Selecting Objects

Use the actions Select All, Deselect All, and Invert Selection actions to quickly select an appropriate subset of objects on the list pane. After you select the subset of objects, you can perform one or more actions on it. For a description of the available actions, see Applying Actions.

Select All

To select all the objects in a list, you can perform one of two actions:

Deselect All

To deselect all the objects in a list,  you can perform one of two actions:

Invert Selection

To invert the current selection set, click the list pane Actions button and select Select > Invert Selection. For example, if one object is selected in a list, this action will cause the selected object to be deselected, and the remaining objects to be selected.

For further information, see Major Areas and Controls and Working with Large Lists.

Table View Selection Scheme

The table view is used throughout Genesys Supervisor Desktop to enable you to see, in a filtered list, all of your agents, places, groups, and so on, with related properties and statistics. Use table views to make selections and perform actions on those selections. For example, you can select agents from a list and assign them to a group.

Table views contain the following features to aid in the display, organization, and selection of objects from a list:

Note: If more than one row is selected, selection is indicated only by a highlight color.

Note: In the following dialog boxes, you can use Click, Ctrl+click, and Shift-click to select items. Clicking a selected item deselects it.