Handling Phone Calls Overview
Answering Preview Mode Calls
Outgoing Phone Call Form
Expert Desktop Interface and Controls
Incoming Phone Call Form
Expert Desktop Secondary Controls
Standard Responses Library
Genesys Desktop Interface and Controls
Outgoing E-Mail Form
Incoming E-Mail Form
Chat Window Interface
Expert Desktop Interface and Controls
Genesys Desktop Interface and Controls
Outgoing Phone Call Form
Incoming Phone Call Form
Expert Desktop Secondary Controls
Outgoing E-Mail Form
Incoming E-Mail Form
Chat Window Interface
All Tab
Outgoing Phone Call Form
Incoming Phone Call Form
Expert Desktop Secondary Controls
Outgoing E-Mail Form
Incoming E-Mail Form
By Agent Tab
Chat Window Interface
Incoming Phone Call Form
Genesys Desktop Interface and Controls
Standard Responses Library
Adding Contacts
Using Attachments
Using Add and Get Chain
Working on Pro-Active Preview Mode Calls
Outbound Campaign Calls Interface
Expert Desktop Interface and Controls
Genesys Desktop Interface and Controls
Overview Agent
Incoming E-Mail Form
All Tab
By Agent Tab
Launching Genesys Desktop
By Agent Tab
Expert Desktop Interface and Controls
Genesys Desktop Interface and Controls
Expert Desktop Interface and Controls
Genesys Desktop Interface and Controls
All Tab
Handling E-Mail Overview
Outgoing E-Mail Form
Incoming E-Mail Form
Replying to a Message
Handling E-Mail Overview
Outgoing E-Mail Form
Replying to a Message
Answering Customer Direct Calls
Answering Preview Mode Calls
Using Settings
Using Spelling Checker
Handling VCB Preview Mode Calls
Voice CallBack Interface
Outgoing E-Mail Form
Using Attachments
Outgoing Phone Call Form
Incoming Phone Call Form
Expert Desktop Secondary Controls
Genesys Desktop Interface and Controls
Attached data
Rerouting a Call
Chat Window Interface
Standard Responses Library
Using Attachments
Genesys Desktop Interface and Controls
Replying to a Message
Expert Desktop Interface and Controls
Genesys Desktop Interface and Controls
Outgoing Phone Call Form
Incoming Phone Call Form
Expert Desktop Secondary Controls
Outgoing E-Mail Form
Incoming E-Mail Form
Chat Window Interface
Using Reschedule
Voice CallBack Interface
Outgoing Phone Call Form
Incoming Phone Call Form
Expert Desktop Secondary Controls
Handling Phone Calls Overview
Web Callback Window Interface
Common Interaction Panes
Web Callback Window Interface
Desktop Terminology
Rerouting a Call
Desktop Terminology
Working on Preview Mode Calls
Expert Desktop Interface and Controls
Genesys Desktop Interface and Controls
Working on Preview Mode Calls
Working on Pro-Active Preview Mode Calls
Handling VCB Preview Mode Calls
Editing Contact Information
Using Add and Get Chain
Handling a Chat Session
Attached data
Incoming E-Mail Form
Replying to a Message
Expert Desktop Interface and Controls
Using Settings
Incoming Phone Call Form
Genesys Desktop Interface and Controls
Expert Desktop Secondary Controls
Making a New Phone Call
Chat Window Interface
Outbound Campaign Calls Interface
Using Add and Get Chain
Expert Desktop Interface and Controls
Genesys Desktop Interface and Controls
Expert Desktop Interface and Controls
Genesys Desktop Interface and Controls
Expert Desktop Interface and Controls
Genesys Desktop Interface and Controls
Launching Genesys Desktop
Handling a Chat Session
Chat Window Interface
Handling a Chat Session
Chat Window Interface
Outgoing Phone Call Form
Incoming Phone Call Form
Expert Desktop Secondary Controls
Key to Contact History Icons
Voice CallBack Interface
Handling a Chat Session
