The Interaction Management Tasks section includes the following topics:
Interaction Management Tasks
Filtering Interaction Lists
Defining and Applying a New Filter
Modifying the Currently Applied Filter
Working with Named Filters
Choosing Filter Window Criteria
Canceling Filtering of a List
Moving Interactions
Setting the Priority of Interactions
Using Macros
Introduction to Macros
Working With Macros
Editing Properties
Managing Spam
Terminating Interactions
Locking and Unlocking Interactions
E-Mail Management Tasks
Example E-Mail Screens
Sending Automated Responses to E-Mail
Performing Content Analysis on E-Mail
Example Open Media Screens