﻿0100
FILENAME:76DesktopHelp.htm	MD5:7768107112525556557151537857907111312286104121118676161	SHA-1:82721031167310310511910711012111777747079527652487072569969478061	
FILENAME:76DesktopHelp_csh.htm	MD5:7010797571184869677488110851056910352815411910967676161	SHA-1:5285107117671055479119121115808011272907987661011151098667511066761	
FILENAME:76DesktopHelp_rhc.htm	MD5:7412152701015281113787810410048746586122541037989676161	SHA-1:48831208676517155119714974717271745711748681131178056100436761	
FILENAME:Accessing_the_Supervisor_Work_Area.htm	MD5:43108996611674571011211108070103749865122107489053686161	SHA-1:86811107898102668911311310111511211750577412153117506711290112856961	
FILENAME:ActionsButton.gif	MD5:66576753871149866101106120854874661047853797955686161	SHA-1:701021215090865597103557843112101101651001061031101197997100113987461	
FILENAME:actions_button_alone.gif	MD5:764711311379861195053476952971181041029768815766676161	SHA-1:107120115535483521068980858279118979854109665666507567111578061	
FILENAME:Actions_Overview.htm	MD5:8283115118112901077698675581691215667991136853121676161	SHA-1:99115797054118105119575688110113775289114791141019948122651181207161	
FILENAME:Adding_New_Agents.htm	MD5:9056105835173775353895797499987477772105107108666161	SHA-1:114485372841081035510878888083101868151578011874879088491026961	
FILENAME:Administration_Tasks_Overview.htm	MD5:731167778104113831175110411876507979809889108112112686161	SHA-1:48711074311150715477103538450110538285688390971197843661026561	
FILENAME:AdvancedSort.gif	MD5:10210750477798687149971126982116109101721057311081686161	SHA-1:121881027351981045676696851112535687751051218051666911697908061	
FILENAME:AgentPropertiesTab.gif	MD5:106889784897471887588799072725712147745111052666161	SHA-1:10070118731071128110810189671021128257102120504370478799112109527661	
FILENAME:Agents_and_Places.htm	MD5:681207549661021131161115010873779778667589548868676161	SHA-1:531025211111586103571107710347519868102898597856655119112971176661	
FILENAME:Agent_Logout_Control.htm	MD5:5510155118537049122866510910487431111049876888172666161	SHA-1:6983971221151061076548105541011207183905672122576511198671011068061	
FILENAME:Agent_Management_Tasks_Overview.htm	MD5:88899857667266117122978810774806810211547908275676161	SHA-1:7983108122721167810448675755699090113746852671018010967116976961	
FILENAME:Aggregate_Alarm_Levels.htm	MD5:70735511971481221187956745799661127887977965101686161	SHA-1:1161204747875484831144851751038766110118120664911866111106107436561	
FILENAME:AlarmsIconHoverHelp.gif	MD5:1148485122705110510550811178647899010283891148572666161	SHA-1:11111154111767711152111894811770109708654111114122108118113120721087361	
FILENAME:Alarm_Notification_Via_Email_Overview.htm	MD5:66103507410411283105687582571039998745284826954686161	SHA-1:481118151529768858874679953815584721219984471187510871997061	
FILENAME:AnnexEditor.gif	MD5:10210611389107575012110848105844368908378508572118656161	SHA-1:98103971035669101109120555210166489850477011711089121117118731037361	
FILENAME:Applying_Actions.htm	MD5:54896610743120809911173511187410612178705110953112676161	SHA-1:1095267557011810710556779078828010271511131221051228810210376706861	
FILENAME:AssignCapacityRule.gif	MD5:497568827912210082108122759811656731138571737467656161	SHA-1:907284110108988811510011410388681051051138011111555776512073120797961	
FILENAME:Assigning-Removing_Agent_Login_ID.htm	MD5:7210848107481155184748510980891201157875546849100656161	SHA-1:11710271855686501164910247841128412077787555691107876471011196861	
FILENAME:Assigning_Action_Templates_to_Users.htm	MD5:1149955531171227511490661149849108115721228256107114656161	SHA-1:55731137386696685838467101104881198910410498111689886120116857761	