Incoming E-Mail Form
Rerouting a Call
Chat Window Interface
Outgoing Phone Call Form
Incoming Phone Call Form
Expert Desktop Secondary Controls
Chat Window Interface
Outgoing Phone Call Form
Incoming Phone Call Form
Expert Desktop Secondary Controls
Incoming E-Mail Form
Outgoing Phone Call Form
Expert Desktop Secondary Controls
Incoming E-Mail Form
Finding Contact History
Responding to a Collaborative E-Mail Request
Creating a New Outgoing E-Mail Message
Editing Contact Information
Saving an E-Mail Message for Future Handling
Using Spelling Checker
Key to Contact History Icons
Adding Contacts
Merging Contact History
Incoming E-Mail Form
Working on Preview Mode Calls
Using Attachments
Handling E-Mail Overview
Inviting an Agent for E-Mail Collaboration
Replying to a Message
Inviting an Agent for E-Mail Collaboration
Using Notepad
Using Conference
Video Session Window Interface
Outgoing Phone Call Form
Incoming Phone Call Form
Outgoing Phone Call Form
Incoming Phone Call Form
Expert Desktop Secondary Controls
Using Conference
Outgoing Phone Call Form
Incoming Phone Call Form
Using Conference
Outgoing Phone Call Form
Incoming Phone Call Form
Expert Desktop Secondary Controls
Using Conference
Chat Window Interface
Outgoing Phone Call Form
Incoming Phone Call Form
Expert Desktop Secondary Controls
Chat Window Interface
Working on Progressive/Predictive Mode Calls
Launching Genesys Desktop
Expert Desktop Interface and Controls
Handling VCB Preview Mode Calls
Handling Phone Calls Overview
Incoming Phone Call Form
Using Add and Get Chain
Expert Desktop Secondary Controls
Genesys Desktop Interface and Controls
Making a New Phone Call
Working on Preview Mode Calls
Expert Desktop Interface and Controls
Genesys Desktop Interface and Controls
Handling VCB Dial Mode Calls
Voice CallBack Interface
Finding Contact History
Creating a New Outgoing E-Mail Message
Maintaining Contact History
Using Add and Get Chain
Adding Contacts
Merging Contact History
Editing Contacts
Inviting an Agent for E-Mail Collaboration
Using Contact History Overview
Using Contact Tab
Creating a New Outgoing E-Mail Message
Adding Contacts
Outgoing Phone Call Form
Finding Contact History
Maintaining Contact History
Phone Call Form Interface Overview
Handling Phone Calls Overview
Incoming Phone Call Form
Expert Desktop Secondary Controls
Actions on Stored Contact E-Mails
Adding Contacts
Merging Contact History
Editing Contacts
Handling a Chat Session
Outgoing E-Mail Form
Using Contact History Overview
Using Notepad
Editing Contact Information
Using Contact Tab
Common Interaction Panes
Using Contact Tab
Outgoing Phone Call Form
Incoming Phone Call Form
Expert Desktop Secondary Controls
Outgoing E-Mail Form
Incoming E-Mail Form
Chat Window Interface
Genesys Desktop Interface and Controls
Outgoing E-Mail Form
Replying to a Message
Expert Desktop Interface and Controls
Genesys Desktop Interface and Controls
Creating a New Outgoing E-Mail Message
Using Contact History Overview
Creating a New Outgoing Instant Message
Expert Desktop Interface and Controls
Using Expert Desktop Overview
Genesys Desktop Interface and Controls
Expert Desktop Interface and Controls
Using Expert Desktop Overview
Genesys Desktop Interface and Controls
All Tab
Using Common Tools Overview
Genesys Desktop Interface and Controls
By Agent Tab
Outgoing Phone Call Form
Incoming Phone Call Form
Expert Desktop Secondary Controls
Outgoing E-Mail Form
Incoming E-Mail Form
Inviting an Agent for E-Mail Collaboration
Chat Window Interface
Common Interaction Panes