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Ready
   Agents and Places
   Groups
Ready, Not Ready
Receive
   Properties Tab Settings
   Adding New Agents
    e-mail
       Properties Tab Settings
       Adding New Agents
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    Framework 7.x Statistics Server User's Guide
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Related Topics
Reload Area
Reload Example Customer Views
Reload Example Customer Views window
    Use
Reload Example Customer Viewsdisplays
Reloading
    Example Customer Views
Remaining
    ACD Queues
Remove Agents
   Tasks
   Managing Agent Group Membership
Remove From Agent
   Assigning / Removing an Agent's Login ID
   Managing Skills at the Organization Level
   Applying Actions
Remove From Agent Groups window
Remove From Groups
   Applying Actions
   Managing Agent Group Membership
Remove From Quick Dashboard
Remove Skill From Agents Area
Remove Skill From Agents Table
    Agents
Remove Skill/Level
   Managing Skills of Multiple Agents
   Applying Actions
Remove Skill/Level From Agents Window
Remove Skill/Level window
   Managing Skills of Multiple Agents
   Managing Skills at the Organization Level
   Applying Actions
    Displays
    Use
Remove Test Object Set
Removing
   Managing Skills of Multiple Agents
   Customizing the Quick Dashboard
   Assigning / Removing an Agent's Login ID
   Deleting Agents
   Tasks
   Managing Skills at the Organization Level
   Removing a Filter from a List
   Properties Tab Settings
   Adding New Agents
   Applying Actions
   Sorting and Filtering Object Lists
   Managing Agent Group Membership
    Agent Login ID
    Agents
       Deleting Agents
       Managing Agent Group Membership
    Entries
    Filter
       Removing a Filter from a List
       Sorting and Filtering Object Lists
    Login ID
       Assigning / Removing an Agent's Login ID
       Properties Tab Settings
       Adding New Agents
       Applying Actions
    Skill
       Managing Skills at the Organization Level
       Properties Tab Settings
       Adding New Agents
    Skill/Level
       Tasks
       Applying Actions
    Skills
Removing Entries
Rename Filter window
    close
Rename Group
Renaming
    Filter
Represent
   Quick Dashboard Tasks
   Major Areas and Controls
    ACD Queue
       Quick Dashboard Tasks
       Major Areas and Controls
    Agent
       Quick Dashboard Tasks
       Major Areas and Controls
Reqs
   Agents and Places
   Groups
    Coaching
       Agents and Places
       Groups
Require Content Analysis
   Interaction Management Tasks
   Applying Actions
   Performing Content Analysis on E-Mail
    applies
Reset
   Customizing the Quick Dashboard
   Quick Dashboard Tasks
    Home
    Home icon
Reset Home
ResetBasedNotification
    Selecting
Response Time
Returning
    Previous Levels
Right
Ringing
Route Point
Routing
   Object Lists
   Navigation Scenario
   Navigation Controls
   Tasks
   Object Sets and View Templates
    Point
    Point Group
    Point Groups
       Object Lists
       Navigation Scenario
       Navigation Controls
       Tasks
    Points
       Object Lists
       Tasks
    Queue
    Queues
Routing Point Groups
   Object Lists
   Queues and Routing Points
    Set
Routing Points
   Object Lists
   Queues and Routing Points
   Object Set Wizard
   Object Sets and View Templates
    Set
Routing Queues
   Object Lists
   Tasks
   Queues and Routing Points
   Object Set Wizard
    Set
Rows
   Customizing the Quick Dashboard
   Quick Dashboard Tasks
    Quick Dashboard
Running
    Macro



Sales
   Sending Alarm Notifications Via E-Mail
   Properties Tab Settings
   Adding New Agents
   Managing Agent Group Membership
   Object Sets and View Templates
    displaying
Sales ACD Queue
SalesLeads E-Mail Notification List
Save
   Assigning / Removing an Agent's Login ID
   Defining and Applying a New Filter
   Assigning Quick Dashboard Templates to Users
   Assigning E-Mail Notification Lists to Objects
   Working with Named Filters
   Assigning View Profile Templates to Supervisors
   Assigning Action Templates to Users
   Modifying the Currently Applied Filter
   Assigning Thresholds to Objects
   Assigning Capacity Rules
    choose
Save As
   Choosing Filter Window Criteria
   Modifying the Currently Applied Filter
