Supervisor Desktop Overview
Introduction
Basic Tasks
Quick Dashboard Tasks
Agent Management Tasks
Interaction Management Tasks
Example Customer Views
Administration Tasks
    Administration Tasks Overview
    Defining Server-Level Settings
    Basic View Administration Tasks
       Basic View Administration Tasks Overview
       Object Sets and View Templates
       Defining and Testing a Basic Configuration
       Defining and Testing a Production Configuration
       Defining View Profile Templates
       Defining Object Sets
       Defining View Templates
       Defining Statistics
       Using View Configuration Wizards
       Assigning View Profile Templates to Supervisors
    Thresholds
    Actions
    Alarm Notification Via E-Mail
    Defining Media Lists
    Quick Dashboards
    Maintaining Synchronization