Launching Genesys Desktop

To use Genesys Desktop, you must launch the application, accept the security or non-disclosure requirements, and register your workstation.

This page contains the following sections:

Launching the Genesys Desktop Application with Security Banner

To launch the Genesys Desktop application if your system is configured to require you to acknowledge a security banner or non-disclosure agreement:

  1. Launch your web browser (Microsoft Internet Explorer, Safari, or Mozilla Firefox).

  2. In the Address box, enter the following address: http://[host]:[port]/gdesktop

Optionally, you can append /logon.jsp to the address.

The security banner dialog box appears.

  1. Read the information in the security banner, then do one of the following:

  1. If you clicked Accept, the login window appears.

  1. Enter your user name, password, and Place in the login window (see. See your system administrator for this information).

Keep this information handy, because you must enter it each time you launch Genesys Desktop or change workstations.

Note: The login text boxes are case-sensitive.

  1. If you have logged in before, Genesys Desktop remembers your registration information. Click Submit to login and register yourself for the same multimedia channel(s) as your previous login.

To change your selection of multimedia channels see Registering your Workstation with Genesys Servers.

Launching the Genesys Desktop Application Without Security Banner

To launch the Genesys Desktop application if your system is not configured to require you to acknowledge a security banner or non-disclosure agreement:

  1. Launch Internet Explorer.

  2. In the Address box, enter the following address: http://[host]:[port]/gdesktop

Optionally, you can append /logon.jsp to the address.

The login window appears.

  1. Enter your user name, password, and Place in the login window (see. See your system administrator for this information).

Keep this information handy, because you must enter it each time you launch Genesys Desktop or change workstations.

Note: The login text boxes are case-sensitive.

  1. If you have logged in before, Genesys Desktop remembers your registration information. Click Submit to login and register yourself for the same multimedia channel(s) as your previous login.

To change your selection of multimedia channels see Registering your Workstation with Genesys Servers.

Registering Your Workstation with Genesys Servers

Genesys Desktop employs two login windows.

The appearance and content of the second window depends on your environment and how you are configured as an agent.

For example, a Voice-only agent will see only a single channel, while a Voice-and-Multimedia agent might see a window similar to the one shown in Step 1 below.

  1. In the first login window (see Launching the Genesys Desktop Application), click Next.

A second login window appears.

  1. Select the multimedia channel(s) that you want to use during your session (for example, voice, e-mail, chat, IM, fax, and/or SMS).

Note: The channels that you select here are saved in your person Annex, and are set as the defaults the next time you log in to Genesys Desktop.

Note: The Genesys Desktop configuration determines which channels are displayed.

Note: If you are configured for Instant Messaging, the Instant Message (im) channel might appear beside the Voice channel or it might appear as a separate entry that might require a separate login, password, and queue.

  1. For a voice session, enter your agent login ID, agent password, and the queue number. See your system administrator for this information.

  1. Click Submit to register your workstation, or Previous if you want to modify the information that you entered in the first login window.

Note: After you log in to Genesys Desktop for the first time, you can just click Submit in the first login window to be logged in, unless you want to open a voice session.

The following table summarizes the information that you enter in the two login windows:

User Name

Your user login name.

User Password

Your user login password.

Place

Your agent’s Place. Ask your system administrator for your Place designation.

Agent Login

Your agent login ID.

Agent Password

Your agent login password (if applicable).

Queue

Your voice queue name/number (if applicable).

 

Note: During your session, you can disable a media on the Agent Place Status window if necessary.

Remote Contact Number

If your company is using a SIP Server, you may be configured to log in with a remote phone number where you can be reached if you are not logged in from a phone that is on the internal phone system of your company .

If you are logging in remotely, enter the remote phone number to which your calls will be routed in the Phone Number box in the Connection dialog box.