Agent Desktop Overview
Genesys Desktop
Using Basic Genesys Desktop Functions
Using Advanced Genesys Desktop Functions
Using Expert Desktop
Using the Common Tools
    Using the Common Tools Overview
    Transferring Interactions
       Transferring Interactions Overview
       Using Transfer for Outgoing E-Mail, Chat, SMS, and Open Media
       Using Transfer for Incoming E-Mail
       Using Transfer for Incoming and Outgoing Phone Calls and Instant Messaging
       Using Transfer for E-Mail Drafts
    Using Conference
    Using Spelling Checker
    Auto Suggest Responses
    Using Notepad
    Attached Data
    Disposition Code
    Using Contact History
    Using Standard Responses
    Handling Co-browser Sessions
    Viewing Statistics
    Using Settings
    Using Desktop Functionality
    Using Attachments
    Rescheduling Records