Supervisor Desktop Overview
Introduction
Basic Tasks
Quick Dashboard Tasks
Agent Management Tasks
Interaction Management Tasks
    Interaction Management Tasks Overview
    Interaction Management Tasks
    Filtering Interaction Lists
    Moving Interactions
    Setting the Priority of Interactions
    Using Macros
       Using Macros Overview
       Introduction to Macros
       Working with Macros
    Editing Properties
    Managing Spam
    Terminating Interactions
    Locking and Unlocking Interactions
    E-Mail Management Tasks
    Example Open Media Screens
Example Customer Views
Administration Tasks