FILENAME:Assigning_Capacity_Rules.htm	MD5:67807165491005665111736554495311753106119876782656161	SHA-1:7785112855111485546998796910610886101891181207472122546679567161	
FILENAME:Assigning_Email_Notification_Lists_to_Objects.htm	MD5:55481007180845149437865109481165099981097651112686161	SHA-1:68677712173111113657310512043120112821144973527711172728251496961	
FILENAME:Assigning_Quick_Dashboard_Templates_to_Users.htm	MD5:7410085104102118827255578911798836584101501015648686161	SHA-1:49108102120103105761007611611471100487373121481061151071055674761207661	
FILENAME:Assigning_Thresholds_to_Objects.htm	MD5:9810811856114112688690865610743707147578911087117666161	SHA-1:6947671001061128011299104511108666851085510473100117687747891166861	
FILENAME:Assigning_View_Profile_Templates_to_Supervisors.htm	MD5:48987575721175584751167110675104501021021155071110656161	SHA-1:6610647541217347107678510798651185786548390861201206580109817261	
FILENAME:AssignSkillLevel.gif	MD5:7912176841151204849828071109107995310811410110389119666161	SHA-1:8953121109106438772115481201199711890103571207066116101994773997761	
FILENAME:AssignSkillToAgents.gif	MD5:1135710948561078277755611049708448835671119104116656161	SHA-1:66117778466561198065491121127810711657111102113744743676556497461	
FILENAME:AssignToGroupsRemoveFromGroups.gif	MD5:706679113495570671125512070701175785691026811173686161	SHA-1:781165788115851081217154555555711077498551061086611510643117866761	
FILENAME:Assign_Supervisor_Permissions_Dialog_01.gif	MD5:4854995310190116515097837254106871201161197597100666161	SHA-1:67531079969781049781508851681029884651034968721147810599767161	
FILENAME:Basic_Tasks_Overview.htm	MD5:531141186997728410710284715797104878768831037247676161	SHA-1:7256665466759882786910077519079975712184897311866121107498061	
FILENAME:Basic_View_Administration_Tasks_Overview.htm	MD5:11211889908797821166610057788889496878755111555686161	SHA-1:1178097668843119108103811181166775106102895156997072991031031176661	
FILENAME:ChangeSliceSize.gif	MD5:10383541097483716849536886725151108801054810583686161	SHA-1:53691181205698112116120748343115104511171194354119761047483861136661	
FILENAME:Changing_Agent_Properties.htm	MD5:114104651176687101112105707647435767686580735165676161	SHA-1:5610912181108118511067643113100731018011410380971061177981117751216861	
FILENAME:Changing_Agent_Properties_Overview.htm	MD5:795698116109102105788752651121051215471471076969111686161	SHA-1:122794790516549113655690117721077753768612011070718310384477061	
FILENAME:Chat_Monitoring.htm	MD5:671171116584671058611488865790517752113996910050686161	SHA-1:115549975114114811208174575382120101435587741131095510812175837161	
FILENAME:Choosing_Filter_Window_Criteria.htm	MD5:437810010547438568561161096611243818610265997878686161	SHA-1:1161198170858611272111111122787057119118108771008355116484989787961	
FILENAME:Configuring_Supervisor_Permissions.htm	MD5:79110575078497288100106120114113103571081198210587117666161	SHA-1:9912111957887181106431036957118112677810688847557435511666807261	
FILENAME:cshdat_robohelp.htm	MD5:87797284981111195566112788874781135043866711081656161	SHA-1:103561198050741101108612212112110552801046910171100577910352851138061	
FILENAME:cshdat_webhelp.htm	MD5:99718085109757411349121471171105710688117827210149686161	SHA-1:991145475508312177518510088100101817756108991135011811486108987561	
FILENAME:Customizing_Quick_Dashboard.htm	MD5:9776994348671225143697749534911285110528055107666161	SHA-1:738852541196880109771191118611610977107831028054899811552110897161	
FILENAME:Defining_Action_Templates.htm	MD5:11471889988831139854827612175108117541041075111186686161	SHA-1:7350115661115576116471215777527356881178890526984103119103976861	
