Supervisor Desktop Overview
Introduction
Basic Tasks
Quick Dashboard Tasks
Agent Management Tasks
    Agent Management Tasks Overview
    Adding New Agents
    Managing Agent Group Membership
    Changing Agent Properties
    Assigning Capacity Rules
    Enabling and Disabling Agents
    Agent Logout Control
    Deleting Agents
    Viewing Media Status Details
    Monitoring Agents
       Monitoring Agents Overview
       Chat Monitoring
       SIP Monitoring
          SIP Monitoring Overview
          Voice Monitoring
          Instant Messaging Monitoring
          Monitoring Settings
       Simultaneous Monitoring
    Managing Skills
    Managing Login IDs
Interaction Management Tasks
Example Customer Views
Administration Tasks