Supervisor Desktop Overview
Introduction
Basic Tasks
Quick Dashboard Tasks
Agent Management Tasks
Interaction Management Tasks
Interaction Management Tasks Overview
Interaction Management Tasks
Filtering Interaction Lists
Moving Interactions
Setting the Priority of Interactions
Using Macros
Editing Properties
Managing Spam
Terminating Interactions
Locking and Unlocking Interactions
E-Mail Management Tasks
E-Mail Management Tasks Overview
Example E-Mail Screens
Sending Automated Responses to E-Mail
Performing Content Analysis on E-Mail
Example Open Media Screens
Example Customer Views
Administration Tasks
|