FILENAME:Defining_and_Applying_a_New_Filter.htm	MD5:6967521067178106724911277114104738655122501226850676161	SHA-1:90671081131119943978785777649118808799668088507912011654977561	
FILENAME:Defining_Email_Notification_Lists.htm	MD5:53488611512211610490655283107114897812250501217077656161	SHA-1:737648531195110156977311210866979787121474884120107868949887061	
FILENAME:Defining_Media_Lists.htm	MD5:10010111484111121103974953738570551116687435011168676161	SHA-1:8111884100111797867756948571081079843105121547510899798750687661	
FILENAME:Defining_Object_Sets.htm	MD5:73501191057854547454110102109110116811127210711999109666161	SHA-1:801099756106122496649871101155211586101107971171009067791171201177561	
FILENAME:Defining_Server_Level_Settings.htm	MD5:895699101695567108101100122556790556686676612074676161	SHA-1:1187585107484952116112848311568816784117112118517511311581761126661	
FILENAME:Defining_Statistics.htm	MD5:6550113119701168011611871767287527470741011047743686161	SHA-1:737151105791151211226911857687510174113104105765052841201041121147161	
FILENAME:Defining_Testing_Basic_Configuration.htm	MD5:6575785111973875476878879122767283895110211573686161	SHA-1:5510611410911950888112110311383120122109110108867354781161129881487061	
FILENAME:Defining_Testing_Production_Configuration.htm	MD5:1067210612284106471217311276761181227873101501036949686161	SHA-1:10397558611981796510310711953984869778210399668312182731071067861	
FILENAME:Defining_Threshold_Templates.htm	MD5:118701159074787843113112100819889897970791035187686161	SHA-1:541048155475348657311510487861038610810483981029999725776866761	
FILENAME:Defining_View_Profile_Templates.htm	MD5:11880821018299113547350112565678121885755107101115676161	SHA-1:10012111890112497510911611784489911878867265471118888518655717661	
FILENAME:Defining_View_Templates.htm	MD5:81106667467108651038072871024973104107881049049116676161	SHA-1:438483107108100120691018510255674383122115977268698610497118567961	
FILENAME:Deleting_Agents.htm	MD5:4710890821015312243807443549712111011067987610954656161	SHA-1:69524711377107655410585120113704710556741148049114115100106741157961	
FILENAME:Displaying_Object_Details.htm	MD5:471171168588501091201055212069481019910010878979883676161	SHA-1:107681036811281117108846943485255809912157109541191207210651977261	
FILENAME:Displaying_Object_Lists_and_Objects_Overview.htm	MD5:69661144310782545511973111815365114718853896668676161	SHA-1:108107979757102811021221041131215210111388114105727253998910251807561	
FILENAME:Displaying_Summary_Windows.htm	MD5:6952674882111538611210310910211110256691018189119110666161	SHA-1:111120766756100757989661216811147100115115106735010580664781976661	
FILENAME:EditAttachedData.gif	MD5:7955109671086997118104102120781148880491089011711877676161	SHA-1:76814311210911810411310110769725275977312111466995380867156857661	
FILENAME:Editing_Attached_Data.htm	MD5:8050557412011111948119748256975056741201081016547656161	SHA-1:786688876612289651031066610310750697974787048831167386121897761	
FILENAME:Editing_the_Agent_Annex.htm	MD5:11010211112051107529888102881111181228610011211911511567686161	SHA-1:717212112111110149741105567901138672112103515752861011109871567661	
FILENAME:ehlpdhtm.js	MD5:106122981131211049711771978778487611755521099870115656161	SHA-1:87721007212174107101116105122721071008711610481539972861118674487261	
FILENAME:Email_Management_Tasks_Overview.htm	MD5:431194398768554876711912297101901058581108439886676161	SHA-1:977910372698755731071131069783118871091081098182118995150711037961	
FILENAME:Enabling_and_Disabling_Agents.htm	MD5:87108871051036886505211611585496871901107690111105686161	SHA-1:7698104747297575288975610148103731121088110584558711157101717461	
