Agent Desktop Overview
Genesys Desktop
Using Basic Genesys Desktop Functions
Using Advanced Genesys Desktop Functions
Using Expert Desktop
Using the Common Tools
    Using the Common Tools Overview
    Transferring Interactions
    Using Conference
    Using Spelling Checker
    Auto Suggest Responses
    Using Notepad
    Attached Data
    Disposition Code
    Using Contact History
       Using Contact History Overview
       Actions on Stored Contact Interactions
       Using Contact Tab
       Adding Contacts
       Editing Contacts
       Finding Contact History
       Key to Contact History Icons
       Maintaining Contact History
       Merging Contact History
       Previewing Print Items
    Using Standard Responses
    Handling Co-browser Sessions
    Viewing Statistics
    Using Settings
    Using Desktop Functionality
    Using Attachments
    Rescheduling Records