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Daily From drop-down list
Daily Till drop-down list
Data
Deactivates Do
Default E-Mail Address
    Selecting
Defines
    Voice CallBack
Delete
   Creating a New Outgoing E-Mail Message
   Using Spelling Checker
   Editing Contacts
   Outgoing E-Mail Form
   Attached data
    Contact
    E-mail
Deployment Guide
Descending Lists
Description
   Adding Contacts
   Editing Contacts
Deselect
Desktop
   Desktop Terminology
   Using Desktop Functionality
Desktop Terminology
Dial
   Handling VCB Dial Mode Calls
   Handling Phone Calls Overview
Dictionary
Directory
   Finding Contact History
   Maintaining Contact History
   Merging Contact History
   Editing Contacts
    Close
Directory list
   Adding Contacts
   Merging Contact History
Directory Number
   Desktop Terminology
   Genesys Desktop Interface and Controls
Directory tab
Disable Video Stream
Disconnect
   Answering Customer Direct Calls
   Handling VCB Dial Mode Calls
   Working on Progressive/Predictive Mode Calls
   Handling VCB Preview Mode Calls
   Handling Phone Calls Overview
   Incoming Phone Call Form
   Expert Desktop Secondary Controls
   Confirming Call Status
   Voice CallBack Interface
   Making a New Phone Call
   Using Conference
   Working on Preview Mode Calls
   Answering Preview Mode Calls
Display
    e-mail
Disposition Code
Disturb
   Expert Desktop Interface and Controls
   Incoming Phone Call Form
   Genesys Desktop Interface and Controls
DN
DNs
   Expert Desktop Interface and Controls
   Desktop Terminology
   Genesys Desktop Interface and Controls
Done
   Handling E-Mail Overview
   Incoming E-Mail Form
   Replying to a Message
DRAFT
   Opening a Message Saved as a Draft
   By Agent Tab
Draft E-Mail
Draft E-mail Management
   Genesys Desktop Interface and Controls
   Draft E-Mail Management Overview
   By Agent Tab
Draft E-mail workbin
Draft e-mails
Draft E-Mails MANAGEMENT Overview
Drop Functionality
   Using Common Tools Overview
   Using Desktop Functionality
Drop-Down Menus
   Expert Desktop Interface and Controls
   Genesys Desktop Interface and Controls
DTMF
   Incoming Phone Call Form
   Outgoing Phone Call Form
   Outbound Campaign Calls Interface
   CallBack Interface
dual tone multi frequency
   Incoming Phone Call Form
   Outgoing Phone Call Form
   Outbound Campaign Calls Interface
   CallBack Interface



E-mail
   All Tab
   Following Up After Sending an Invitation
   Using Common Tools Overview
   Outgoing Phone Call Form
   Responding to a Collaborative E-Mail Request
   Creating a New Outgoing E-Mail Message
   Auto Suggest Responses
   Opening a Message Saved as a Draft
   Maintaining Contact History
   Expert Desktop Interface and Controls
   Incoming Phone Call Form
   Transferring Interactions Overview
   Saving an E-Mail Message for Future Handling
   Expert Desktop Secondary Controls
   Actions on Stored Contact E-Mails
   Desktop Terminology
   Using Desktop Functionality
   Using Spelling Checker
   Standard Responses Library
   Genesys Desktop Interface and Controls
   E-Mail Form Interface Overview
   Using Transfer for E-Mail Drafts
   Adding Contacts
   Outgoing E-Mail Procedures Overview
   Draft E-Mail Management Overview
   Merging Contact History
   Responding to a Stored Collaboration Request
   Handling E-Mail Overview
   Editing Contacts
   Handling a Chat Session
   Outgoing E-Mail Form
   Attached data
   Incoming E-Mail Form
   By Agent Tab
   Inviting an Agent for E-Mail Collaboration
   Using Transfer for Outgoing E-Mail and Chat
   Using Transfer for Incoming E-Mail
   Using Attachments
   Replying to a Message
   Using Contact History Overview
   Chat Window Interface
    Closes
    Deletes
    display
    Enter
    handling
       All Tab
       Outgoing E-Mail Procedures Overview
    incoming
       Creating a New Outgoing E-Mail Message
       Handling E-Mail Overview
       Inviting an Agent for E-Mail Collaboration
       Using Transfer for Incoming E-Mail
    indicate
    number
    outgoing
       Responding to a Collaborative E-Mail Request
       Creating a New Outgoing E-Mail Message
       Opening a Message Saved as a Draft
       Actions on Stored Contact E-Mails
       Standard Responses Library
       Using Transfer for E-Mail Drafts
       Responding to a Stored Collaboration Request
       Handling E-Mail Overview
       Outgoing E-Mail Form
       Using Transfer for Outgoing E-Mail and Chat
       Using Transfer for Incoming E-Mail
       Using Attachments
    Read
    retrieve
       Opening a Message Saved as a Draft
       By Agent Tab
    Select
       Opening a Message Saved as a Draft
       Actions on Stored Contact E-Mails
       Using Transfer for E-Mail Drafts
    store
    transfer
    use
       Actions on Stored Contact E-Mails
       Handling E-Mail Overview
E-Mail Draft
   Saving an E-Mail Message for Future Handling
   Using Transfer for E-Mail Drafts
   Outgoing E-Mail Form
    Using Transfer
E-Mail Form
   Outgoing E-Mail Form
   Incoming E-Mail Form
    Incoming
    Outgoing
E-Mail Form Interface Overview
E-mail icon
   All Tab
   Handling E-Mail Overview
   By Agent Tab
    incoming
E-Mail Message
    Saving
E-Mail Overview
    Handling
E-mail Pending
    Incoming
    Outgoing
E-Mail Procedures Overview
    Outgoing
E-mail text
E-mail Web Request/Call
Easy-Newcall
    set
Easy-Newcall Option
Edit
   Creating a New Outgoing E-Mail Message
   Editing Contact Information
   Actions on Stored Contact E-Mails
   Voice CallBack Interface
   Outbound Campaign Calls Interface
   Editing Contacts
   Attached data
    Contact Information
    Contacts
    contact’s
Edit As New
    Selecting
Edit Attached Data
Edit E-mail Item
Email
   All Tab
   Desktop Terminology
   Standard Responses Library
Enable Video Stream
End
   Handling VCB Preview Mode Calls
   Handling a Chat Session
   Chat Window Interface
    Place
    Preview
Engaged
Engaged Mode
Enter
   Adding Contacts
   Handling a Chat Session
    E-mail
    Pressing
enter comments
Enter e-mail
Enter key
    use
Estimated Waiting Time
   Desktop Terminology
   Voice CallBack Interface
Event Media
   Expert Desktop Secondary Controls
   Making a New Phone Call
Events
EWT
Expand/collapse button
Expert
   The Expert
   Overview Agent
Expert Contact toolbar
Expert Desktop Interface
Expert Desktop Secondary Controls
Expert Phone Calls Overview
    Handling
External Agent
    Pending



Failed E-Mail
Favorites
    Use
Favorites list
Favorites tab
fax
File menu
   Outgoing Phone Call Form
   Creating a New Outgoing E-Mail Message
   Expert Desktop Interface and Controls
   Genesys Desktop Interface and Controls
   Handling E-Mail Overview
Find tab
Finding
   Finding Contact History
   Maintaining Contact History
   Merging Contact History
   Editing Contacts
    Contact
    Contact history
    Select
Follow
Follow Up
    Selecting
Form
Forward
Future Handling
Fw


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