FILENAME:Example_Alarm_Views.htm	MD5:801001111111147784511109811070735470986610711472103656161	SHA-1:1028369104113122117848854859782491131124374755298100818653826761	
FILENAME:Example_Customer_Views_Overview.htm	MD5:1019911284896853868810567121557965731001151137150656161	SHA-1:8576109578311811853541058288851049876736878541018578122521037961	
FILENAME:Example_Email_Screens.htm	MD5:1094382866950881118111710265837412050103881156576656161	SHA-1:8310090727850708311210366103661136669103897689107571038375436961	
FILENAME:Example_Open_Media_Screens.htm	MD5:7869841186711065905272551224979826675808654113686161	SHA-1:111715354475611184855110710410874747110311680438273836985518061	
FILENAME:FilterAdvanced.gif	MD5:53108691211107911710352104759899506675118677210657676161	SHA-1:1146547715267708649877250104112115757097105568150759752797961	
FILENAME:FilterAdvancedInteractions.bmp	MD5:12252718975113561127312299651088980105861184310347666161	SHA-1:7283655566122697412272998788974965105120729974801205397716761	
FILENAME:FilterAdvanced_NEW.bmp	MD5:12252718975113561127312299651088980105861184310347666161	SHA-1:7283655566122697412272998788974965105120729974801205397716761	
FILENAME:FilterBasic.gif	MD5:54121741041157711188821047956104527886791075247116686161	SHA-1:11710386115111775599100567474113541041121148154975210986102100487361	
FILENAME:FilterBasicInteractions.bmp	MD5:1005711910510386107985698717276986790517510788107676161	SHA-1:4755555251107821074787738476651061178610348101798397881221227361	
FILENAME:Filtering_Interaction_Lists_Overview.htm	MD5:83675772711141061091021041154966476769438210790104686161	SHA-1:71477665778252711068510890120877588717711011565103120104118576661	
FILENAME:FilterList.gif	MD5:12111472102971145484112102102978067731061035611510284676161	SHA-1:98741188169754775557579477166877573898173477210054111846961	
FILENAME:FilterOpen.gif	MD5:498056864355777485861066650105867510053525783676161	SHA-1:8611868122735098104575580775257821108112282681141047211276788061	
FILENAME:FilterSaveCopyRename.gif	MD5:8887111861229711277481065254100896912179815211556656161	SHA-1:435610098821181141038276868054114875185110549888486843102986961	
FILENAME:FindAdvanced.gif	MD5:75115734355661184750485111247108571211004811698105656161	SHA-1:487855517890119901168312082679982717969111114748611110898437461	
FILENAME:FindBasic.gif	MD5:112116497753811155311566555688571041091035310665115656161	SHA-1:10579116111121771074766113114558111298991016587804711411172108776861	
FILENAME:Finding_Objects.htm	MD5:1068066431204967117121821046812148511157985113116112656161	SHA-1:109659898891119011811698561168852477749114108102815786491001007961	
FILENAME:genesys3-01-01.css	MD5:5682116521197212198108117791006580868210910478107117686161	SHA-1:7911211247105116798282122107110116117797711968994387871025097527861	
FILENAME:genesys3-01-01_ns.css	MD5:52115801171036986771107970767977888110186119115119676161	SHA-1:12211067881041181044353738811751102495011311711074114848310552877961	
FILENAME:Getting_Started.htm	MD5:10110998974779120103815367106118100751034812210212283676161	SHA-1:6910979508089101120489085102102797797855465471031189912079487961	
FILENAME:GoToEntry.gif	MD5:874966818179865269539068108105847073791077652656161	SHA-1:87747255821021161115111147877811267706669828311510911876107557161	
FILENAME:Groups.htm	MD5:74887810910512084851221117771121688357661129957120686161	SHA-1:119781115411171121859772122739910511210286729052858710357108727061	
FILENAME:Immediacy_of_Updates.htm	MD5:11611666984711787719072116726911453831137910111452656161	SHA-1:7110768489956727743519057115811095547984749116121827780657861	
