Using Spelling Checker

Use the Spelling Checker to verify the spelling of text that you enter in an e-mail or chat interaction. The spelling of the contents of an outgoing e-mail, SMS, or chat interaction is verified against the default language dictionary.

The Spelling Checker steps through the text of your reply and highlights potentially misspelled words one-by-one. You can replace the highlighted word with another word from a list of suggestions, replace it with a word that you type in the Word text box, add it to your custom dictionary, or ignore it.

Spell Checker has Replace All and Ignore All options, so that all subsequent instances of the highlighted word in the current interaction will either be replaced with the specified correction or removed from consideration.

Verifying the Spelling of Your Text

  1. If the Auto-Spell-Check option is enabled, click Send; otherwise, (if the Auto-Spell-Check option is disabled), click the Spelling Checker button ( ).

The Spelling Checker pane appears in the Outgoing E-Mail or Chat form if there are any potentially misspelled words. The first potentially misspelled word is highlighted in red.

Potentially misspelled words are highlighted in the Original text box; they also appear in the Word box.

  1. Do one of the following:

To replace all instances of this word, click Replace All.

To ignore all instances of this word, click Ignore All.

  1. When the Spelling Checker finishes:

  1. To interrupt a spelling check before it is complete, do one of the following:

Changing the Spelling Check Language

  1. On the Spelling Checker pane, select another language from the Language drop-down list.

  2. Click Check, to recheck the spelling in this language.

Note: The selected language is available only for the current interaction.

Setting a Default Language

  1. From the Preferences menu, select Settings.

  2. From the Spellchecker folder, select the Agent Spellcheck Options page.

  3. From the Spell language drop-down list, select the language that you want to use as your default.

  4. Click Apply.

Personal Dictionary

To browse through your personal dictionary, to add context-free words, or to delete the entire personal dictionary:

  1. On the Spelling Checker pane, click Options, or select the Agent Personal Dictionary section from the Settings pane.

  2. Add or remove the words that you want, or delete the personal dictionary:

  3. Click Close to close the Spelling Checker Options pane and return to the Spelling Checker pane.

Note: Changes that you make to the Spelling Checker options take effect immediately; they remain in effect until you change them again.

Note: Supported languages are: U.S. English, British English, French, German, Spanish, Italian, Finnish, Dutch, Brazilian Portuguese, Portuguese, Swedish, Norwegian Bokmal, and Danish.

Spelling Checker Options

You can change your Spelling Checker options in two ways:

The Agent Spellcheck options are defined in the agent configuration.

Adding Words to your Personal Dictionary

You can add words to, and remove words from, your personal dictionary, or you can delete your entire personal dictionary, from the Settings tab. From the Preferences menu, select Settings. Then, from the Spellchecker folder, select the Agent Personal Dictionary section. The following pane appears:

For information on how to use the personal dictionary, see Using Settings.