Defining Object Sets

In this release of Genesys Desktop, you can create only single-tenant Object Sets.

Object Set additions, modifications, and deletions do not affect users until they close and re-open the Supervisor Work Area.

To access the Object Sets window:

  1. Log in to the Genesys Desktop. For further information, see Accessing the Supervisor Work Area.

  2. From the action bar, select Supervisor > Settings > Object Sets. The next section includes detailed information about the Object Sets window.

  3. Define the properties of the Object Sets. For information on defining the properties, see Object Set Wizard.

For a general overview of Object Sets and their relationship to the other view configuration settings, see Administration Tasks Overview.

Object Sets Window

Use the Object Sets window to define the Object Sets that users can view.

Settings and Buttons

Object Sets Section

Object Sets table

Lists all the Object Sets that have been defined.

Object Set

Name of the Object Set.

Description

Brief description of the Object Set.

New

Click to define a new Object Set. For further information, see Object Set Wizard.

Copy

Click to copy an existing Object Set. For further information, see Object Set Wizard.

Edit

Click to edit an existing Object Set. For further information, see Object Set Wizard.

Delete

Click to delete an existing Object Set.

Window Buttons

Close

Click to close the Object Sets window. All changes will be saved.