Defining E-Mail Notification Lists

You can send an e-mail to a list of addresses when a statistic on a contact center object meets or exceeds a given alarm level. For further information, see Sending Alarm Notifications via E-Mail.

To manage the E-Mail Notification Lists:

  1. Log in to Genesys Desktop. For further information, see Accessing the Supervisor Work Area.

  2. From the action bar, select Supervisor > Settings > E-Mail Notification Lists.

  3. In the E-Mail Notification Lists window, use the New, Copy, Edit, Set A Default, and Delete buttons as necessary. A complete description of the E-Mail Notification Lists window is included below.

E-Mail Notification Lists Window

Use the E-Mail Notification Lists window to create, copy, edit, and delete E-Mail Notification Lists. You can then assign the Notification Lists to the appropriate objects. For further information, see Assigning E-Mail Notification Lists to Objects.

Settings and Buttons

E-Mail Notification Lists Section

Name

Name of the E-Mail Notification List.

Description

Brief description of the E-Mail Notification List.

New

Click to display the New E-Mail Notification List window, which enables you to create a new list.

Copy

Click to display the Copy E-Mail Notification List window, which enables you to copy an existing list.

Edit

Click to display the Edit E-Mail Notification List window, which enables you to edit an existing list.

Set As Default

Click to define the list that is used when an object's E-Mail Notification List box is set to Use Default List. For further information, see Assigning E-Mail Notification Lists to Objects.

Delete

Click to delete an existing list.

Window Buttons

Close

Click to close the window.

New/Copy/Edit E-Mail Notification List Window

Use the New/Copy/Edit E-Mail Notification List window to create, copy, or edit an E-Mail Notification List.

Settings and Buttons

General Settings

Name

Enter a name for the E-Mail Notification List.

Description

Enter a brief description of the E-Mail Notification List.

E-Mail Addresses Section

E-Mail Address

Enter an e-mail address in the form address@organization.com.

Add

Click to add the address to the list.

Address List

Displays the addresses that are currently in the E-Mail Notification List.

Delete

Click to delete an existing E-Mail Notification List.

Window Buttons

OK

Click to save your changes and close the window.

Cancel

Click to close the window without saving your changes.