Supervisor Desktop Overview
Introduction
Basic Tasks
Quick Dashboard Tasks
Agent Management Tasks
Interaction Management Tasks
Example Customer Views
Administration Tasks
Administration Tasks Overview
Defining Server-Level Settings
Basic View Administration Tasks
Basic View Administration Tasks Overview
Object Sets and View Templates
Defining and Testing a Basic Configuration
Defining and Testing a Production Configuration
Defining View Profile Templates
Defining Object Sets
Defining View Templates
Defining Statistics
Using View Configuration Wizards
Assigning View Profile Templates to Supervisors
Thresholds
Actions
Alarm Notification Via E-Mail
Defining Media Lists
Quick Dashboards
Maintaining Synchronization
|