Managing Spam

Use the Mark As Spam action to mark interactions as junk.

You may not be configured to use this feature, so it may not be available on your desktop.

Selected Interactions

To mark selected interactions as spam:

  1. Display the appropriate collection of interactions on the list pane. For further information about navigating within the Supervisor Work Area, see Displaying Object Lists and Objects Overview.

  2. Select the appropriate interactions on the list pane.

  3. Click the list pane Actions button and select Interaction > Mark As Spam.

Note: You can mark these interactions as not junk by selecting Mark Non Spam.