FILENAME:Instant_Messaging_Monitoring.htm	MD5:120898975100975549498243121121794911574901114948666161	SHA-1:7851478768678451109781088810853106505377115991015612278811107961	
FILENAME:Interaction_Management_Tasks.htm	MD5:10388109104788679110102857482569888881198110510278666161	SHA-1:1151197510476108118751171071048974765156118797983487711355471147561	
FILENAME:Interaction_Management_Tasks_Overview.htm	MD5:10767751021025177851051027410889116106711037410387113656161	SHA-1:78497776847547671221221179811899575074471097855681165071666561	
FILENAME:Interaction_Queues.htm	MD5:698111110811178101991145010353119102971164797120111122666161	SHA-1:1038480122689881485411197881174798116791057284674910588108977661	
FILENAME:Introduction.htm	MD5:701078380110777110099791176966115831131131041196588676161	SHA-1:531021138289120105107691188510184106806548508350106107102115105517261	
FILENAME:Introduction_Overview.htm	MD5:9767116111666610272471021218668113104827810711811350686161	SHA-1:109535685111481008885114861218510510847777065798212249105111837361	
FILENAME:Introduction_to_Macros.htm	MD5:1211008411551498211975104991107711010111254901037475676161	SHA-1:1147810250705599527478688311211110647103117495098566610482547061	
FILENAME:keyboard_shortcuts.htm	MD5:7948541151131188047821071105411610310568104481148490656161	SHA-1:7512211569651071208712111011055751045349978281791086710767781227461	
FILENAME:Loading_a_Quick_Dashboard.htm	MD5:77904376105101721118111050881161039780511195210788656161	SHA-1:11243495610778117113975553751181026511010649971111045674741091217061	
FILENAME:LoadQuickDashboard.gif	MD5:77528767711196767519973779967118101101778186113656161	SHA-1:74113117565111553821048811610110670122978655811111051128288891017061	
FILENAME:LoadQuickDashboardAdmin.gif	MD5:5757878211478104105681041085711497115102549868115108656161	SHA-1:74479885103654812049119106665783120731221051027571105110681161027461	
FILENAME:Locking_and_Unlocking_Interactions.htm	MD5:1085056845769975249122438948554310849846580100676161	SHA-1:4712256108691218111310299677669684911898521111091056811366841097661	
FILENAME:Macro-new.GIF	MD5:8447708457731116510981471187610969971041098172116666161	SHA-1:89508310110052871077510751488110985110655283518597781051081227161	
FILENAME:MacroList.gif	MD5:6650112497911651801181221121111036511211075102517956656161	SHA-1:52651218683818710984121777311378557798578411289558511290877261	
FILENAME:Maintaining_Synchronization_Overview.htm	MD5:81804956701141127998106668149886911676109725269686161	SHA-1:1049070668699698511769551169782536988110651066952518885547161	
FILENAME:MainViewAlarmsCollection.gif	MD5:7887106534811781721087611655118122971131121218911365676161	SHA-1:119120835610554535168831045483101116761131191137710410511183821107961	
FILENAME:MainViewAllAlarms.gif	MD5:120107537211767105109476873551144856721061054712299656161	SHA-1:8452120805749431029077871228610680671026510749106861017689517361	
FILENAME:MainViewEmailAttachedDataTab.gif	MD5:5411511878531121081028811210149120869997104654888115666161	SHA-1:858843479755771074710511852708470997411511152119101659098986961	
FILENAME:MainViewEmailAttachmentsTab.gif	MD5:113791027153107981065047508011082781195211310211571676161	SHA-1:738452571219783116116120501141059711910481114867351541218955557461	
FILENAME:MainViewEmailEmails-new.GIF	MD5:4311173741107665771196554747267561121011031128770686161	SHA-1:9052118797297120494886106891049790887010210567103876911399748061	
FILENAME:MainViewEmailQueues.gif	MD5:120821035649781024366656978529774981117712290104676161	SHA-1:1014352577097897411877731011081068697841208512165507210179826961	
FILENAME:MainViewFax.bmp	MD5:11570907512066691066610577857110356114571041225657666161	SHA-1:1107910210869996789121769011711782787011610568908543571051141186561	
