Monitoring Agents Overview

You can perform the following agent monitoring functions on agents from any Agent Group view:

Available Actions

During a monitoring session, different actions are available that you can perform. If you hover your mouse pointer over the SIP Monitoring Session icon (), located on the right-side of the Quick Dashboard, the Monitoring Tooltip Table is displayed. In the Available Actions column, icons are displayed that enable you to perform actions on the monitoring session. The icons that are displayed depend on the monitoring session type and on the configuration of your system.