Agents and Places
Groups
Tenants
Queues and Routing Points
Agents and Places
Groups
Assigning Quick Dashboards to Users
Customizing the Quick Dashboard
Loading a Quick Dashboard
Manage Quick Dashboard Window
Quick Dashboard Tasks
Quick Dashboard Tasks Overview
Quick Dashboard Overview
Working with Quick Dashboards
Working With Macros
Editing Attached Data
Properties Tab Settings
Adding New Agents
Defining Media Lists
Defining Server-Level Settings
Defining View Templates
Defining Statistics
Properties Tab Settings
Working with Existing Quick Dashboard Templates
Working with Named Filters
Adding New Agents
Defining Threshold Templates
Defining E-Mail Notification Lists
Defining Action Templates
Defining View Profile Templates
Performing Content Analysis on E-Mail
Managing Agent Group Membership
Assigning Thresholds to Objects
Sending Automated Responses to E-Mail
Defining Object Sets
Properties Tab Settings
Adding New Agents
Performing Content Analysis on E-Mail
Sending Automated Responses to E-Mail
Defining Threshold Templates
Assigning Thresholds to Objects
Open Quick Dashboard Template Window
Working With Macros
Deleting Agents
Defining and Testing a Production Configuration
Working with Existing Quick Dashboard Templates
Working with Named Filters
Defining Threshold Templates
Defining E-Mail Notification Lists
Managing Agent Group Membership
Deleting Agents
Managing Agent Group Membership
Open Quick Dashboard Template Window
Working with Existing Quick Dashboard Templates
Working With Macros
Editing Attached Data
Working with Existing Quick Dashboard Templates
View Template Wizard
Defining Threshold Templates
Defining Action Templates
View Profile Template Wizard
Object Set Wizard
Defining Threshold Templates
Defining Action Templates
View Profile Template Wizard
Object Set Wizard
Managing Skills at the Organization Level
Properties Tab Settings
Adding New Agents
Applying Actions
Managing Agent Group Membership
Object Set Wizard
Selecting Objects
Viewing Media Status Details
Customizing the Quick Dashboard
Assigning / Removing an Agent's Login ID
Displaying Object Details
Printing Object Lists and Objects
Assigning Quick Dashboard Templates to Users
Assigning E-Mail Notification Lists to Objects
Assigning View Profile Templates to Supervisors
Assigning Action Templates to Users
Changing Agent Properties
Defining and Testing a Basic Configuration
Assigning Thresholds to Objects
Assigning Capacity Rules
Assigning / Removing an Agent's Login ID
Major Areas and Controls
Example E-Mail Screens
Enabling and Disabling Agents
Quick Dashboard Tasks
Defining Object Sets
Defining View Templates
View Template Wizard
Printing Object Lists and Objects
Applying Actions
Navigation Scenario
Accessing the Supervisor Work Area
Defining Media Lists
Customizing the Quick Dashboard
Defining View Templates
Displaying Object Details
Deleting Agents
Displaying Object Lists and Objects Overview
Managing Skills at the Organization Level
Defining Statistics
Properties Tab Settings
Working with Named Filters
Adding New Agents
Major Areas and Controls
Viewing Aggregate Alarm Levels
Displaying Summary Windows
Applying Actions
Setup Scenarios
Defining and Testing a Basic Configuration
Sorting and Filtering Object Lists
Defining View Profile Templates
Managing Agent Group Membership
Basic Tasks Overview
Object Sets and View Templates
Properties Tab Settings
Adding New Agents
Defining and Testing a Basic Configuration
Navigation Scenario
Viewing Aggregate Alarm Levels
Setup Scenarios
Defining and Testing a Basic Configuration
Deleting Agents
Managing Agent Group Membership
Working with Named Filters
Applying Actions
Managing Skills at the Organization Level
Applying Actions
Sorting and Filtering Object Lists
Displaying Object Lists and Objects Overview
Basic Tasks Overview
Accessing the Supervisor Work Area
Major Areas and Controls
Properties Tab Settings
Adding New Agents
Navigation Controls
Major Areas and Controls
Object Sets and View Templates
Queues and Routing Points
Silently Monitoring Agents