

• Safari

Corrections and Modifications

This release does not include any corrections or modifications.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.

There are no known issues or recommendations for this product.

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.

There are no discontinued items for this product.

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Internationalization

Information in this section is included for international customers.

There are no internationalization issues for this product.

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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

• The Genesys Knowledge Center Deployment Guide gives you the information that you need to get started with Genesys Knowledge Center. This document contains product overview information, as well as deployment details.

• The Genesys Knowledge Center User's Guide tells you how to work with the Genesys Knowledge Center CMS and the GKC plugins for Pulse and Workspace Desktop Edition.

Product documentation is provided on the Customer Care website and the Genesys Documentation website.

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