Agent Desktop Overview
Genesys Desktop
Using Basic Genesys Desktop Functions
Using Basic Genesys Desktop Functions Overview
Common Interaction Panes
Keyboard Shortcuts and Keyboard Navigation
Handling E-Mail
Handling Chat Sessions
Handling Instant Message Sessions
Handling Inbound MMS Messages
Handling Phone Calls
Handling Phone Calls Overview
Answering a Preview Mode Call
Phone Call Forms
Phone Call Form Interface Overview
Incoming Phone Call Form
Outgoing Phone Call Form
Handling Outbound Campaign Calls
Handling Callback
Handling Web Callback
Handling Open Media
Handling SMS
Handling Video Sessions
Handling Inbound Surveys
Using Advanced Genesys Desktop Functions
Using Expert Desktop
Using the Common Tools
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