Use the Supervisor Work Area to manage contact center objects such as Agents, interactions, and media resources.
The contact center objects are organized into a hierarchy, as follows:
Tenants
Tenant
All Alarms
All Agents
Agent Groups
Set of Agent Groups
Agent Group
All Agents in Agent Group
Skills
All Assigned Agents
All Places
Place Groups
Set of Place Groups
Place Group
All Places in Place Group
Switches
Switch
ACD Queues
Set of ACD Queues
Virtual Queues
Set of Virtual Queues
Routing Queues
Set of Routing Queues
Routing Points
Set of Routing Points
Virtual Routing Points
Set of Virtual Routing Points
Login IDs
Assigned Agent
Queue Groups
Set of Queue Groups
Queue Group
All Queues in Queue Group
Routing Point Groups
Set of Routing Point Groups
Routing Point Group
All Routing Points in Routing Point Group
Interactions
Interaction Queues
Set of Queues
Queue
Workbin Types
Workbin
Customer Segments
Customer Segment
Service Types
Service Type
All Interactions
For information about navigating to different lists within this hierarchy, see Navigation Controls and Navigation Scenario.
For information about displaying the details of an individual object, see Displaying Object Details.