Supervisor Desktop Overview
Introduction
Basic Tasks
Quick Dashboard Tasks
Agent Management Tasks
Agent Management Tasks Overview
Adding New Agents
Managing Agent Group Membership
Changing Agent Properties
Assigning Capacity Rules
Enabling and Disabling Agents
Agent Logout Control
Deleting Agents
Viewing Media Status Details
Monitoring Agents
Managing Skills
Managing Skills Overview
Managing Skills at the Organization Level
Managing Skills of Multiple Agents
Managing Skills of an Individual Agent
Managing Login IDs
Interaction Management Tasks
Example Customer Views
Administration Tasks
|