| Release Number | AIX | HP-UX PA | HP-UX IPF | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 8.5.000.20 [04/10/15] – Restricted | X | X | ||||
| 8.5.000.16 [02/23/15] – Restricted | X | X |
This release note applies only to the 8.5 releases of Genesys Knowledge Center CMS that are specified in the Contents (above).
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your Genesys Customer Care representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release supports the following operating systems:
Linux 6 64-bit
Linux 7 64-bit
Windows Server 2008 x64 (64-bit)
Windows Server 2012 x64 (64-bit)
This is a restricted release for this product. For availability of this release, contact your Genesys representative. This section describes new features that were introduced in this release of Genesys Knowledge Center CMS.
Allows you to store data in an external RDBMS system.
Data structure is optimized for international content.
Allows you to export knowledge bases into the default language configured for Knowledge Center Server.
This component must be used with the 8.5.000.20 versions of the other components of Genesys Knowledge Center.
This release includes the following correction and modification:
When downloading an attachment from a document, the original name of the attachment is now returned. Previously, the original name was not returned. (GK-1383)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release supports the following operating systems:
Linux 6 64-bit
Linux 7 64-bit
Windows Server 2008 x64 (64-bit)
Windows Server 2012 x64 (64-bit)
This is a restricted release for this product. For availability of this release, contact your Genesys representative. This section describes new features that were introduced in this first release of Genesys Knowledge Center CMS.
Content Management
Configure knowledge base structure, custom tags, visibility, and other properties
Create content with or without rich media attachments
Predefined approval workflow allows administrators to approve content before publishing
Use the user’s feedback to create and update content
Export the newly created content into Genesys Knowledge Center server
Administration, Deployment, and Management
Role-based access for Administrators and Content Managers
Simple and easy-to-use user interfaces for configuration
Supported Platforms
Java 7
Supported Browsers
Firefox
Chrome
Internet Explorer
Safari
This release does not include any corrections or modifications.
This section provides the latest information on known issues and recommendations associated with this product.
The GKC logging configuration options are absent from the application template after installation. To add these options manually, follow the instructions in the GKC Deployment Guide. (GK-647)
| Found In: 8.5.000.16 | Fixed In: |
The Windows service is not automatically installed during the installation of
the Windows IP. To install the Windows service, start server.bat
with these parameters: server.bat install. (GK-1264)
| Found In: 8.5.000.16 | Fixed In: |
When downloading an attachment from a document, the original name of the attachment is not returned. If you would like the attachment to have its original name, please rename it manually. (GK-1383)
| Found In: 8.5.000.16 | Fixed In: 8.5.000.20 |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
There are no discontinued items for this product.
Information in this section is included for international customers.
There are no internationalization issues for this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
The Genesys Knowledge Center Deployment Guide gives you the information that you need to get started with Genesys Knowledge Center. This document contains product overview information, as well as deployment details.
The Genesys Knowledge Center User's Guide tells you how to work with the Genesys Knowledge Center CMS and the GKC plugins for Pulse and Workspace Desktop Edition.
Product documentation is provided on the Customer Care website and the Genesys Documentation website.