You can send an e-mail to a list of addresses when a statistic on a contact center object meets or exceeds a given alarm level. For further information, see Sending Alarm Notifications via E-Mail.
To manage the E-Mail Notification Lists:
Log in to Genesys Desktop. For further information, see Accessing the Supervisor Work Area.
From the action bar, select Supervisor > Settings > E-Mail Notification Lists.
In the E-Mail Notification Lists window, use the New, Copy, Edit, Set A Default, and Delete buttons as necessary. A complete description of the E-Mail Notification Lists window is included below.
Use the E-Mail Notification Lists window to create, copy, edit, and delete E-Mail Notification Lists. You can then assign the Notification Lists to the appropriate objects. For further information, see Assigning E-Mail Notification Lists to Objects.
E-Mail Notification Lists Section |
|
Name |
Name of the E-Mail Notification List. |
Description |
Brief description of the E-Mail Notification List. |
New |
Click to display the New E-Mail Notification List window, which enables you to create a new list. |
Copy |
Click to display the Copy E-Mail Notification List window, which enables you to copy an existing list. |
Edit |
Click to display the Edit E-Mail Notification List window, which enables you to edit an existing list. |
Set As Default |
Click to define the list that is used when an object's E-Mail Notification List box is set to Use Default List. For further information, see Assigning E-Mail Notification Lists to Objects. |
Delete |
Click to delete an existing list. |
Window Buttons |
|
Close |
Click to close the window. |
Use the New/Copy/Edit E-Mail Notification List window to create, copy, or edit an E-Mail Notification List.
General Settings |
|
Name |
Enter a name for the E-Mail Notification List. |
Description |
Enter a brief description of the E-Mail Notification List. |
E-Mail Addresses Section |
|
E-Mail Address |
Enter an e-mail address in the form address@organization.com. |
Add |
Click to add the address to the list. |
Address List |
Displays the addresses that are currently in the E-Mail Notification List. |
Delete |
Click to delete an existing E-Mail Notification List. |
Window Buttons |
|
OK |
Click to save your changes and close the window. |
Cancel |
Click to close the window without saving your changes. |