Reloading the Example Customer Views

Customer views are views of your contact center. To reload the example customer views:

  1. Log in to the Genesys Desktop application. For further information, see Accessing the Supervisor Work Area.

  2. From the action bar, select Supervisor > Settings > Reload Example Customer Views. The Reload Example Customer Views window appears.

Note: View modifications will not affect users until they close and re-open the Supervisor Work Area.

The following section includes detailed information about the Reload Example Customer Views window.

Reload Example Customer Views Window

Use the Reload Example Customer Views window to reload the following:

Settings and Buttons

Reload Section

Example Object Sets

Select to reload the example Tenant and Interaction Queue Object Sets.

Note: If an example Object Set exists, it will be restored to the original state. (Modifications will be lost).

Example View Templates

Select to reload the example View Templates.

Note: If an example View Template exists, it will be restored to the original state. (Modifications will be lost).

Example Statistics

Select to reload the example statistics.

Note: All example statistics will be restored to their original state. (Modifications will be lost.)

Window Buttons

OK

Click to reload the selected view components and close the window.

Cancel

Click to close the window without reloading example view components.