Agent Desktop Overview
Genesys Desktop
Using Basic Genesys Desktop Functions
Using Advanced Genesys Desktop Functions
Using Expert Desktop
Using Expert Desktop Overview
The Expert
Expert Desktop Interface and Controls
Expert Desktop Secondary Controls
Handling Expert Desktop Phone Calls
Handling Expert Desktop Phone Calls Overview
Answering Preview Mode Calls
Answering Customer Direct Calls
Confirming Call Status
Making a New Phone Call
Rerouting a Call
Using the Common Tools
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