Agent Desktop Overview
Genesys Desktop
Using Basic Genesys Desktop Functions
Using Advanced Genesys Desktop Functions
Using Expert Desktop
    Using Expert Desktop Overview
    The Expert
    Expert Desktop Interface and Controls
    Expert Desktop Secondary Controls
    Handling Expert Desktop Phone Calls
       Handling Expert Desktop Phone Calls Overview
       Answering Preview Mode Calls
       Answering Customer Direct Calls
       Confirming Call Status
       Making a New Phone Call
       Rerouting a Call
Using the Common Tools