Save Filter window
    close
Save/Copy/Rename Filter Window
   Choosing Filter Window Criteria
   Working with Named Filters
    Use
       Choosing Filter Window Criteria
       Working with Named Filters
Screen
   View Template Wizard
   View Profile Template Wizard
    View Profile Template Wizard
    View Template Wizard
Search Down
Search Up
Second Field
Section
   Properties Tab Settings
   Adding New Agents
    Monitoring
       Properties Tab Settings
       Adding New Agents
See
   Working With Macros
   Tasks
   Properties Tab Settings
   Adding New Agents
   Defining Threshold Templates
   Applying Actions
   Defining Action Templates
   Performing Content Analysis on E-Mail
   Managing Agent Group Membership
   Sending Automated Responses to E-Mail
    Action Template Wizard
    Genesys Desktop Deployment Guide
       Applying Actions
       Performing Content Analysis on E-Mail
       Sending Automated Responses to E-Mail
    Genesys Desktop Developer's Guide
    Manage Agent Group Membership Window
       Properties Tab Settings
       Adding New Agents
       Managing Agent Group Membership
    New/Copy/Edit Macro Window
    Threshold Template Wizard
See Filter Field
   Assigning / Removing an Agent's Login ID
   Properties Tab Settings
   Adding New Agents
   Managing Agent Group Membership
   Moving Interactions
Select Advanced Criteria
   Finding Objects
   Choosing Filter Window Criteria
   Sorting and Filtering Object Lists
Select Agent window
    Use
Select Alarm
Select All
   Managing Spam
   Terminating Interactions
   Locking and Unlocking Interactions
   Managing Skills at the Organization Level
   Properties Tab Settings
   Adding New Agents
   Applying Actions
   Managing Agent Group Membership
   Object Set Wizard
   Selecting Objects
Select All Alarms
   Viewing Aggregate Alarm Levels
   Example Alarm Views
Select Basic Criteria
   Finding Objects
   Choosing Filter Window Criteria
   Sorting and Filtering Object Lists
Select Search Down
Select Search Up
Select Use
Select Use Default Template
Select Wrap Search
Selected > Disable
Selected > Enable
Selected Agent Groups Area
Selected Agent Groups Table
    Agent Groups
Selected Agents
Selected Interactions
   Managing Spam
   Terminating Interactions
   Editing Attached Data
    Editing
Selected Objects
Selected Properties
Selecting
   Navigation Scenario
   Navigation Controls
   Managing Spam
   Terminating Interactions
   Managing Skills of Multiple Agents
   Working With Macros
   Customizing the Quick Dashboard
   Locking and Unlocking Interactions
   Setting the Priority of Interactions
   Sending Alarm Notifications Via E-Mail
   Assigning / Removing an Agent's Login ID
   Deleting Agents
   Assigning E-Mail Notification Lists to Objects
   Editing Attached Data
   Managing Skills at the Organization Level
   Quick Dashboard Tasks
   Statistic Wizard
   Properties Tab Settings
   Adding New Agents
   Interaction Management Tasks
   Setup Scenarios
   Defining and Testing a Basic Configuration
   Silently Monitoring Agents
   Performing Content Analysis on E-Mail
   Managing Agent Group Membership
   Object Set Wizard
   Assigning Thresholds to Objects
   Assigning Capacity Rules
   Selecting Objects
   Moving Interactions
   Sending Automated Responses to E-Mail
    Action Template
       Properties Tab Settings
       Adding New Agents
    Agent
       Navigation Scenario
       Assigning / Removing an Agent's Login ID
       Silently Monitoring Agents
    Agent Groups
    Capacity Rule
       Properties Tab Settings
       Adding New Agents
    ChangesBasedNotification
    choosing
       Setup Scenarios
       Defining and Testing a Basic Configuration
       Selecting Objects
    e-mail
    Mark Non Spam
    Media List
    NoNotification
    Objects
    Premier Sales ACD Queue
    Properties
       Assigning E-Mail Notification Lists to Objects
       Assigning Thresholds to Objects
       Assigning Capacity Rules
    Queue
    Quick Dashboard Template
       Properties Tab Settings
       Adding New Agents
    ResetBasedNotification
    Supervisor
    Switch
    Threshold Template
       Properties Tab Settings
       Adding New Agents
    TimeBasedNotification
    Up One Level button
Send Automated Response
