Defining Media Lists

A Media List defines the media types that are considered when calculating a statistic. For example, one Media List could include the chat and e-mail media types, and another could include only the e-mail media type.

To display the Media Lists window:

  1. Log in to the Genesys Desktop. For further information, see Accessing the Supervisor Work Area.

  2. Display the Media List window by selecting Supervisor > Settings > Media Lists from the action bar. The next section includes detailed information about the Media Lists window.

Media Lists Window

Use the Media Lists window to define the Media Lists that can be used when defining multimedia statistics.

Settings and Buttons

Media Lists Section

Media Lists table

Displays all the Media Lists that have been defined.

Name

Name of the Media List.

Media

Media types included in the Media List—for example, chat, e-mail, and so on.

New

Click to display the New Media List window, which enables you to define a new Media List. The New Media List window is described in detail below.

Edit

Click to display the Edit Media List window, which enables you to edit an existing Media List. The Edit Media List window is described in detail below.

Delete

Click to delete an existing Media List.

Window Buttons

Close

Click to close the Media Lists window.

New/Edit Media List Window

Use the New/Edit Media List window to define the properties of a new or existing Media List.

Settings and Buttons

General

Name

Enter a name for the Media List.

Description

Enter a brief description for this Media List.

Media Types Table

Select the appropriate media types.

Window Buttons

OK

Click to save any changes and close the Media List window.

Cancel

Click to close the Media List window without saving any changes.