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Background Color
Basic Configuration
    Testing
Basic Criteria
   Finding Objects
   Choosing Filter Window Criteria
   Sorting and Filtering Object Lists
Basic Tasks
   Overview
   Basic Tasks Overview
Basic Tasks Overview
Basic View Administration Tasks
   Basic View Administration Tasks Overview
   Administration Tasks Overview
Basic View Administration Tasks Overview
Before
Bill
   Sending Alarm Notifications Via E-Mail
   Assigning / Removing an Agent's Login ID
   Managing Agent Group Membership
   Moving Interactions
Body
Browse
Buttons
   Defining Media Lists
   Open Quick Dashboard Template Window
   Defining Server-Level Settings
   Working With Macros
   Defining View Templates
   Reloading the Example Customer Views
   Finding Objects
   Assigning E-Mail Notification Lists to Objects
   Editing Attached Data
   Managing Skills at the Organization Level
   Choosing Filter Window Criteria
   Defining Statistics
   Statistic Wizard
   Properties Tab Settings
   Working with Named Filters
   Adding New Agents
   View Template Wizard
   Defining Threshold Templates
   Defining E-Mail Notification Lists
   Defining Action Templates
   Defining View Profile Templates
   View Profile Template Wizard
   Managing Agent Group Membership
   Loading a Quick Dashboard
   Object Set Wizard
   Assigning Thresholds to Objects
   Assigning Capacity Rules
   Moving Interactions
   Defining Object Sets



Calls
   Sending Alarm Notifications Via E-Mail
   Queues and Routing Points
    during
    level
    Over-Target Thresholds
Cancel
   Managing Skills of Multiple Agents
   Properties Tab Settings
   Working with Named Filters
   Adding New Agents
   View Template Wizard
   Silently Monitoring Agents
   View Profile Template Wizard
   Managing Agent Group Membership
    Clicking
       View Template Wizard
       View Profile Template Wizard
    Silent Monitoring Request
    Skill/Level
Cancel Monitoring Request
Cancel Silent Monitoring Request
Cancel Silent Monitoring Session
Capacity Rule
   Tasks
   Properties Tab Settings
   Adding New Agents
   Applying Actions
   Assigning Capacity Rules
    Agents
    Assign
       Tasks
       Applying Actions
       Assigning Capacity Rules
    possess
    Select
       Properties Tab Settings
       Adding New Agents
    Set
    Specify
Causes
   Navigation Scenario
   Quick Dashboard Tasks
    Status Summary window
    Supervisor Work Area
Center Area
   Managing Skills at the Organization Level
   Properties Tab Settings
   Adding New Agents
   Managing Agent Group Membership
Change
   Open Quick Dashboard Template Window
   Customizing the Quick Dashboard
   Defining and Testing a Production Configuration
   Changing Agent Properties Overview
   Working with Existing Quick Dashboard Templates
   View Template Wizard
   Working with Large Lists
   Changing Agent Properties
   Agent Management Tasks Overview
   View Profile Template Wizard
   Managing Agent Group Membership
    Agent Group
    Agent Properties
       Changing Agent Properties Overview
       Changing Agent Properties
       Agent Management Tasks Overview
    Name
    Number
    Quick Dashboard Template
    Slice Size
    Threshold Template
    View Profile Template
    View Template
Change Slice Size button
Change Slice Size Buttonenables
Change Slice Size window
ChangesBasedNotification
    Selecting
Changing Agent Properties
Chat
   Silently Monitoring Agents
   Chat Monitoring
Chat Monitoring
Chat Monitoring Settings
Chat Status
   Agents and Places
   Groups
   Tenants
Chat Supervisor
   Agents and Places
   Groups
Chat View Templates
   Agents and Places
   Groups
   Tenants
Chat_Current_Handled
Chat_Current_Waiting
Chat_Total_Abandoned
Chat_Total_Answered
Chat_Total_Entered
Chat_Total_Inbound_Handled
Chat_Total_Transfers
Chats In Processing
   Agents and Places
   Groups
Check Box
Choosing
   Locking and Unlocking Interactions
   Choosing Filter Window Criteria
   Modifying the Currently Applied Filter
   Setup Scenarios
   Defining and Testing a Basic Configuration
   Selecting Objects
    Actions
    Add List To Quick Dashboard
    Filter Window Criteria
    Save
    Select
    Selected
       Setup Scenarios
       Defining and Testing a Basic Configuration
Clear
    User Name
Clear All
Clicking
   Viewing Media Status Details
   Navigation Scenario
   Working With Macros
   Assigning / Removing an Agent's Login ID
   Assigning Quick Dashboard Templates to Users
   Quick Dashboard Tasks
   Choosing Filter Window Criteria
   View Template Wizard
   Assigning View Profile Templates to Supervisors
   Assigning Action Templates to Users
   Changing Agent Properties
   Setup Scenarios
   View Profile Template Wizard
   Assigning Thresholds to Objects
   Assigning Capacity Rules
    Agent Groups
    Cancel
       View Template Wizard
       View Profile Template Wizard
    General Sales
    Home icon
       Navigation Scenario
       Quick Dashboard Tasks
       Setup Scenarios
    Inbound
    List
       Viewing Media Status Details
       Assigning / Removing an Agent's Login ID
       Assigning Quick Dashboard Templates to Users
       Assigning View Profile Templates to Supervisors
       Assigning Action Templates to Users
       Changing Agent Properties
       Assigning Thresholds to Objects
       Assigning Capacity Rules
