Immediacy of Updates

Supervisor Work Area views will not be updated immediately after changes are made.

Sequence to View Changes to Work Area View

If an update does not occur after you've made a change:

If the update still does not occur:

If the update still does not occur:

If the update still does not occur:

Genesys Desktop does not support synchronous updates; therefore, multiple supervisors updating the same object will either lead to conflicts or to errors. The last update always takes precedence.

Updates occur after closing and re-opening browser

Each supervisor receives the updated views only after he or she closes and re-opens a browser with Genesys Desktop, for the following changes:

Updates occur after closing and re-opening the Supervisor Work Area

Each supervisor receives the updated views only after he or she closes and re-opens the Supervisor Work Area, for the following changes:

Note: If the Supervisor Work Area was not opened or closed, then it should be opened again, closed, and re-opened. You can also close and re-open a browser with Genesys Desktop

Updates occur immediately or after refreshing the current view

Each supervisor receives the update views either immediately or after a refresh of the current view, for the following changes:

If you change the way in which a statistic is calculated, the change will not take effect until Stat Server is stopped and restarted.

Updates occur immediately

Supervisor Work Area views are updated immediately after you make the following changes: