Rescheduling Records

The Genesys Desktop Reschedule function enables you to reschedule a call (for example, if the contact is too busy to respond now) by using:

Note: In both the Outbound Campaign Calls and Callback interfaces, the Reschedule function is available only while you are interacting with a contact.

Using the Outbound Campaign Calls Interface

  1. Click the Reschedule tab on the Outbound Campaign Calls interface. The following pane appears:

The rescheduled date and time is displayed below Personal call back check box.

Note: If you manually entered an invalid time value for Daily from or Daily till, then the Reschedule button is not available.

  1. Close the interaction by clicking Mark Done.

If you click the Reschedule tab again, the Reschedule pane displays the last rescheduled date and time.

Using the Voice Callback Interface

When you click Callback tab on the Callback interface, the following pane appears:

Note: If you manually entered an invalid time value for Daily from or Daily till, then the Reschedule button is not available.

Using the Web Callback Interface

When you click Callback tab on the Web Callback interface, the following pane appears:

Note: If you manually entered an invalid time value for Daily from or Daily till, then the Reschedule button is not available.