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G3
    Double-clicking
General Controls
General Sales
   Navigation Scenario
   Setup Scenarios
    Clicks
    Double-clicking
General Sales ACD Queue
    Move
    Quick Dashboard
General Sales ACD Queue Object
General Sales Agent
General Sales Agent Group
   Navigation Scenario
   Setup Scenarios
General Sales Agent List
General Section
   Properties Tab Settings
   Adding New Agents
General Settings
   Finding Objects
   Assigning E-Mail Notification Lists to Objects
   Defining E-Mail Notification Lists
General Settings Area
General Support
   Navigation Scenario
   Setup Scenarios
General Support ACD Queue
    Move
General Support ACD Queue Object
General_Email_Entered
General_Email_Forwarded
General_Email_In_Processing
General_Email_Internal
General_Email_Maximum
General_Email_Minimum
General_Email_Not_Submitted
General_Email_Oldest_Age
General_Email_Outbound
General_Email_Redirected
General_Email_Responded
General_Email_Response_Time
General_Email_Terminated
General_Email_Transfers
General_Email_Waiting_Processing
Genesys Desktop
   Defining Media Lists
   Overview
   Defining Server-Level Settings
   Defining View Templates
   Sending Alarm Notifications Via E-Mail
   Defining Statistics
   Adding New Agents
   Setup Scenarios
   Defining View Profile Templates
   Defining Object Sets
Genesys Desktop Deployment Guide
   Accessing the Supervisor Work Area
   Working With Macros
   Choosing Filter Window Criteria
   Properties Tab Settings
   Working with Named Filters
   Adding New Agents
   Applying Actions
   Performing Content Analysis on E-Mail
   Sending Automated Responses to E-Mail
    see
       Applying Actions
       Performing Content Analysis on E-Mail
       Sending Automated Responses to E-Mail
Genesys Desktop Developer's Guide
    see
Genesys Desktop application
   Accessing the Supervisor Work Area
   Reloading the Example Customer Views
   Defining Threshold Templates
   Defining E-Mail Notification Lists
   Defining Action Templates
Getting
    Started
Go To Entry button
Go To Entry window
Grant Administrator permissions
Group
   View Template Wizard
   Groups
    name
Group Column
Group Object
   Aggregate Alarm Levels
   Quick Dashboard Tasks
Group State



Help
Hide Agent Statistics
Hides
    Quick Dashboard
High Thresholds
Hold
Home
   Customizing the Quick Dashboard
   Quick Dashboard Tasks
    resetting
Home icon
   Navigation Scenario
   Customizing the Quick Dashboard
   Quick Dashboard Tasks
   Setup Scenarios
    clicking
    clicks
       Navigation Scenario
       Setup Scenarios
    Customizing
    reset
Hourly
   Agents and Places
   Groups
   Tenants
   Queues and Routing Points
Hourly / Daily
Hourly Performance
   Agents and Places
   Groups
   Queues and Routing Points



ID
   Properties Tab Settings
   Adding New Agents
Identifies
   Defining View Templates
   Properties Tab Settings
   Adding New Agents
   View Template Wizard
   Defining View Profile Templates
   View Profile Template Wizard
    Agent
       Properties Tab Settings
       Adding New Agents
    View Profile Template
       Defining View Profile Templates
       View Profile Template Wizard
    View Template
       Defining View Templates
       View Template Wizard
Illustrates
    Supervisor Work Area
Inbound
   Navigation Scenario
   Agents and Places
   Groups
   Setup Scenarios
   Object Sets and View Templates
    Clicks
    Double-clicking
Inbound Agent Groups List
    adds
Inbound Calls
Inbound Object Set
   Navigation Scenario
   Setup Scenarios
   Object Sets and View Templates
Includes
   Sending Alarm Notifications Via E-Mail
   Properties Tab Settings
   Adding New Agents
   Setup Scenarios
    E-Mail Notification List
    Login ID
       Properties Tab Settings
       Adding New Agents
    Quick Dashboard
Increase Fixed Property
   Working With Macros
   Editing Attached Data
Individual Agent
Individual Objects
   Viewing Alarms for Individual Objects
   Printing Object Lists and Objects
Information Technology
Insensitivity
Interaction
   Managing Spam
   Terminating Interactions
   Working With Macros
   Locking and Unlocking Interactions
   Setting the Priority of Interactions
   Editing Attached Data
   Applying Actions
   Performing Content Analysis on E-Mail
   Moving Interactions
   Sending Automated Responses to E-Mail
    Moving
    Terminating
Interaction Collections
Interaction Lists
   Filtering Interaction Lists Overview
   Interaction Management Tasks Overview
    Filtering
       Filtering Interaction Lists Overview
       Interaction Management Tasks Overview
Interaction Management Tasks
   Overview
   Interaction Management Tasks
   Interaction Management Tasks Overview
Interaction Management Tasks Overview
Interaction Queue Object Sets
   Reloading the Example Customer Views
   Object Sets and View Templates
Interaction Queues
   Tasks
   Interaction Queues
   Object Sets and View Templates
    managing
Interaction Server
Interactions In Queue
Internal
Internal Calls
Introduction
Introduction Overview
Intruding
Intruding into a Silent Monitoring Session
Intrusion (see Barge In)
Invert Selection
   Applying Actions
   Selecting Objects
Irrelevant E-Mail
    Terminating
IT
    assistance