   Working With Macros
   Interaction Management Tasks
   Applying Actions
   Sending Automated Responses to E-Mail
    applies
    Use
Send e-mail
   Defining Server-Level Settings
   Tasks
Sending
   Sending Alarm Notifications Via E-Mail
   Interaction Management Tasks
   Defining E-Mail Notification Lists
   Sending Automated Responses to E-Mail
    Alarm Notifications Via E-Mail
    Automated Responses
       Interaction Management Tasks
       Sending Automated Responses to E-Mail
    e-mail
Server Settings
Server Settings window
    access
    close
    Use
Server-Level Settings
    Defining
Service Factor
Service Types
ServiceFactor1
   Statistic Wizard
   Queues and Routing Points
Set
   Object Lists
   Open Quick Dashboard Template Window
   Working With Macros
   Locking and Unlocking Interactions
   Setting the Priority of Interactions
   Assigning Quick Dashboard Templates to Users
   Assigning E-Mail Notification Lists to Objects
   Editing Attached Data
   Major Areas and Controls
   Assigning View Profile Templates to Supervisors
   Working with Large Lists
   Defining Threshold Templates
   Assigning Action Templates to Users
   Applying Actions
   Defining E-Mail Notification Lists
   Assigning Thresholds to Objects
   Assigning Capacity Rules
    100
    ACD Queues
    Action Template
    Agent Groups
    Agents
       Applying Actions
       Assigning Capacity Rules
    Capacity Rule
    Default
    Delete
    Delete Flexible Property
    E-Mail Notification List
    Filter
    Lock Mode
    On
    Place Groups
    Priority
    Queue Groups
    Queues
    Quick Dashboard Template
    Routing Point Groups
    Routing Points
    Routing Queues
    Terminate
    Threshold Template
    Use Default List
    Use Default Template
       Open Quick Dashboard Template Window
       Defining Threshold Templates
    View Profile Template
    Virtual Queues
    Virtual Routing Points
Set Action Template
   Properties Tab Settings
   Adding New Agents
Set As Default
   Open Quick Dashboard Template Window
   Working with Existing Quick Dashboard Templates
   Defining Threshold Templates
   Defining E-Mail Notification Lists
Set Current View As Home
Set Fixed Property
   Working With Macros
   Editing Attached Data
Set Flexible Property
   Working With Macros
   Editing Attached Data
Set Monitoring Scope: Agent
Set Monitoring Scope: Call
Set Priority
   Working With Macros
   Setting the Priority of Interactions
   Applying Actions
Set Priority window
Set Quick Dashboard Template
   Properties Tab Settings
   Adding New Agents
Set Threshold Template
   Properties Tab Settings
   Adding New Agents
Settings
   Quick Dashboard Tasks
   Statistic Wizard
    Use
Settings Icon
   Quick Dashboard Tasks
   Working with Existing Quick Dashboard Templates
    use
Settings Screen
Setup Scenarios
Short Name
   Defining Statistics
   Statistic Wizard
   View Template Wizard
   Agents and Places
   Groups
   Interaction Queues
   Tenants
   Queues and Routing Points
shortcuts
Show All
   Defining and Applying a New Filter
   Managing Skills at the Organization Level
   Removing a Filter from a List
   Applying Actions
   Sorting and Filtering Object Lists
Show All Button
Show Names
Show Supervisor Work Area
Show Supervisor Work Area Icon
Shows
    Supervisor Work Area
silent chat monitoring
Silent Monitoring
   Properties Tab Settings
   Adding New Agents
   Voice And Video Monitoring
Silent Monitoring Icon
Silent Monitoring Request
    Cancelling
    Submitting
Silent Monitoring Session
Silent Monitoring Session Icon
   Quick Dashboard Tasks
   Silently Monitoring Agents
    Status Summary
Silently Monitoring Agents
Simultaneous Monitoring
Simultaneously Opening
Since Login
Since Object Sets
Single Agent
Single Object
   Assigning E-Mail Notification Lists to Objects
   Assigning Thresholds to Objects
SIP
    during
SIP Monitoring Intrusion
SIP Monitoring Intrusion icon
SIP Monitoring Session icon
SIP Monitoring Settings
   Voice Monitoring
   Monitoring Settings
SIP Monitoring Type
SIP Silent Monitoring
SIP Whisper Coaching
SIP Whisper Coaching icon
Skill Level
Skill/Level
   Managing Skills of Multiple Agents
   Tasks
   Managing Skills at the Organization Level
   Applying Actions
    Add
    Agent
    assign
