Supervisor Work Area views will not be updated immediately after changes are made.
If an update does not occur after you've made a change:
Refresh the view.
If the update still does not occur:
Close and re-open the work area.
If the update still does not occur:
Close and re-open Genesys Desktop in your browser.
If the update still does not occur:
Restart Genesys Desktop Server.
Genesys Desktop does not support synchronous updates; therefore, multiple supervisors updating the same object will either lead to conflicts or to errors. The last update always takes precedence.
Each supervisor receives the updated views only after he or she closes and re-opens a browser with Genesys Desktop, for the following changes:
Assign an Action Template to a supervisor.
Assign a View Profile to a supervisor.
Assign Supervisor Permissions to a supervisor.
Each supervisor receives the updated views only after he or she closes and re-opens the Supervisor Work Area, for the following changes:
Add, modify, or delete a View Profile.
Add, modify, or delete an Object Set.
Add, modify, or delete a View Template.
Add, modify, or delete a statistic.
Note: If the Supervisor Work Area was not opened or closed, then it should be opened again, closed, and re-opened. You can also close and re-open a browser with Genesys Desktop
Each supervisor receives the update views either immediately or after a refresh of the current view, for the following changes:
Modify or delete an Action Template.
If you change the way in which a statistic is calculated, the change will not take effect until Stat Server is stopped and restarted.
Supervisor Work Area views are updated immediately after you make the following changes:
Assign a Threshold Template to an object.
Change a Threshold Template that is in use.
Delete a Threshold Template that is in use.
Modify Object (agents, places, agent groups, and so on) properties.