    Quick Dashboard
    Up One Level button
Close
   Defining Media Lists
   Defining Server-Level Settings
   Working With Macros
   Defining View Templates
   Defining and Applying a New Filter
   Editing Attached Data
   Choosing Filter Window Criteria
   Defining Statistics
   Statistic Wizard
   Working with Named Filters
   Adding New Agents
   View Template Wizard
   Major Areas and Controls
   Defining Threshold Templates
   Modifying the Currently Applied Filter
   Defining Action Templates
   Defining View Profile Templates
   View Profile Template Wizard
   Object Set Wizard
   Assigning Capacity Rules
   Defining Object Sets
    Action Template Wizard
    Action Templates window
    Assign Capacity Rule window
    Copy Filter window
    Edit Attached Data window
    Edit Thresholds window
    Filter List window
    Filter window
       Defining and Applying a New Filter
       Choosing Filter Window Criteria
       Modifying the Currently Applied Filter
    Macro List window
    Media Lists window
    New Agent window
    Object Set Wizard
    Object Sets window
    Rename Filter window
    Save Filter window
    Server Settings window
    Statistic Wizard
    Statistics window
    Supervisor Work Area
    Threshold Template Wizard
    Thresholds Templates window
    View Profile Template Wizard
    View Profile Templates window
    View Template Wizard
    View Templates window
Close Button
Coached On Request
   Agents and Places
   Groups
Coached Via Intrusion
   Agents and Places
   Groups
Coaching
   Agents and Places
   Groups
   Silently Monitoring Agents
    Agent
    Reqs
       Agents and Places
       Groups
Collection
    Locking
Color Palette
Colors
    Use
Colors Area
Colors Screen
Column Width
Common Actions
Company’s
Condition Set Description
Condition Set Name
Condition Table
Conditions Area
Conf Initiated
   Agents and Places
   Groups
Conf Joined
   Agents and Places
   Groups
Conferenced
   Agents and Places
   Groups
Conferenced Via Intrusion
   Agents and Places
   Groups
configure permissions
Consult
   Agents and Places
   Groups
Consult Calls
Consumer Sales Threshold Template
    Agents
Contain
   Quick Dashboard Tasks
   Working with Large Lists
   Object Set Wizard
    100 e-mails
    Alarms Icon
    Queues
Content Analysis
    Performing
Content Analysis Queue
   Applying Actions
   Performing Content Analysis on E-Mail
    e-mail
       Applying Actions
       Performing Content Analysis on E-Mail
    e-mails
ContentAnalysis
Controls
Copies
   Working with Existing Quick Dashboard Templates
   Working with Named Filters
   Defining Threshold Templates
   Defining E-Mail Notification Lists
    Filter
    Quick Dashboard Template
Copy Filter window
    close
Corner
   Customizing the Quick Dashboard
   Changing Agent Properties
    Supervisor Work Area
       Customizing the Quick Dashboard
       Changing Agent Properties
Corporate Sales Threshold Template
Create Threshold Templates
Creating
   Defining and Testing a Production Configuration
   Defining and Testing a Basic Configuration
   Object Set Wizard
   Object Sets and View Templates
    Object Set
       Defining and Testing a Basic Configuration
       Object Set Wizard
       Object Sets and View Templates
    Object Sets
Criteria Area
Critical
   Sending Alarm Notifications Via E-Mail
   Defining and Testing a Production Configuration
   Quick Dashboard Tasks
   Statistic-Level Alarms
   Viewing Aggregate Alarm Levels
   Defining Threshold Templates
   Displaying Summary Windows
   Defining Action Templates
    level
    Minor
    Number
       Quick Dashboard Tasks
       Statistic-Level Alarms
       Viewing Aggregate Alarm Levels
Critical, Major
   Quick Dashboard Tasks
   Statistic-Level Alarms
   Viewing Aggregate Alarm Levels
Current Agent Groups Area
   Properties Tab Settings
   Adding New Agents
Current Agent Groups list
   Properties Tab Settings
   Adding New Agents
    modify
       Properties Tab Settings
       Adding New Agents
Current Agent Groups Table
   Properties Tab Settings
   Adding New Agents
    Agent Groups
       Properties Tab Settings
       Adding New Agents
Current Agents Area
Current Agents Table
    Agents
Current Chats Handled
Current Chats Waiting
Current Interactions
Current Interactions Waiting
Current Level
Current Skill Level
Current Slice
   Managing Spam
   Terminating Interactions
   Locking and Unlocking Interactions
Current_In_Processing
Current_In_Processing_In_Queue
Current_In_Queue
Current_Waiting_Processing
Current_Waiting_Processing_In_Queue
CurrentAgentState
CurrentGroupState
CurrentInteractionInProcessing
   Agents and Places
   Groups
Currently Applied Filter
    Modifying
CurrentMaxWaitingTime
CurrentNumberInTimeRange
CurrentNumberInTimeRangePercentage
CurrentNumberWaitingCalls
CurrMaxCallWaitingTime
CurrNumberACWStatuses
CurrNumberConsultStatuses
CurrNumberDialingStatuses
CurrNumberInboundStatuses
CurrNumberInternalStatuses
CurrNumberNotReadyStatuses
CurrNumberOutboundStatuses
CurrNumberRingingStatuses
CurrNumberWaitingCalls
CurrNumberWaitStatuses
Custom
   Quick Dashboard Tasks
   Loading a Quick Dashboard
Custom Hierarchy
    Use
Custom Hierarchy Screen
Customer Segments
Customer Views
    deleting
Customer-defined
Customizing
    Entry Names
    Home Icon
    Quick Dashboard


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