Release Advisory

The following information applies to Genesys 8.5.x software and is important for you to note:

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Genesys customer care representative if you have any questions.

To use SpeechMiner for Genesys Interaction Recording, you must request a recording-only license.

The Genesys Interaction Recording solution supports a one-to-one unique mapping between the AgentID and the Agent hierarchy/name. SpeechMiner does not allow two agents with the same name.

Genesys Interaction Recording access control is not assigned based on agents if trunk side recording is used.

The Genesys Interaction Recording 8.5.0 release does not support:

• Encryption
• Data archival
• Mult-site configuration

The Genesys Interaction Recording 8.5.0 release supports:

• A limited set of metadata:
  • UUID
  • Agent ID (syntax does not support using underscores in the naming convention)
  • AgentDN
  • ANI
  • DNIS
  • Date
  • Time
• G.711 .wav files only
• Internet Explorer 8, 9 and 10 only

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