Small Message Service (SMS) text messaging is a widely used method for mobile phone subscribers to send and receive text messages on their phones.
SMS messages arrive when a mobile client sends an SMS message to a phone number in a Call Center.
Genesys SMS Server supports two operational modes:
You can conduct multiple SMS sessions and interactions.
During an SMS session, if a new SMS icon is displayed in the Batch Navigation pane, click it to start a new SMS session. You can then switch between multiple interactions by clicking on the corresponding SMS icon in the Batch Navigation pane.
Additional sub-topics: