Supervisor Desktop Overview
Introduction
Basic Tasks
Quick Dashboard Tasks
Agent Management Tasks
    Agent Management Tasks Overview
    Adding New Agents
    Managing Agent Group Membership
    Changing Agent Properties
    Assigning Capacity Rules
    Enabling and Disabling Agents
    Agent Logout Control
    Deleting Agents
    Viewing Media Status Details
    Monitoring Agents
    Managing Skills
    Managing Login IDs
       Managing Login IDs Overview
       Managing Login IDs at Switch Level
       Assigning / Removing an Agent's Login ID
       Managing Login IDs at Agent Level
Interaction Management Tasks
Example Customer Views
Administration Tasks