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Gdesktop
Genesys
   Expert Desktop Interface and Controls
   Genesys Desktop Overview
Genesys Configuration Manager
Genesys Contact Server
Genesys Desktop
   Answering Customer Direct Calls
   Genesys Desktop Overview
   Handling VCB Dial Mode Calls
   Using Basic Genesys Desktop Functions Overview
   Using Common Tools Overview
   Launching Genesys Desktop
   Maintaining Contact History
   Expert Desktop Interface and Controls
   Handling Expert Desktop Phone Calls Overview
   Using Expert Desktop Overview
   Incoming Phone Call Form
   Expert Desktop Secondary Controls
   Confirming Call Status
   Actions on Stored Contact E-Mails
   Desktop Terminology
   The Expert
   Using Desktop Functionality
   Genesys Desktop Interface and Controls
   E-Mail Form Interface Overview
   Key to Contact History Icons
   Draft E-Mail Management Overview
   Outbound Campaign Calls Interface
   Handling E-Mail Overview
   Making a New Phone Call
   Handling a Chat Session
   Overview Agent
   Outgoing E-Mail Form
   Incoming E-Mail Form
   Answering Preview Mode Calls
   Using Transfer for Incoming E-Mail
   Using Contact History Overview
   Chat Window Interface
    Launching
    see
Genesys Desktop application
   Launching Genesys Desktop
   Making a New Phone Call
   Rerouting a Call
Genesys Desktop Help file
Genesys Desktop Interface
Genesys Desktop Organizer
Genesys Desktop Overview
Genesys Desktop window
Genesys Desktop's Add
Genesys Desktop's Reschedule
Genesys Expert Contact
   Using Expert Desktop Overview
   Expert Desktop Secondary Controls
   Making a New Phone Call
Genesys Multi-Channel Routing
Genesys Outbound Contact
   Expert Desktop Interface and Controls
   Genesys Desktop Interface and Controls
Genesys Software
Get chain
   Using Add and Get Chain
   Working on Pro-Active Preview Mode Calls
Get Chain button
    Outbound Campaign Calls
Get Draft
   Using Transfer for E-Mail Drafts
   By Agent Tab
Get e-mail



Handling
   All Tab
   Handling VCB Dial Mode Calls
   Handling VCB Preview Mode Calls
   Handling Expert Desktop Phone Calls Overview
   Handling Phone Calls Overview
   Using Expert Desktop Overview
   Outgoing E-Mail Procedures Overview
   Handling Outbound Campaign Calls Overview
   Handling E-Mail Overview
   Handling a Chat Session
   Handling Chat Sessions Overview
   Handling an Instant Message Session
   Handling Instant Message Sessions Overview
    Chat Session
    Chat Sessions Overview
    e-mail
       All Tab
       Outgoing E-Mail Procedures Overview
    E-Mail Overview
    e-mails
       Handling Expert Desktop Phone Calls Overview
       Using Expert Desktop Overview
    Expert Phone Calls Overview
    instant message
    instant messages
    Outbound Campaign Calls
    Phone Calls Overview
    Preview
    VCB Dial Mode Calls
    VCB Preview Mode Calls
Handling Voice CallBack Overview
Help
   Expert Desktop Interface and Controls
   Genesys Desktop Interface and Controls
Help Contents
   Expert Desktop Interface and Controls
   Genesys Desktop Interface and Controls
Help file
Help menu
   Expert Desktop Interface and Controls
   Genesys Desktop Interface and Controls
Hide Transcript
   All Tab
   Expert Desktop Secondary Controls
   Outgoing E-Mail Form
   Incoming E-Mail Form
   Chat Window Interface
Hide Transcript If
History
   Finding Contact History
   Creating a New Outgoing E-Mail Message
   Maintaining Contact History
   Key to Contact History Icons
   Adding Contacts
   Merging Contact History
   Editing Contacts
   Using Contact History Overview
    Clicking
    select
History tab
Hold
Hold button
   Incoming Phone Call Form
   Expert Desktop Secondary Controls



ID
   Launching Genesys Desktop
   Incoming Phone Call Form
   Answering Preview Mode Calls
Ignore All
Improving
    Standard Response Library
Inbound Calls
Incoming
   Creating a New Outgoing E-Mail Message
   Incoming Phone Call Form
   Key to Contact History Icons
   Handling E-Mail Overview
   Incoming E-Mail Form
   Inviting an Agent for E-Mail Collaboration
   Using Transfer for Incoming E-Mail
   Using Transfer for Incoming and Outgoing Phone Calls
   Using Attachments
    Attachments
    e-mail
       Creating a New Outgoing E-Mail Message
       Handling E-Mail Overview
       Inviting an Agent for E-Mail Collaboration
       Using Transfer for Incoming E-Mail
    E-Mail Form
    e-mail icon
    E-mail Pending
    Phone Call Form
    Using Transfer
Incoming E-Mail
   Actions on Stored Contact E-Mails
   Handling E-Mail Overview
   Outgoing E-Mail Form
   Incoming E-Mail Form
   Using Transfer for Incoming E-Mail
    Placing
    Responding
    Using Transfer
Indicate
    e-mail
Information
Information messages
Informs Genesys
Insert
   Auto Suggest Responses
   Standard Responses Library
   Genesys Desktop Interface and Controls
   Handling a Chat Session
   Replying to a Message
    prewritten
Insert Standard Response
Instant Message
   Creating a New Outgoing Instant Message
   Handling an Instant Message Session
   Handling Instant Message Sessions Overview
   Instant Message Window Interface
    handling
    overview
    session interface
Instructions
Interaction
Interactions
   Making a New Phone Call
   Print Previewing
   Using Common Tools Overview
    print preview
Interactions Overview
    Transferring
Interface
    for instant messaging session
Internet Explorer
    Connect
Invitation
    After SENDING
invitation search pane
IVR
   Incoming Phone Call Form
   Outgoing Phone Call Form
   Outbound Campaign Calls Interface
   CallBack Interface



Keep
    Two Step
keyboard
keyboard shortcut
keyboard shortcuts
keypad
   Handling Phone Calls Overview
   Outgoing Phone Call Form
   Incoming Phone Call Form
   Outbound Campaign Calls Interface
   CallBack Interface
keys



Language
Launching
    Genesys Desktop
Left Section
   Outgoing Phone Call Form
   Incoming Phone Call Form
   Expert Desktop Secondary Controls
   Outgoing E-Mail Form
   Incoming E-Mail Form
   Chat Window Interface
Library
    use
Lists e-mail
Locate
    Specific Record
Logged In
   Expert Desktop Interface and Controls
   Genesys Desktop Interface and Controls
    Changes
       Expert Desktop Interface and Controls
       Genesys Desktop Interface and Controls
Logged Out
   Expert Desktop Interface and Controls
   Genesys Desktop Interface and Controls
    Changes
       Expert Desktop Interface and Controls
       Genesys Desktop Interface and Controls
Login
   All Tab
   Using Common Tools Overview
   Launching Genesys Desktop
   Expert Desktop Interface and Controls
   Using Settings
   Using Spelling Checker
   Genesys Desktop Interface and Controls
    shows
Login dialog
Login window
   Launching Genesys Desktop
   Desktop Terminology
Login/Logout
   Expert Desktop Interface and Controls
   Desktop Terminology
   Genesys Desktop Interface and Controls
Logout
   Expert Desktop Interface and Controls
   Genesys Desktop Interface and Controls


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