To access the Server Settings window:
Log in to the Genesys Desktop. For further information, see Accessing the Supervisor Work Area.
From the action bar, select Supervisor > Settings > Server Settings.
Define the appropriate settings. For further information, see the next section, Server Settings Window.
Use the Server Settings window to do the following:
(Optional) Define a connection to an e-mail server that will distribute alarm notification e-mails to selected supervisors. For further information, see Sending Alarm Notifications Via E-Mail.
Control whether Agent statistics are included in Supervisor Work Area views.
E-Mail Notification |
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Send e-mail notifications from this Genesys Desktop server |
Select if you want this Genesys Desktop server to send alarm notifications via e-mail. Note: If you have multiple Genesys Desktop servers, select this option on only one server. If you select this option on multiple servers, supervisors will receive duplicate alarm notifications. |
From Address |
Enter the From address that will be included in the e-mail notifications. For example, if you enter TrafficDesk@company.com, the e-mail notifications will appear to be from TrafficDesk@company.com. |
SMTP Server |
Enter the address of the SMTP e-mail server. |
Use SSL |
Select if you want to use an SSL-based connection between this application server and your e-mail server. |
Port |
Enter the port of the SMTP e-mail server. If the Use SSL option is not selected, the default value is 25. If the Use SSL option is selected, the default value is 465. |
Authenticate |
Select if your e-mail server requires a user name and password. |
User |
Enter an e-mail server user (account) with appropriate privileges. |
Password |
Enter the password for the e-mail server user (account). |
Agent Statistics |
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Hide Agent Statistics |
Select if you want to hide all agent-level statistics for all users of this application server. |
Window Buttons |
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OK |
Click to save your changes and close the Server Settings window. |
Cancel |
Click to close the Server Settings window without saving your changes. |