The Agent Management Tasks section includes the following topics:
Adding New Agents
Managing Agent Group Membership
Changing Agent Properties
Properties Tab Settings
Editing the Agent Annex
Configuring Supervisor Permissions
Assigning Capacity Rules
Enabling and Disabling Agents
Agent Logout Control
Deleting Agents
Viewing Media Status Details
Monitoring Agents
Monitoring Agents Overview
Chat Monitoring
SIP Monitoring
SIP Monitoring Overview
Voice Monitoring
Instant Messaging Monitoring
Monitoring Settings
Simultaneous Monitoring
Managing Skills
Managing Skills at the Organization Level
Managing Skills of Multiple Agents
Managing Skills of an Individual Agent
Managing Login IDs
Managing Login IDs at the Switch Level
Assigning / Removing an Agent's Login ID
Managing Login IDs at the Agent Level
Assign Threshold Template
Assign E-Mail Notification List