To become familiar with Genesys Desktop's basic functions, select from the following topics:
Common Interaction Panes
Keyboard Shortcuts
Handling E-Mail Overview
Handling Chat Sessions Overview
Handling Instant Message Sessions Overview
Handling Inbound MMS Messages (Note: MMS messages appear in the Contact History)
Handling Phone Calls Overview
Handling Outbound Campaign Calls Overview
Handling Callback Overview
Handling Web Callback
Handling Open Media Overview
Handling SMS
Handling Video Sessions Overview
Handling Inbound Surveys (Note: Surveys appear in the Contact History)