You can assign a login ID to your agents or you can remove a login ID from your agents.
To use the list pane to assign a Login ID to an Agent:
Select the appropriate Login ID on the list pane.
Click the list pane Actions button and select Selected > Assign To Agent.
In the Select Agent window, highlight the appropriate Agent and click OK. For further information, see Select Agent Window below.
To use the details pane to assign a Login ID to an Agent:
Select the appropriate Login ID on the list pane.
If the details pane is not visible, display it by clicking the List and Details button in the lower-right portion of the Supervisor Work Area.
On the details pane, click the Properties tab.
Click Browse.
In the Select Agent window, highlight the appropriate Agent and click OK. For further information, see Select Agent Window below.
In the Wrap-Up Time box enter an appropriate value.
Click Save to apply your changes.
Use the Select Agent window to complete an action that requires you to select an existing Agent.
Filter box |
Use the Filter box, in conjunction with the Filter button, to filter the list of Agents. For example, to display only the Agents that start with the text Bill, enter Bill in the Filter box, and then click Filter. |
Filter button |
Click to apply the filter. For further information, see the description of the Filter box above. |
Slice controls |
Enable you to navigate between the slices. If the Available Agents table contains more than 100 Agents, it is broken into slices, each containing no more than 100 Agents. The following controls:
|
Available Agents table |
Lists the Agents that can be selected. |
OK button |
Click to select an Agent and close the window. |
Cancel button |
Click to close the window without selecting an Agent. |
To use the list pane to remove a Login ID from an Agent:
Select the appropriate Login ID on the list pane.
Click the list pane Actions button and select Selected > Remove From Agent.
To use the details pane to remove a Login ID from an Agent:
Select the appropriate Login ID on the list pane.
If the details pane is not visible, display it by clicking the List and Details button in the lower-right portion of the Supervisor Work Area.
On the details pane, click the Properties tab.
Clear the User Name box.
Click Save to apply your changes.