       Managing Skills of Multiple Agents
       Managing Skills at the Organization Level
       Applying Actions
    cancel
    Remove
       Tasks
       Applying Actions
    submit
Skills
   Managing Skills of an Individual Agent
   Managing Skills of Multiple Agents
   Managing Skills Overview
   Tasks
   Managing Skills at the Organization Level
   Properties Tab Settings
   Adding New Agents
   Applying Actions
   Agent Management Tasks Overview
    Assigning
       Managing Skills of Multiple Agents
       Managing Skills at the Organization Level
    Managing
       Managing Skills of an Individual Agent
       Managing Skills of Multiple Agents
       Managing Skills Overview
       Managing Skills at the Organization Level
       Properties Tab Settings
       Adding New Agents
       Agent Management Tasks Overview
    Name
       Managing Skills at the Organization Level
       Properties Tab Settings
       Adding New Agents
    possess
       Managing Skills of Multiple Agents
       Managing Skills at the Organization Level
    Removing
       Managing Skills of Multiple Agents
       Managing Skills at the Organization Level
       Properties Tab Settings
       Adding New Agents
Skills Section
   Properties Tab Settings
   Adding New Agents
Slice Control
   Assigning / Removing an Agent's Login ID
   Managing Skills at the Organization Level
   Properties Tab Settings
   Adding New Agents
   Working with Large Lists
   Managing Agent Group Membership
   Object Set Wizard
   Moving Interactions
    Use
Slice Control Area
   Major Areas and Controls
   Managing Agent Group Membership
Slice Size
    Changing
Sliding
Sliding Selection
SMS
    example screens
SMTP e-mail
SMTP Server
Solution
Sorting
    Object Lists
Spam
    Managing
Specific Entry
Specific Location
Specific Object List
Specify
   Managing Skills at the Organization Level
   Assigning Capacity Rules
    Capacity Rule
    Level
Split Pane
Split Pane Adjuster
SSL
SSL-based
Standard Views
Started
    Getting
State
   Properties Tab Settings
   Adding New Agents
   Queues and Routing Points
    Agent
       Properties Tab Settings
       Adding New Agents
    NULL
Statistic Category
   Statistic Wizard
   View Template Wizard
    name
Statistic Group
   View Template Wizard
   Agents and Places
   Groups
   Interaction Queues
   Tenants
   Queues and Routing Points
    existing
Statistic Long Name
   Agents and Places
   Groups
   Interaction Queues
   Tenants
   Queues and Routing Points
Statistic Type
   Statistic Wizard
   Agents and Places
   Groups
   Interaction Queues
   Tenants
   Queues and Routing Points
    Use
Statistic Type Screen
Statistic Type Table
Statistic Wizard
    close
Statistic-level
   Example Alarm Views
   Defining Action Templates
Statistic-Level Alarms
   Statistic-Level Alarms
   Defining Action Templates
Statistics
   Defining Statistics
   View Template Wizard
   Major Areas and Controls
    Defining
Statistics Area
   Defining Statistics
   View Template Wizard
Statistics Screen
Statistics Server
   Defining and Testing a Production Configuration
   Defining Statistics
   Statistic Wizard
   Agents and Places
   Queues and Routing Points
Statistics Server application
Statistics Table
   Defining Statistics
   View Template Wizard
Statistics window
    close
    Display
    Use
Statisticsdisplays
StatisticType
   Agents and Places
   Groups
Status Summary
   Quick Dashboard Tasks
   Displaying Summary Windows
    Alarms Icon
    Silent Monitoring Session Icon
Status Summary window
   Quick Dashboard Tasks
   Displaying Summary Windows
    causes
Status1
Stopped Processing
Stopped_Processing_Queue
Submit
   Managing Skills of Multiple Agents
   Silently Monitoring Agents
    Monitoring Intrusion Request
    Silent Monitoring Request
    Skill/Level
    Whisper Coach Request
Sum
    Total ACW Time
    Total Available Time
    Total Not Ready Time
    Total Talk Time
Summary
   Printing Object Lists and Objects
   Quick Dashboard Tasks
   Object Set Wizard
   Object Sets and View Templates
Summary Tab
Summary View
Summary Windows
    Displaying
Summarydisplays
Supervisor
   Navigation Scenario
   Accessing the Supervisor Work Area
   Major Areas and Controls
   Assigning View Profile Templates to Supervisors
   Setup Scenarios
