Supervisor Desktop Overview
Introduction
Basic Tasks
Quick Dashboard Tasks
Agent Management Tasks
Interaction Management Tasks
Example Customer Views
Administration Tasks
Administration Tasks Overview
Defining Server-Level Settings
Basic View Administration Tasks
Basic View Administration Tasks Overview
Object Sets and View Templates
Defining and Testing a Basic Configuration
Defining and Testing a Production Configuration
Defining View Profile Templates
Defining Object Sets
Defining View Templates
Defining Statistics
Using View Configuration Wizards
Using View Configuration Wizards Overview
View Profile Template Wizard
Object Set Wizard
View Template Wizard
Statistic Wizard
Assigning View Profile Templates to Supervisors
Thresholds
Actions
Alarm Notification Via E-Mail
Defining Media Lists
Quick Dashboards
Maintaining Synchronization
|