Agent Desktop Overview
Genesys Desktop
Using Basic Genesys Desktop Functions
Using Basic Genesys Desktop Functions Overview
Common Interaction Panes
Keyboard Shortcuts and Keyboard Navigation
Handling E-Mail
Handling Chat Sessions
Handling Instant Message Sessions
Handling Inbound MMS Messages
Handling Phone Calls
Handling Outbound Campaign Calls
Handling Outbound Campaign Calls Overview
Outbound Campaign Calls Interface
Working on Preview Mode Calls
Working on Push Preview Mode Calls
Working on Progressive/Predictive Mode Calls
Editing Custom Fields
Using Chained Records
Handling Callback
Handling Web Callback
Handling Open Media
Handling SMS
Handling Video Sessions
Handling Inbound Surveys
Using Advanced Genesys Desktop Functions
Using Expert Desktop
Using the Common Tools
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