Keyboard Shortcuts

Genesys Supervisor Desktop is a browser-based web application, so it supports keyboard shortcuts for certain common functions.

The tables below detail the functionality that you can access through keyboard shortcuts. Consult your operating system and browser documentation for a list of supported keyboard shortcuts.

Genesys Supervisor Desktop Keyboard Shortcuts

The Genesys Desktop keyboard shortcuts can be divided into the following categories:

Supervisor Shortcuts

If you are configured as a supervisor, you have an additional set of keyboard shortcut options available in the Shortcuts pane:

This table lists and describes the Genesys Desktop Supervisor keyboard shortcuts.

Name

Configurable

Keys

Description

Supervisor work area

Home

Yes

Alt+Ctrl+H

Displays the view that you have specified as the Home view. This is the same as clicking the home icon.

Show supervisor area

Yes

Alt+Ctrl+S

Displays the Supervisor work area. This is the same as selecting Supervisor > Supervisor Work Area.

Settings

Yes

Alt+Shift+S

Displays the Supervisor Settings pane.

Add to quickdashboard

Yes

Alt+Shift+Q

Adds to the Quick Dashboard: the current view, the current selection, the current object list displayed in the List pane, or the current object displayed in the Details pane.

Load quickdashboard

Yes

Alt+Ctrl+Q

Displays the Manage Quick Dashboard dialog box.

Find

No

Ctrl+F

Displays the Find dialog box, if it is available for the current view.

Find Next

No

Alt+Shift+F

Finds the next item that is specified by the Find criteria.

Filter

Yes

Ctrl+Shift+F

Displays the Filter dialog box, if it is available for the current view.

Actions menu

Yes

Alt+Ctrl+A

Opens the Actions menu, if it is available for the current view.

Monitoring

Chat monitoring

Yes

Ctrl+Shift+C

Turns on monitoring for the selected agent in an agent group.

SIP silent monitoring

Yes

Ctrl+Shift+M

Turns on silent monitoring for the selected agent in an agent group.

SIP whisper coaching

Yes

Ctrl+Shift+W

Turns on whisper coaching for the selected agent in an agent group.

SIP barge-in

Yes

Ctrl+Shift+B

Turns on barge-in for the selected agent in an agent group.

Wizards

Profile template

Yes

Alt+Shift+1

Opens the Profile Template wizard.

Object set

Yes

Alt+Shift+2

Opens the Object Set wizard.

View template

Yes

Alt+Shift+3

Opens the View Template wizard.

Statistics

Yes

Alt+Shift+4

Opens the Statistics wizard.

Media

Yes

Alt+Shift+5

Opens the Media List wizard.

Threshold template

Yes

Alt+Shift+6

Opens the Threshold Template wizard.

Email list

Yes

Alt+Shift+7

Opens the Email List wizard.

Action template

Yes

Alt+Shift+8

Opens the Action Template wizard.

Reload customer views

Yes

Alt+Shift+9

Opens the Reload Customer View wizard.

Server settings

Yes

Alt+Shift+0

Opens the Server Settings dialog box.

Menu shortcuts

Alarms

Yes

Ctrl+Shift+1

Displays the Alarms view.

Agents

Yes

Ctrl+Shift+2

Displays the Agents view.

Agent groups

Yes

Ctrl+Shift+3

Displays the Agent Groups view.

Skills

Yes

Ctrl+Shift+4

Displays the Skills view.

Places

Yes

Ctrl+Shift+5

Displays the Places view.

Place groups

Yes

Ctrl+Shift+6

Displays the Place Groups view.

Switches

Yes

Ctrl+Shift+7

Displays the Switches view.

Interactions

Yes

Ctrl+Shift+8

Displays the Interactions view.