Agent Desktop Overview
Genesys Desktop
Using Basic Genesys Desktop Functions
Using Basic Genesys Desktop Functions Overview
Common Interaction Panes
Keyboard Shortcuts and Keyboard Navigation
Handling E-Mail
Handling E-Mail Overview
E-Mail Forms
Outgoing E-Mail Procedures
Collaborative E-Mail Procedures
Collaborative E-Mail Procedures Overview
Inviting an Agent for E-Mail Collaboration
Following Up After Sending an Invitation
Responding to a Collaborative E-Mail Request
Responding to a Stored Collaboration Request
Handling Chat Sessions
Handling Instant Message Sessions
Handling Inbound MMS Messages
Handling Phone Calls
Handling Outbound Campaign Calls
Handling Callback
Handling Web Callback
Handling Open Media
Handling SMS
Handling Video Sessions
Handling Inbound Surveys
Using Advanced Genesys Desktop Functions
Using Expert Desktop
Using the Common Tools
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