    selecting
Supervisor > Settings
   Defining Media Lists
   Defining Server-Level Settings
   Defining View Templates
   Reloading the Example Customer Views
   Defining Statistics
   Defining Threshold Templates
   Defining E-Mail Notification Lists
   Defining Action Templates
   Defining View Profile Templates
   Defining Object Sets
Supervisor Desktop
   Navigation Scenario
   Accessing the Supervisor Work Area
   Tasks
   Quick Dashboard Tasks
   Viewing Aggregate Alarm Levels
   Defining Threshold Templates
Supervisor Section
   Properties Tab Settings
   Adding New Agents
Supervisor Work Area
   Viewing Media Status Details
   Object Lists
   Navigation Scenario
   Navigation Controls
   Accessing the Supervisor Work Area
   Managing Spam
   Terminating Interactions
   Managing Skills of Multiple Agents
   Defining Server-Level Settings
   Working With Macros
   Customizing the Quick Dashboard
   Defining View Templates
   Locking and Unlocking Interactions
   Reloading the Example Customer Views
   Setting the Priority of Interactions
   Sending Alarm Notifications Via E-Mail
   Assigning / Removing an Agent's Login ID
   Displaying Object Details
   Printing Object Lists and Objects
   Deleting Agents
   Assigning Quick Dashboard Templates to Users
   Assigning E-Mail Notification Lists to Objects
   Defining and Testing a Production Configuration
   Editing Attached Data
   Tasks
   Managing Skills at the Organization Level
   Quick Dashboard Tasks
   Statistic-Level Alarms
   Defining Statistics
   Statistic Wizard
   Properties Tab Settings
   Managing Login IDs at Switch Level
   Adding New Agents
   View Template Wizard
   Major Areas and Controls
   Assigning View Profile Templates to Supervisors
   Defining Threshold Templates
   Assigning Action Templates to Users
   Interaction Management Tasks
   Changing Agent Properties
   Setup Scenarios
   Defining and Testing a Basic Configuration
   Silently Monitoring Agents
   Defining Action Templates
   Defining View Profile Templates
   Performing Content Analysis on E-Mail
   View Profile Template Wizard
   Managing Agent Group Membership
   Object Set Wizard
   Assigning Thresholds to Objects
   Assigning Capacity Rules
   Object Sets and View Templates
   Moving Interactions
   Sending Automated Responses to E-Mail
   Defining Object Sets
   Quick Access to Threshold Wizard
    access
       Properties Tab Settings
       Adding New Agents
    Accessing
    causes
    close
    corner
       Customizing the Quick Dashboard
       Changing Agent Properties
    Display
       Accessing the Supervisor Work Area
       Major Areas and Controls
    illustrates
    open
       Navigation Controls
       Defining View Templates
       Reloading the Example Customer Views
       Assigning Quick Dashboard Templates to Users
       Defining and Testing a Production Configuration
       Defining Statistics
       Statistic Wizard
       View Template Wizard
       Assigning View Profile Templates to Supervisors
       Assigning Action Templates to Users
       Setup Scenarios
       Defining and Testing a Basic Configuration
       Defining Action Templates
       Defining View Profile Templates
       View Profile Template Wizard
       Object Set Wizard
       Defining Object Sets
    portion
       Viewing Media Status Details
       Assigning / Removing an Agent's Login ID
       Displaying Object Details
       Printing Object Lists and Objects
       Assigning Quick Dashboard Templates to Users
       Assigning E-Mail Notification Lists to Objects
       Assigning View Profile Templates to Supervisors
       Assigning Action Templates to Users
       Defining and Testing a Basic Configuration
       Assigning Thresholds to Objects
       Assigning Capacity Rules
    shows
    Use
       Object Lists
       Interaction Management Tasks
       Managing Agent Group Membership
Support
Support ACD Queue
Support Object Set
SupportLeads E-Mail Notification List
Switch
   Managing Login IDs at Switch Level
   Setup Scenarios
   Object Set Wizard
    Double-clicking
    select
    Use
Switch Level
Switch Screen
Switching to Silent Monitoring from Intrusion
synchronizing environment changes
synchronous updates


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