Expert Desktop Interface and Controls
Using Expert Desktop Overview
Desktop Terminology
Genesys Desktop Interface and Controls
Expert Desktop Interface and Controls
Genesys Desktop Interface and Controls
Incoming Phone Call Form
Using Transfer for Outgoing E-Mail and Chat
Following Up After Sending an Invitation
Transferring Interactions Overview
Using Transfer for E-Mail Drafts
Handling a Chat Session
Rerouting a Call
Using Transfer for Outgoing E-Mail and Chat
Using Transfer for Incoming E-Mail
Using Transfer for Incoming and Outgoing Phone Calls
Video Session Window Interface
Rerouting a Call
Using Transfer for Incoming and Outgoing Phone Calls
Outgoing Phone Call Form
Incoming Phone Call Form
Expert Desktop Secondary Controls
Using Transfer for Incoming and Outgoing Phone Calls
Outgoing Phone Call Form
Incoming Phone Call Form
Expert Desktop Secondary Controls
Incoming E-Mail Form
Outgoing Phone Call Form
Incoming Phone Call Form
Expert Desktop Secondary Controls
Incoming E-Mail Form
Outgoing Phone Call Form
Incoming Phone Call Form
Expert Desktop Secondary Controls
Expert Desktop Secondary Controls
Making a New Phone Call
Using Reschedule
Editing Contact Information
Phone Call Form Interface Overview
Handling Phone Calls Overview
Editing Contact Information
Actions on Stored Contact E-Mails
Standard Responses Library
Outbound Campaign Calls Interface
Handling E-Mail Overview
Replying to a Message
Chat Window Interface
Actions on Stored Contact E-Mails
Handling E-Mail Overview
Phone Call Form Interface Overview
Handling Phone Calls Overview
Making a New Phone Call
Genesys Desktop Overview
Using Transfer for E-Mail Drafts
Using Transfer for Outgoing E-Mail and Chat
Using Transfer for Incoming E-Mail
Using Transfer for Incoming and Outgoing Phone Calls
Adding Contacts
Editing Contacts
Voice CallBack Interface
Handling Voice CallBack Overview
Handling a Video Session
Video Session Window Interface
Handling Video Sessions Overview
Handling a Video Session
Video Session Window Interface
Using Transfer for E-Mail Drafts
Outgoing E-Mail Form
All Tab
Following Up After Sending an Invitation
Responding to a Stored Collaboration Request
Handling a Chat Session
By Agent Tab
Outgoing Phone Call Form
Expert Desktop Secondary Controls
Incoming E-Mail Form
Outgoing Phone Call Form
Expert Desktop Secondary Controls
Incoming E-Mail Form
Handling VCB Dial Mode Calls
Using Common Tools Overview
Handling VCB Preview Mode Calls
Using Reschedule
Voice CallBack Interface
Handling Voice CallBack Overview
Using Reschedule
Voice CallBack Interface
Genesys Desktop Interface and Controls
Handling Outbound Campaign Calls Overview
Handling Web Callback Preview Mode Calls
Web Callback Window Interface
Handling Web Callback Overview
Handling a Video Session
Using Push Video
Phone Call Form Interface Overview
Handling Phone Calls Overview
Incoming Phone Call Form
Desktop Terminology
Using Contact History Overview
Following Up After Sending an Invitation
Responding to a Collaborative E-Mail Request
Desktop Terminology
Responding to a Stored Collaboration Request
Handling an Open Media Interaction
Handling a Chat Session
Incoming E-Mail Form
Replying to a Message