Refresh Permissions

After your administrator has configured permissions for a group of supervisors in the Genesys Configuration Layer (through not in Genesys Supervisor Desktop), you must refresh the permissions for the changes to take effect and to see the modified permissions.

Do either of the following:

Warning: The Refresh Permissions function requires a lot of resources. Be aware that system performance may be affected until the process is complete.

To refresh the permissions after changes have been made, do the following:

  1. Select Supervisor > Settings > Refresh Permissions.

The Refresh Permissions message box is displayed.

  1. Click Yes to refresh permissions.

Click No to wait for the next restart of the Genesys Desktop to refresh permissions.