Customer views are views of your contact center. To reload the example customer views:
Log in to the Genesys Desktop application. For further information, see Accessing the Supervisor Work Area.
From the action bar, select Supervisor > Settings > Reload Example Customer Views. The Reload Example Customer Views window appears.
Note: View modifications will not affect users until they close and re-open the Supervisor Work Area.
The following section includes detailed information about the Reload Example Customer Views window.
Use the Reload Example Customer Views window to reload the following:
All the example Object Sets
All the example View Templates
All the example statistics
Reload Section |
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Example Object Sets |
Select to reload the example Tenant and Interaction Queue Object Sets. Note: If an example Object Set exists, it will be restored to the original state. (Modifications will be lost). |
Example View Templates |
Select to reload the example View Templates. Note: If an example View Template exists, it will be restored to the original state. (Modifications will be lost). |
Example Statistics |
Select to reload the example statistics. Note: All example statistics will be restored to their original state. (Modifications will be lost.) |
Window Buttons |
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OK |
Click to reload the selected view components and close the window. |
Cancel |
Click to close the window without reloading example view components. |