Expert Desktop Interface and Controls
Genesys Desktop Overview
Answering Customer Direct Calls
Genesys Desktop Overview
Handling VCB Dial Mode Calls
Using Basic Genesys Desktop Functions Overview
Using Common Tools Overview
Launching Genesys Desktop
Maintaining Contact History
Expert Desktop Interface and Controls
Handling Expert Desktop Phone Calls Overview
Using Expert Desktop Overview
Incoming Phone Call Form
Expert Desktop Secondary Controls
Confirming Call Status
Actions on Stored Contact E-Mails
Desktop Terminology
The Expert
Using Desktop Functionality
Genesys Desktop Interface and Controls
E-Mail Form Interface Overview
Key to Contact History Icons
Draft E-Mail Management Overview
Outbound Campaign Calls Interface
Handling E-Mail Overview
Making a New Phone Call
Handling a Chat Session
Overview Agent
Outgoing E-Mail Form
Incoming E-Mail Form
Answering Preview Mode Calls
Using Transfer for Incoming E-Mail
Using Contact History Overview
Chat Window Interface
Launching Genesys Desktop
Making a New Phone Call
Rerouting a Call
Using Expert Desktop Overview
Expert Desktop Secondary Controls
Making a New Phone Call
Expert Desktop Interface and Controls
Genesys Desktop Interface and Controls
Using Add and Get Chain
Working on Pro-Active Preview Mode Calls
Using Transfer for E-Mail Drafts
By Agent Tab
All Tab
Handling VCB Dial Mode Calls
Handling VCB Preview Mode Calls
Handling Expert Desktop Phone Calls Overview
Handling Phone Calls Overview
Using Expert Desktop Overview
Outgoing E-Mail Procedures Overview
Handling Outbound Campaign Calls Overview
Handling E-Mail Overview
Handling a Chat Session
Handling Chat Sessions Overview
Handling an Instant Message Session
Handling Instant Message Sessions Overview
All Tab
Outgoing E-Mail Procedures Overview
Handling Expert Desktop Phone Calls Overview
Using Expert Desktop Overview
Expert Desktop Interface and Controls
Genesys Desktop Interface and Controls
Expert Desktop Interface and Controls
Genesys Desktop Interface and Controls
Expert Desktop Interface and Controls
Genesys Desktop Interface and Controls
All Tab
Expert Desktop Secondary Controls
Outgoing E-Mail Form
Incoming E-Mail Form
Chat Window Interface
Finding Contact History
Creating a New Outgoing E-Mail Message
Maintaining Contact History
Key to Contact History Icons
Adding Contacts
Merging Contact History
Editing Contacts
Using Contact History Overview
Incoming Phone Call Form
Expert Desktop Secondary Controls
Launching Genesys Desktop
Incoming Phone Call Form
Answering Preview Mode Calls
Creating a New Outgoing E-Mail Message
Incoming Phone Call Form
Key to Contact History Icons
Handling E-Mail Overview
Incoming E-Mail Form
Inviting an Agent for E-Mail Collaboration
Using Transfer for Incoming E-Mail
Using Transfer for Incoming and Outgoing Phone Calls
Using Attachments
Creating a New Outgoing E-Mail Message
Handling E-Mail Overview
Inviting an Agent for E-Mail Collaboration
Using Transfer for Incoming E-Mail
Actions on Stored Contact E-Mails
Handling E-Mail Overview
Outgoing E-Mail Form
Incoming E-Mail Form
Using Transfer for Incoming E-Mail
Auto Suggest Responses
Standard Responses Library
Genesys Desktop Interface and Controls
Handling a Chat Session
Replying to a Message
Creating a New Outgoing Instant Message
Handling an Instant Message Session
Handling Instant Message Sessions Overview
Instant Message Window Interface
Making a New Phone Call
Print Previewing
Using Common Tools Overview
Incoming Phone Call Form
Outgoing Phone Call Form
Outbound Campaign Calls Interface
CallBack Interface
Handling Phone Calls Overview
Outgoing Phone Call Form
Incoming Phone Call Form
Outbound Campaign Calls Interface
CallBack Interface
Outgoing Phone Call Form
Incoming Phone Call Form
Expert Desktop Secondary Controls
Outgoing E-Mail Form
Incoming E-Mail Form
Chat Window Interface
Expert Desktop Interface and Controls
Genesys Desktop Interface and Controls
Expert Desktop Interface and Controls
Genesys Desktop Interface and Controls
Expert Desktop Interface and Controls
Genesys Desktop Interface and Controls
Expert Desktop Interface and Controls
Genesys Desktop Interface and Controls
All Tab
Using Common Tools Overview
Launching Genesys Desktop
Expert Desktop Interface and Controls
Using Settings
Using Spelling Checker
Genesys Desktop Interface and Controls
Launching Genesys Desktop
Desktop Terminology
Expert Desktop Interface and Controls
Desktop Terminology
Genesys Desktop Interface and Controls
Expert Desktop Interface and Controls
Genesys Desktop Interface and Controls