Agent Desktop Overview
Genesys Desktop
Using Basic Genesys Desktop Functions
    Using Basic Genesys Desktop Functions Overview
    Common Interaction Panes
    Keyboard Shortcuts and Keyboard Navigation
    Handling E-Mail
       Handling E-Mail Overview
       E-Mail Forms
       Outgoing E-Mail Procedures
       Collaborative E-Mail Procedures
          Collaborative E-Mail Procedures Overview
          Inviting an Agent for E-Mail Collaboration
          Following Up After Sending an Invitation
          Responding to a Collaborative E-Mail Request
          Responding to a Stored Collaboration Request
    Handling Chat Sessions
    Handling Instant Message Sessions
    Handling Inbound MMS Messages
    Handling Phone Calls
    Handling Outbound Campaign Calls
    Handling Callback
    Handling Web Callback
    Handling Open Media
    Handling SMS
    Handling Video Sessions
    Handling Inbound Surveys
Using Advanced Genesys Desktop Functions
Using Expert Desktop
Using the Common Tools