Creating a New Outgoing E-Mail Message
Using Spelling Checker
Editing Contacts
Outgoing E-Mail Form
Attached data
Adding Contacts
Editing Contacts
Desktop Terminology
Using Desktop Functionality
Handling VCB Dial Mode Calls
Handling Phone Calls Overview
Finding Contact History
Maintaining Contact History
Merging Contact History
Editing Contacts
Adding Contacts
Merging Contact History
Desktop Terminology
Genesys Desktop Interface and Controls
Answering Customer Direct Calls
Handling VCB Dial Mode Calls
Working on Progressive/Predictive Mode Calls
Handling VCB Preview Mode Calls
Handling Phone Calls Overview
Incoming Phone Call Form
Expert Desktop Secondary Controls
Confirming Call Status
Voice CallBack Interface
Making a New Phone Call
Using Conference
Working on Preview Mode Calls
Answering Preview Mode Calls
Expert Desktop Interface and Controls
Incoming Phone Call Form
Genesys Desktop Interface and Controls
Expert Desktop Interface and Controls
Desktop Terminology
Genesys Desktop Interface and Controls
Handling E-Mail Overview
Incoming E-Mail Form
Replying to a Message
Opening a Message Saved as a Draft
By Agent Tab
Genesys Desktop Interface and Controls
Draft E-Mail Management Overview
By Agent Tab
Using Common Tools Overview
Using Desktop Functionality
Expert Desktop Interface and Controls
Genesys Desktop Interface and Controls
Incoming Phone Call Form
Outgoing Phone Call Form
Outbound Campaign Calls Interface
CallBack Interface
Incoming Phone Call Form
Outgoing Phone Call Form
Outbound Campaign Calls Interface
CallBack Interface
All Tab
Following Up After Sending an Invitation
Using Common Tools Overview
Outgoing Phone Call Form
Responding to a Collaborative E-Mail Request
Creating a New Outgoing E-Mail Message
Auto Suggest Responses
Opening a Message Saved as a Draft
Maintaining Contact History
Expert Desktop Interface and Controls
Incoming Phone Call Form
Transferring Interactions Overview
Saving an E-Mail Message for Future Handling
Expert Desktop Secondary Controls
Actions on Stored Contact E-Mails
Desktop Terminology
Using Desktop Functionality
Using Spelling Checker
Standard Responses Library
Genesys Desktop Interface and Controls
E-Mail Form Interface Overview
Using Transfer for E-Mail Drafts
Adding Contacts
Outgoing E-Mail Procedures Overview
Draft E-Mail Management Overview
Merging Contact History
Responding to a Stored Collaboration Request
Handling E-Mail Overview
Editing Contacts
Handling a Chat Session
Outgoing E-Mail Form
Attached data
Incoming E-Mail Form
By Agent Tab
Inviting an Agent for E-Mail Collaboration
Using Transfer for Outgoing E-Mail and Chat
Using Transfer for Incoming E-Mail
Using Attachments
Replying to a Message
Using Contact History Overview
Chat Window Interface
All Tab
Outgoing E-Mail Procedures Overview
Creating a New Outgoing E-Mail Message
Handling E-Mail Overview
Inviting an Agent for E-Mail Collaboration
Using Transfer for Incoming E-Mail
Responding to a Collaborative E-Mail Request
Creating a New Outgoing E-Mail Message
Opening a Message Saved as a Draft
Actions on Stored Contact E-Mails
Standard Responses Library
Using Transfer for E-Mail Drafts
Responding to a Stored Collaboration Request
Handling E-Mail Overview
Outgoing E-Mail Form
Using Transfer for Outgoing E-Mail and Chat
Using Transfer for Incoming E-Mail
Using Attachments
Opening a Message Saved as a Draft
By Agent Tab
Opening a Message Saved as a Draft
Actions on Stored Contact E-Mails
Using Transfer for E-Mail Drafts
Actions on Stored Contact E-Mails
Handling E-Mail Overview
Saving an E-Mail Message for Future Handling
Using Transfer for E-Mail Drafts
Outgoing E-Mail Form
Outgoing E-Mail Form
Incoming E-Mail Form
All Tab
Handling E-Mail Overview
By Agent Tab
Creating a New Outgoing E-Mail Message
Editing Contact Information
Actions on Stored Contact E-Mails
Voice CallBack Interface
Outbound Campaign Calls Interface
Editing Contacts
Attached data
All Tab
Desktop Terminology
Standard Responses Library
Handling VCB Preview Mode Calls
Handling a Chat Session
Chat Window Interface
Adding Contacts
Handling a Chat Session
Desktop Terminology
Voice CallBack Interface
Expert Desktop Secondary Controls
Making a New Phone Call
The Expert
Overview Agent
Outgoing Phone Call Form
Creating a New Outgoing E-Mail Message
Expert Desktop Interface and Controls
Genesys Desktop Interface and Controls
Handling E-Mail Overview
Finding Contact History
Maintaining Contact History
Merging Contact History
Editing Contacts