The following controls enable you to navigate to different categories of contact center objects:
For more information about where these controls are located, see Major Areas and Controls.
Use the drop-down list to select the contact center objects that you want to manage.
When you first open the Supervisor Work Area, the drop-down list typically includes the following selections:
Tenants
Tenant
All Alarms
All Agents
Agent Groups*
Skills
All Places
Place Groups*
Switches
Queue Groups*
Routing Point Groups*
Interactions*
For example, to navigate to the list of Agents in a specific Agent Group, first select Agent Groups.
* Your administrator controls the presence of these selections. If you are an administrator, refer to Object Sets and View Templates for further information.
Use the list pane and the list pane Actions button to view lower-level objects contained within top-level objects.
To view lower-level objects, do one of the following:
Double-click an entry to see the list of objects that it contains. For example, to view the Agents in a given Agent Group, double-click that Agent Group entry.
Select an entry on the list pane, and then select Selected > Open from the list pane Actions button.
Use the Up One Level button to move up one level in the hierarchy.
For example, to see the set of Agent Groups to which an Agent Group belongs, click the Up One Level button.