Agent Desktop Overview
Genesys Desktop
Using Basic Genesys Desktop Functions
    Using Basic Genesys Desktop Functions Overview
    Common Interaction Panes
    Keyboard Shortcuts and Keyboard Navigation
    Handling E-Mail
    Handling Chat Sessions
    Handling Instant Message Sessions
    Handling Inbound MMS Messages
    Handling Phone Calls
    Handling Outbound Campaign Calls
       Handling Outbound Campaign Calls Overview
       Outbound Campaign Calls Interface
       Working on Preview Mode Calls
       Working on Push Preview Mode Calls
       Working on Progressive/Predictive Mode Calls
       Editing Custom Fields
       Using Chained Records
    Handling Callback
    Handling Web Callback
    Handling Open Media
    Handling SMS
    Handling Video Sessions
    Handling Inbound Surveys
Using Advanced Genesys Desktop Functions
Using Expert Desktop
Using the Common Tools