Agent Desktop Overview
Genesys Desktop
Using Basic Genesys Desktop Functions
    Using Basic Genesys Desktop Functions Overview
    Common Interaction Panes
    Keyboard Shortcuts and Keyboard Navigation
    Handling E-Mail
    Handling Chat Sessions
    Handling Instant Message Sessions
    Handling Inbound MMS Messages
    Handling Phone Calls
       Handling Phone Calls Overview
       Answering a Preview Mode Call
       Phone Call Forms
          Phone Call Form Interface Overview
          Incoming Phone Call Form
          Outgoing Phone Call Form
    Handling Outbound Campaign Calls
    Handling Callback
    Handling Web Callback
    Handling Open Media
    Handling SMS
    Handling Video Sessions
    Handling Inbound Surveys
Using Advanced Genesys Desktop Functions
Using Expert Desktop
Using the Common Tools