Statistic Wizard

The Statistic Wizard is launched from the View Template Wizard or the Statistics window.

Note: Statistic additions and deletions do not affect users until they close and open the Supervisor Work Area.

Statistic Type Screen

Use the Statistic Type screen to select the base statistic type for a new user statistic.

Settings and Buttons

Settings

Statistic Type Table

Select the appropriate statistic type.

Window Buttons

Next

Click to go to the next screen of the Statistic Wizard.

Cancel

Click to close the Statistic Wizard without saving your changes.

Settings Screen

Use the Settings screen to define or modify the lower-level properties of a given user statistic.

Settings and Buttons

Settings

Statistic Category

General category of the statistic.

Statistic Type

Base statistic type.

Full Name

Enter a name that fully and uniquely identifies the statistic.

Short Name

Enter the name that will be displayed in Supervisor Work Area views.

Time Profile

Select an appropriate Time Profile. The Time Profile property includes two different selections:

  • Time Profile Type—Growing, Selection, Since Login, or Sliding.

  • Time Profile—Time Profile (Selections are drawn from the TimeProfiles section of the Stat Server application object in the Genesys Configuration Layer).

Filter

Select an appropriate Filter. The Filter property defines a restrictive condition on actions that are used in computing the statistic.

Media List

Select a Media List, to define the media types that will be considered when this statistic is calculated. For further information, see Defining Media Lists.

Time Range

Select an appropriate Time Range. The Time Range property defines a range of time for collecting data for statistics that belong to the following statistical categories:

  • TotalNumberInTimeRange

  • TotalNumberInTimeRangePercentage

  • CurrentNumberInTimeRange

  • CurrentNumberInTimeRangePercentage

  • ServiceFactor1

Notification Mode

Specify when Stat Server should send updated values. The possible values are:

  • ChangesBasedNotification

  • TimeBasedNotification

  • NoNotification

  • ResetBasedNotification

  • ChangesBasedNotification—Stat Server immediately notifies the application about changes.

Note: The actual calculation for insensitivity depends on the release of Stat Server that you are using.

  • TimeBasedNotification—Stat Server recalculates the statistic at the interval specified in the Notification Frequency box. Stat Server sends a new value to the application only when the absolute difference from the last reported value exceeds the insensitivity parameter.

  • NoNotification—Stat Server turns off automatic notification for the statistic.

  • ResetBasedNotification—Stat Server notifies the application immediately before a statistic is reset to 0 (zero).

This Notification Mode applies only to statistics that belong to historical statistical categories with growing time profiles. These time profiles have specified reset times that coincide with automatic notification times when the ResetBasedNotification mode is used. For further information, refer to the Framework 7.6 Stat Server User's Guide.

Notification Frequency

Define how often, in seconds, Stat Server should recalculate the statistic and notify the application if the statistic changes by more than the valued specified in the Insensitivity % box. This property is used only when the TimeBasedNotification mode is selected for the statistic.

 

Select Use system default to reset the notification frequency to the default (initial) value.

Insensitivity %

Define the condition for receiving an update of a statistic value, for an object that is monitored in the view.

The insensitivity % value can begin at 0 (zero). The advantage of increasing the value is that it usually decreases network traffic. The disadvantage is that it also reduces reporting accuracy, because values are not updated as frequently.

  • For statistics that return whole numbers (for example, CurrentNumberWaitingCalls and CurrentMaxWaitingTime), Stat Server treats insensitivity as an absolute change in value.

  • For statistics that return a percentage value, Stat Server treats insensitivity as an absolute change in percentage.

Stat Server reports the recalculated value only if the absolute value of the difference between the previous value and the recalculated value is at least equal to the number in the Insensitivity % box.

Note: The actual calculation for insensitivity depends on the release of Stat Server you are using. For more information, refer to the Framework 7.6 Stat Server User's Guide .

Window Buttons

Back

Click to go back to the previous screen in the Statistic Wizard.

Finish

Click to save your changes and close the Statistic Wizard.

Note: Statistic additions, modifications, and deletions will not affect users who are already logged in. These users will receive the updated views when they log off and log back in at a later time. In addition, most statistic modifications will not take effect until Stat Server is stopped and restarted.

Cancel

Click to close the Statistic Wizard without saving your changes.