All Tab

This functionality is available only to agents who are also configured as supervisors.

To display a draft view of all draft e-mails:

  1. Click the Supervisors icon.

  2. Select Draft E-mail Management.

  3. Click the All tab.

On the All tab, draft e-mails are displayed in a sortable list. You can sort them by the following column headings: To, Subject, Owner ID, and Time in Draft.

To view information about a particular draft e-mail:

  1. Click the draft e-mail in the list. Details of the e-mail are displayed at the bottom of the tab, replacing the draft e-mail statistics.

  2. Click the following read-only tabs to examine the details of the e-mail:

The All tab contains the following columns:

To

This column shows the address of the contact.

Subject

This column shows the subject of the draft e-mail.

Owner ID

This column shows the login name of the agent who saved the draft e-mail.

Time in draft

This column shows the amount of time that the draft has been in the agent's folder.

Total E-mail Drafts

This section shows cumulative statistics for all the drafts in the list, in terms of number, time, and over-threshold status.

Action Keys

The following table describes the functions that are available on the All tab:

Key

Functions

Refresh

Updates the list.

Get Draft

Opens the selected e-mail draft in a new Outgoing E-Mail form.

Close

Closes the Draft E-Mail Management pane.

Actions

Opens a Print Preview window.

Hide Transcript

Returns you to the Statistics pane. This function is available only when a draft e-mail is selected.