Supervisor Desktop Overview
Introduction
Basic Tasks
Quick Dashboard Tasks
Agent Management Tasks
Interaction Management Tasks
Interaction Management Tasks Overview
Interaction Management Tasks
Filtering Interaction Lists
Filtering Interaction Lists Overview
Defining and Applying a New Filter
Modifying the Currently Applied Filter
Working with Named Filters
Choosing Filter Window Criteria
Canceling Filtering of a List
Moving Interactions
Setting the Priority of Interactions
Using Macros
Editing Properties
Managing Spam
Terminating Interactions
Locking and Unlocking Interactions
E-Mail Management Tasks
Example Open Media Screens
Example Customer Views
Administration Tasks
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