Supervisor Desktop Overview
Introduction
Basic Tasks
Quick Dashboard Tasks
Agent Management Tasks
Interaction Management Tasks
    Interaction Management Tasks Overview
    Interaction Management Tasks
    Filtering Interaction Lists
       Filtering Interaction Lists Overview
       Defining and Applying a New Filter
       Modifying the Currently Applied Filter
       Working with Named Filters
       Choosing Filter Window Criteria
       Canceling Filtering of a List
    Moving Interactions
    Setting the Priority of Interactions
    Using Macros
    Editing Properties
    Managing Spam
    Terminating Interactions
    Locking and Unlocking Interactions
    E-Mail Management Tasks
    Example Open Media Screens
Example Customer Views
Administration Tasks