Supervisor Desktop Overview
Introduction
Basic Tasks
Quick Dashboard Tasks
Agent Management Tasks
    Agent Management Tasks Overview
    Adding New Agents
    Managing Agent Group Membership
    Changing Agent Properties
    Assigning Capacity Rules
    Enabling and Disabling Agents
    Agent Logout Control
    Deleting Agents
    Viewing Media Status Details
    Monitoring Agents
    Managing Skills
       Managing Skills Overview
       Managing Skills at the Organization Level
       Managing Skills of Multiple Agents
       Managing Skills of an Individual Agent
    Managing Login IDs
Interaction Management Tasks
Example Customer Views
Administration Tasks