<<

T-Server
   Expert Desktop Interface and Controls
   Using Expert Desktop Overview
   Desktop Terminology
   Genesys Desktop Interface and Controls
    connect
       Expert Desktop Interface and Controls
       Genesys Desktop Interface and Controls
Tech Support
Threshold
Time Zone
Timestamp
   Incoming Phone Call Form
   Using Transfer for Outgoing E-Mail and Chat
To button
Toolbars
Total E-mail Drafts
Transfer
   Following Up After Sending an Invitation
   Transferring Interactions Overview
   Using Transfer for E-Mail Drafts
   Handling a Chat Session
   Rerouting a Call
   Using Transfer for Outgoing E-Mail and Chat
   Using Transfer for Incoming E-Mail
   Using Transfer for Incoming and Outgoing Phone Calls
   Video Session Window Interface
    Call
    E-mail
    Interactions Overview
Transfer button
   Rerouting a Call
   Using Transfer for Incoming and Outgoing Phone Calls
Transfer Completed
   Outgoing Phone Call Form
   Incoming Phone Call Form
   Expert Desktop Secondary Controls
   Using Transfer for Incoming and Outgoing Phone Calls
Transfer Completed button
Transfer icon
   Outgoing Phone Call Form
   Incoming Phone Call Form
   Expert Desktop Secondary Controls
   Incoming E-Mail Form
    Clicking
       Outgoing Phone Call Form
       Incoming Phone Call Form
       Expert Desktop Secondary Controls
       Incoming E-Mail Form
Transfer Phone Number dialog
Two Step
    Keep



Un-Hold
   Outgoing Phone Call Form
   Incoming Phone Call Form
   Expert Desktop Secondary Controls
Un-Hold button
Undo Merge
Unhold
    Reconnect
Universal Contact Server
Universal Contact Server Database
   Expert Desktop Secondary Controls
   Making a New Phone Call
Update
   Using Reschedule
   Editing Contact Information
Update record
URS
Use
   Phone Call Form Interface Overview
   Handling Phone Calls Overview
   Editing Contact Information
   Actions on Stored Contact E-Mails
   Standard Responses Library
   Outbound Campaign Calls Interface
   Handling E-Mail Overview
   Replying to a Message
   Chat Window Interface
    Auto-Suggest
    Contact History
    Contact Information
    e-mail's
       Actions on Stored Contact E-Mails
       Handling E-Mail Overview
    Enter key
    Favorites
    Library
    Outbound Calls
    Phone Call
       Phone Call Form Interface Overview
       Handling Phone Calls Overview
    SRL
Use Single Step
Use Two Step
User Name
User Password
Using Add
Using Attachments
Using Basic Genesys Desktop Functions Overview
Using Common Tools Overview
Using Conference
Using Contact History
    Send Outgoing E-Mail
Using Contact HISTORY Overview
Using Desktop Functionality
Using Expert Desktop OVERVIEW
Using Genesys Desktop
   Making a New Phone Call
   Genesys Desktop Overview
Using Reschedule
USING Settings
Using Spelling Checker
Using Transfer
   Using Transfer for E-Mail Drafts
   Using Transfer for Outgoing E-Mail and Chat
   Using Transfer for Incoming E-Mail
   Using Transfer for Incoming and Outgoing Phone Calls
    E-mail Drafts
    Incoming
    Incoming E-Mail
    Outgoing E-Mail



Value
   Adding Contacts
   Editing Contacts
VCB
   Voice CallBack Interface
   Handling Voice CallBack Overview
VCB Dial Mode Calls
    Handling
VCB Preview Mode Calls
    Handling
video interaction
Video pane size
video request
Video Session
   Handling a Video Session
   Video Session Window Interface
   Handling Video Sessions Overview
video session pane
video stream
   Handling a Video Session
   Video Session Window Interface
View
   Using Transfer for E-Mail Drafts
   Outgoing E-Mail Form
View Detail
   All Tab
   Following Up After Sending an Invitation
   Responding to a Stored Collaboration Request
   Handling a Chat Session
   By Agent Tab
View Details
View Transcript
   Outgoing Phone Call Form
   Expert Desktop Secondary Controls
   Incoming E-Mail Form
    clicking
       Outgoing Phone Call Form
       Expert Desktop Secondary Controls
       Incoming E-Mail Form
Viewing Statistics
Voice CallBack
   Handling VCB Dial Mode Calls
   Using Common Tools Overview
   Handling VCB Preview Mode Calls
   Using Reschedule
   Voice CallBack Interface
   Handling Voice CallBack Overview
    Connect
    defines
    Reschedule
Voice CallBack Area
Voice Callback Contact Information
Voice CallBack Interface
   Using Reschedule
   Voice CallBack Interface
Voice CallBack Solution
Voice Callback window
Voice Pending
Voice, E-mail
VoiceCallback
Volume/high
Volume/low



Waiting
    Cycle
Warning
   Genesys Desktop Interface and Controls
   Handling Outbound Campaign Calls Overview
warning message
Warning messages
Web Callback
   Handling Web Callback Preview Mode Calls
   Web Callback Window Interface
   Handling Web Callback Overview
Web E-mail Pending
webcam
   Handling a Video Session
   Using Push Video
Website
   Phone Call Form Interface Overview
   Handling Phone Calls Overview
   Incoming Phone Call Form
   Desktop Terminology
   Using Contact History Overview
Word
Work/home
Workbin
   Following Up After Sending an Invitation
   Responding to a Collaborative E-Mail Request
   Desktop Terminology
   Responding to a Stored Collaboration Request
   Handling an Open Media Interaction
Workbins
Workflow
   Handling a Chat Session
   Incoming E-Mail Form
   Replying to a Message



Your Outgoing Interaction
    Placing