FILENAME:MainViewNumbered.gif	MD5:8799995043821181215587110981204948728674479051676161	SHA-1:9971695281681147911389874352785773796912273971071066852997061	
FILENAME:MainViewSkills.gif	MD5:778111952103106114758411272781155510470776610290115656161	SHA-1:51105110557987104557177788780827779716598478047787080507061	
FILENAME:MainViewSMS.bmp	MD5:471211136911883727669658371471191111138383678970656161	SHA-1:1165010855508868120788385887649729911311610299106488467108857661	
FILENAME:Major_Areas_and_Controls.htm	MD5:12070101785512087498611010511075776910711473489780676161	SHA-1:98118471105766117761061085111777102995112111211084527488114115716861	
FILENAME:ManageAgentGroupMembershipAgent.gif	MD5:1006510912166119729956977890111495586116495211649676161	SHA-1:8672106106117555187122748276109567956103117431151081075747701017761	
FILENAME:Managing_Agent_Group_Membership.htm	MD5:1171197098111117110117555782901181167566771168910283676161	SHA-1:12297898310712274108539910671103819069525310672121471001141001136761	
FILENAME:Managing_Login_IDs_at_Agent_Level.htm	MD5:119831011121015149511079898106104881221077983767482666161	SHA-1:112991087711250116738155665152699071116839010655708657112507661	
FILENAME:Managing_Login_IDs_at_Switch_Level.htm	MD5:53100113471019968117877197701228510674547577116102656161	SHA-1:10011057120817188681011206510690819767104102114871181021077248707361	
FILENAME:Managing_Login_IDs_Overview.htm	MD5:9050112111831037685109985210910010166116110431028865686161	SHA-1:9711311610979438311747886576111497611888721201107949116121117808061	
FILENAME:Managing_Quick_Dashboard_Templates_Overview.htm	MD5:811106884981098478818048107711169910053538812243666161	SHA-1:75547375715281100698077100103122119121538574121746810682122847361	
FILENAME:Managing_Skills_at_the_Organization_Level.htm	MD5:101721211215311052568354851031118010166116664771122656161	SHA-1:70698886975272858350528453489885116681081061131111205771857461	
FILENAME:Managing_Skills_of_an_Individual_Agent.htm	MD5:8110511911010088113561228310367985049105571068484100676161	SHA-1:1215243971131227879119776910011783855769100112729011476122120696761	
FILENAME:Managing_Skills_of_Multiple_Agents.htm	MD5:100546687791199787507710979114786511676981144889676161	SHA-1:56501028847905553117514910950117894967100122881131135381791167061	
FILENAME:Managing_Skills_Overview.htm	MD5:11810774701041061131086550109678175105102112901037089686161	SHA-1:5572109871177279114807112098851227311771109777011511010790122478061	
FILENAME:Managing_Spam.htm	MD5:104741037773108767678112119761059810868106819812277686161	SHA-1:106668290868971861168611399110731215111051715577871158355906761	
FILENAME:Modifying_the_Currently_Applied_Filter.htm	MD5:7647901208667118987485100114118106481058047904848686161	SHA-1:1021189080101437657558172824911510875505470497755507949987361	
FILENAME:Monitoring_Scope.htm	MD5:80116817849821204911710411771986781515699436754676161	SHA-1:994382721085298122113891227012276547151104847078112667967976761	
FILENAME:MoveToQueue.gif	MD5:506952679980121566510765537769488950107868071686161	SHA-1:6878839910690115901011084811010172109481037890121731219011078697361	
FILENAME:MoveToWorkbin.gif	MD5:8856114751071061051205280848711285501157073477281676161	SHA-1:851087910466531006710587102107987211110480807376114571068984487461	
FILENAME:Moving_Interactions.htm	MD5:7212250118491061021156810012249108120118568274100118120686161	SHA-1:69785551789011411412011682731217272100818968104537111272571007861	
FILENAME:Navigation_Controls.htm	MD5:9783557149981077776731177110190888511667818653676161	SHA-1:75471126810547897773869886791031008311311999471201201014789697361	
