Draft E-Mail MANAGEMENT Overview

Draft e-mails are outbound messages that an agent has written or started, but has not sent. They remain in the Draft list until they are sent.

Agents who are also configured as a supervisor (see the Genesys Desktop 7.6 Deployment Guide) can oversee draft e-mail activity by using the Draft E-mail Management option on the Supervisors icon menu.

To view draft e-mails:

  1. Click the Supervisors icon menu, and then select Draft E-mail Management. The Draft E-mail Management pane appears.

  2. Select one of the following tabs:

  3. Locate the draft e-mail that you want to review, and click it to select it.

  4. Click Get Draft to open the draft e-mail in an Outgoing E-mail form.

  5. Review and/or edit the e-mail, and then do one of the following in the Outgoing E-mail form: