Supervisor Desktop Overview
Introduction
Basic Tasks
Quick Dashboard Tasks
Agent Management Tasks
Agent Management Tasks Overview
Adding New Agents
Managing Agent Group Membership
Changing Agent Properties
Assigning Capacity Rules
Enabling and Disabling Agents
Agent Logout Control
Deleting Agents
Viewing Media Status Details
Monitoring Agents
Managing Skills
Managing Login IDs
Managing Login IDs Overview
Managing Login IDs at Switch Level
Assigning / Removing an Agent's Login ID
Managing Login IDs at Agent Level
Interaction Management Tasks
Example Customer Views
Administration Tasks
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