Agent Desktop Overview
Genesys Desktop
Using Basic Genesys Desktop Functions
Using Advanced Genesys Desktop Functions
Using Expert Desktop
Using the Common Tools
Using the Common Tools Overview
Transferring Interactions
Using Conference
Using Spelling Checker
Auto Suggest Responses
Using Notepad
Attached Data
Disposition Code
Using Contact History
Using Contact History Overview
Actions on Stored Contact Interactions
Using Contact Tab
Adding Contacts
Editing Contacts
Finding Contact History
Key to Contact History Icons
Maintaining Contact History
Merging Contact History
Previewing Print Items
Using Standard Responses
Handling Co-browser Sessions
Viewing Statistics
Using Settings
Using Desktop Functionality
Using Attachments
Rescheduling Records
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