Using Contact Tab

The Contact and History tabs appear on the right side of many of the Genesys Desktop windows. They can also be accessed by clicking the Contacts icon.

When it receives a message from a contact, or when it makes a phone call to a contact, Genesys Desktop captures basic information from the interaction and uses it to create a history for the contact.

If a contact uses multiple e-mail addresses or phone numbers, Genesys Desktop sets up separate records for the same contact.

Use the Contact tab and the History tab to manage contact information and contact interactions.

The Contact tab, which you can access by clicking the Contacts icon, enables you to: