Handling a Video Session

If your contact center has SIP video capabilities, and if you are logged on to a video extension, Genesys Desktop can route a video request to your desktop.

Note: In order to conduct a video interaction, you must have an operational  webcam connected to your workstation.

Here is an example of how to conduct a video session:

  1. During a phone call with a contact, you or the contact may wish to open a video session.

  2. Click the Enable Video Stream icon () to open the Video Session window.

  3. The Video Session window contains both the video stream from the contact and a preview of your video stream. With both video streams functioning, begin your session.

  4. You can continue the interaction in any of the following ways:

  1. To conclude the interaction, click Disconnect.

  2. When you are finished:

The Video Session window closes. The interaction is entered into the Contact History.