FILENAME:Navigation_Scenario.htm	MD5:801088179905611810811810211186797282101108122556980676161	SHA-1:47764311980102768110287120102747547122117110821051115089106102576661	
FILENAME:NewAgent.gif	MD5:98885269112120758311781651155111112272511001017548656161	SHA-1:891171111108871517168551208486556586112651091006674547943516561	
FILENAME:Object_Lists.htm	MD5:5266718411111211643879911057821075410343831036681686161	SHA-1:5210412065495767891201021089069857910412065841061068410090431217461	
FILENAME:Object_Sets_View_Templates.htm	MD5:57105102104112771091016810211582499910790116507912286666161	SHA-1:674870103867511010870691145448561205578714981111107477286816561	
FILENAME:Object_Set_Wizard.htm	MD5:5110010684971024397568052117661119712054116478076656161	SHA-1:109110114655378865188100115801037675504910410810497104539049857861	
FILENAME:Open_Quick_Dashboard_Template_Window.htm	MD5:8212257701135468988811511510910381781045710910412282666161	SHA-1:6943877111955108112788188528312250991137447828211011872111676561	
FILENAME:Overview_Supervisor.htm	MD5:8810948531141184777784789989710671767079985547656161	SHA-1:107122435689487481978474121767710499689779751141151147685837161	
FILENAME:Performing_Content_Analysis_on_Email.htm	MD5:741227386985074101118121110675465108767810411366113656161	SHA-1:70438156676843891087075109687389811045581755510010690112896861	
FILENAME:Printing_Object_Lists_and_Objects.htm	MD5:834710678865269101661088110798985410181708610984686161	SHA-1:5551498365110120511157699504712253110116699970103558854117796961	
FILENAME:Properties_Tab_Settings.htm	MD5:8789766572681047111911399101117718949120768650113666161	SHA-1:12210310612012055715550111104836983101108669876789088901141171206561	
FILENAME:Queues_and_Routing_Points.htm	MD5:571125012110275687910099437668731031109070475378676161	SHA-1:113761071049890120108120120727684691175557101805310411511580118857761	
FILENAME:QuickDashboardListHoverHelp.gif	MD5:87875111890103102887088721055377868265797598115666161	SHA-1:531197297501021015555108117901011171131041018969116571001095547707661	
FILENAME:QuickDashboardObjectHoverHelp.gif	MD5:10966104100888710952521067547107999054121101658699676161	SHA-1:529950504774701226556746686107888011276878289565676103896861	
FILENAME:Quick_Dashboard_Tasks.htm	MD5:1048512110997747010811878113113485554102808610811275666161	SHA-1:1058766884871119498574100517711856707588657597867511284686661	
FILENAME:Quick_Dashboard_Tasks_Overview.htm	MD5:11851112887410065847510211711011272109111577010082117656161	SHA-1:88687186758476831065084108701191027243901141056950116881051057661	
FILENAME:Quick_Dashboard_Templates_Overview.htm	MD5:11769571141051137410171114103119801089072871106710366676161	SHA-1:10571118101858011711668905174876711483701091188111174977143656661	
FILENAME:Refresh_Permissions.htm	MD5:71498869871091151044766888353675611173109668950656161	SHA-1:104113531191018010010611710410949501119052667651103845010482108697061	
FILENAME:Refresh_Permissions_Message_Box.gif	MD5:5010511811052110105877311610952118102116107871178910449676161	SHA-1:735080545411486102727312250811107852101726773105108728987477761	
FILENAME:Reloading_the_Example_Customer_Views.htm	MD5:7210182107847410268118841044768785784116554899101676161	SHA-1:77846757986990115476976527811410857881205611589749810873876961	
FILENAME:RemoveSkillFromAgents.gif	MD5:10557108436673711001009878100101878599511216611877676161	SHA-1:1101197310299865466118831191108112011757524775851005384121113976861	
FILENAME:RemoveSkillLevel.gif	MD5:1198312054121726583651181051211228983101511161068198656161	SHA-1:89726583103112841166675114707511111398501121061111111057811449776861	
