Using Desktop Functionality

The following functions enable you to maneuver in your desktop:

Drag-and-Drop Functionality

You can select text, or any part of its content, and drag it to another pane on your desktop.

For example, you can insert the following into your e-mail or chat:

You can also copy text, or any part of its content, and paste it into another pane on your desktop.

Ascending / Descending Lists

You can sort lists in ascending or descending order.

Expand and Collapse Buttons

These buttons ( ) appear at the top-left of the History tab and the Responses tab. They enable you to expand or collapse tree views.

Grips, Spines, and Anchors

The various Genesys Desktop windows and panes feature grips, spines, and anchors that enable you to resize the panes within the main Genesys Desktop window.