Agent Desktop Overview
Genesys Desktop
Using Basic Genesys Desktop Functions
Using Advanced Genesys Desktop Functions
Using Expert Desktop
Using the Common Tools
Using the Common Tools Overview
Transferring Interactions
Transferring Interactions Overview
Using Transfer for Outgoing E-Mail, Chat, SMS, and Open Media
Using Transfer for Incoming E-Mail
Using Transfer for Incoming and Outgoing Phone Calls and Instant Messaging
Using Transfer for E-Mail Drafts
Using Conference
Using Spelling Checker
Auto Suggest Responses
Using Notepad
Attached Data
Disposition Code
Using Contact History
Using Standard Responses
Handling Co-browser Sessions
Viewing Statistics
Using Settings
Using Desktop Functionality
Using Attachments
Rescheduling Records
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