Defining Server-Level Settings

To access the Server Settings window:

  1. Log in to the Genesys Desktop. For further information, see Accessing the Supervisor Work Area.

  2. From the action bar, select Supervisor > Settings > Server Settings.

  3. Define the appropriate settings. For further information, see the next section, Server Settings Window.

Server Settings Window

Use the Server Settings window to do the following:

Settings and Buttons

E-Mail Notification

Send e-mail notifications from this Genesys Desktop server

Select if you want this Genesys Desktop server to send alarm notifications via e-mail.

Note: If you have multiple Genesys Desktop servers, select this option on only one server. If you select this option on multiple servers, supervisors will receive duplicate alarm notifications.

From Address

Enter the From address that will be included in the e-mail notifications. For example, if you enter TrafficDesk@company.com, the e-mail notifications will appear to be from TrafficDesk@company.com.

SMTP Server

Enter the address of the SMTP e-mail server.

Use SSL

Select if you want to use an SSL-based connection between this application server and your e-mail server.

Port

Enter the port of the SMTP e-mail server.

If the Use SSL option is not selected, the default value is 25. If the Use SSL option is selected, the default value is 465.

Authenticate

Select if your e-mail server requires a user name and password.

User

Enter an e-mail server user (account) with appropriate privileges.

Password

Enter the password for the e-mail server user (account).

Agent Statistics

Hide Agent Statistics

Select if you want to hide all agent-level statistics for all users of this application server.

Window Buttons

OK

Click to save your changes and close the Server Settings window.

Cancel

Click to close the Server Settings window without saving your changes.