Agent Desktop Overview
Genesys Desktop
Using Basic Genesys Desktop Functions
Using Basic Genesys Desktop Functions Overview
Common Interaction Panes
Keyboard Shortcuts and Keyboard Navigation
Handling E-Mail
Handling Chat Sessions
Handling Instant Message Sessions
Handling Inbound MMS Messages
Handling Phone Calls
Handling Outbound Campaign Calls
Handling Callback
Handling Web Callback
Handling Open Media
Handling SMS
Handling SMS Overview
SMS Inbound Page Mode Window Interface
Handling SMS Inbound In Page Mode
SMS Outbound Page Mode Window Interface
Handling SMS Outbound Reply In Page Mode
Creating a New SMS Outbound In Page Mode
SMS Session Mode Window Interface
Handling SMS in Session Mode
Handling Video Sessions
Handling Inbound Surveys
Using Advanced Genesys Desktop Functions
Using Expert Desktop
Using the Common Tools
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