Keyboard Shortcuts



Large Lists
Last Entry Buttontakes
Last Name
   Tasks
   Managing Skills at the Organization Level
   Properties Tab Settings
   Adding New Agents
Last Slice Button
   Assigning / Removing an Agent's Login ID
   Managing Skills at the Organization Level
   Properties Tab Settings
   Adding New Agents
   Managing Agent Group Membership
   Object Set Wizard
   Moving Interactions
Last Slice Buttontakes
Launches
    e-mail
Left
Level
   Sending Alarm Notifications Via E-Mail
   Aggregate Alarm Levels
   Managing Skills at the Organization Level
   View Template Wizard
   Displaying Summary Windows
    Agent Group
    Agent list
    Calls
    Critical
    Major
    Minor
    Precision
    Precision Screen
    Specify
    Wait Time
List Area
List Pane
List Pane Actions Button
Listing
   Navigation Scenario
   Working With Macros
   Customizing the Quick Dashboard
   Assigning / Removing an Agent's Login ID
   Displaying Object Details
   Printing Object Lists and Objects
   Assigning Quick Dashboard Templates to Users
   Assigning E-Mail Notification Lists to Objects
   Managing Skills at the Organization Level
   Removing a Filter from a List
   Major Areas and Controls
   Assigning View Profile Templates to Supervisors
   Assigning Action Templates to Users
   Changing Agent Properties
   Setup Scenarios
   Defining and Testing a Basic Configuration
   Sorting and Filtering Object Lists
   Managing Agent Group Membership
   Assigning Thresholds to Objects
   Assigning Capacity Rules
   Moving Interactions
    Agent Group Object Sets
    Agent Groups
       Navigation Scenario
       Managing Agent Group Membership
    Agents
       Navigation Scenario
       Assigning / Removing an Agent's Login ID
       Managing Skills at the Organization Level
       Managing Agent Group Membership
    clicking
       Assigning / Removing an Agent's Login ID
       Assigning Quick Dashboard Templates to Users
       Assigning View Profile Templates to Supervisors
       Assigning Action Templates to Users
       Changing Agent Properties
       Assigning Thresholds to Objects
       Assigning Capacity Rules
    Details—displays
    Managing
    Workbins
List—displays
Load Quick Dashboard
Load Quick Dashboard Window
    Use
Loading
    Quick Dashboard
Locates
    Quick Dashboard
Lock Mode
   Locking and Unlocking Interactions
   Applying Actions
    Setting
Lock Mode Button
    Use
Lock Modelocks
Lock/Unlock Actions
Locking
    Collection
Login
Login ID
   Assigning / Removing an Agent's Login ID
   Properties Tab Settings
   Managing Login IDs at Switch Level
   Adding New Agents
   Managing Login IDs at Agent Level
   Applying Actions
   Object Lists
   Tasks
   Managing Login IDs Overview
   Agent Management Tasks Overview
    Assigning
       Assigning / Removing an Agent's Login ID
       Properties Tab Settings
       Adding New Agents
    Assigns
    includes
       Properties Tab Settings
       Adding New Agents
    manage
    managing
       Properties Tab Settings
       Managing Login IDs at Switch Level
       Adding New Agents
       Managing Login IDs at Agent Level
       Managing Login IDs Overview
       Agent Management Tasks Overview
    Removes
    Removing
       Assigning / Removing an Agent's Login ID
       Properties Tab Settings
       Adding New Agents
Login ID Section
   Properties Tab Settings
   Adding New Agents
Logout Agent Group Voice
Low Thresholds


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