FILENAME:Removing_Filter_from_List.htm	MD5:705712211978818389113711051088211574791007998102114686161	SHA-1:102506551104818710550109101120115101745611711584526755775447577561	
FILENAME:SelectAgent.gif	MD5:771151221191057210282438069694989113103117113110109104666161	SHA-1:12276861161111011054811012010990567747767975527274807011498878061	
FILENAME:Selecting_Objects.htm	MD5:10772678667108895483471176976661031101011127510950656161	SHA-1:53901141131119912110471112120781167187721068210198688381701221126661	
FILENAME:Sending_Alarm_Notifications_Via_Email.htm	MD5:4810684861179885865453661009789831087910611112179686161	SHA-1:100541057610511911680527912282571074950731049011011588531091131106961	
FILENAME:Sending_Automated_Responses_to_Email.htm	MD5:661124911967110851039052474784998511457122716843666161	SHA-1:1041036810947431111067965121861036888119971069982791229876541056861	
FILENAME:SetPriority.gif	MD5:114116547711369120116113119116119908165737170555185686161	SHA-1:74687148117871224370100100476511265499910710389109547177891086961	
FILENAME:setting_shortcuts_pane_supervisor.gif	MD5:7499827912071119122107118116681205010278107811058755686161	SHA-1:4973118876911882564350534855758266112847210657487078811216661	
FILENAME:Setting_the_Priority_of_Interactions.htm	MD5:1034898851099770118110109871055685108117104751197577666161	SHA-1:471008384841128148995443908768729711657731201068186891201107061	
FILENAME:Setup_Scenarios.htm	MD5:10083112816981115871001076599481034810357866750122676161	SHA-1:975369118435257708611682774899887772527953651197374541067161	
FILENAME:Silently_Monitoring_Agents.htm	MD5:11176691225167901038343111981171104712169531028956666161	SHA-1:1067911557576911074741169076871101085776103768847696611865517561	
FILENAME:SilentMonitoringIconHoverHelp.bmp	MD5:120477810310810184120566775119887010779547511810552686161	SHA-1:8910383109975686100718665791181065071847510112190113809868777961	
FILENAME:Simultaneous_Monitoring.htm	MD5:6878761045565105101795582977910211211388107987887656161	SHA-1:69108736988571011228811710068571061147490674976868682115491037061	
FILENAME:SIPMonitoringIconHoverHelp.bmp	MD5:112577510876768548545175122877175567869895547686161	SHA-1:113841011191107266104114115116806511852821051018611269691131221151037061	
FILENAME:SIP_Monitoriing_Settings_Dialog.gif	MD5:4998120751135011579117811224970771215678528310368656161	SHA-1:744311679113517552838111010178731201201087277115103797912272527861	
FILENAME:SIP_Monitoring_Overview.htm	MD5:6877571086786688766731018957704988102715671120686161	SHA-1:1031101039973491101071086974101505671100871001029050497612283576761	
FILENAME:SIP_Monitoring_Session_Icon.gif	MD5:561119781815583997010611311610449757697113111107109666161	SHA-1:89105871227682122971161208911052997311199120107658710554118110557361	
FILENAME:SIP_Monitor_Agent_Group_Select_Agent.gif	MD5:1135112268831099847105499811486537010683836910953686161	SHA-1:5757998248116655457751097411012157511011068976731165573110907561	
FILENAME:SIP_Monitor_Agent_Monitoring_Session_Icon_Logged_Out.gif	MD5:108908312011210410950511201147674112109971131201015098656161	SHA-1:7472818811584656653675384976712274896556111735210857731087261	
FILENAME:SIP_Monitor_Agent_New_Interaction_Icon.gif	MD5:71118110681018984731078511776101698411643721146656676161	SHA-1:51112102747155658755547178122555484103861111098990655651556661	
FILENAME:SIP_Monitor_Whisper_Coach_Text_Field.gif	MD5:10581439076857365817910779511036610412248898748686161	SHA-1:8811410979657099103894812269438276978072114100105104681101071097961	
FILENAME:Sorting_and_Filtering_Object_Lists.htm	MD5:1057575104801081186780120527680521201131158543103103656161	SHA-1:7811855117104747272103112106751151161185011110573113561045584109527361	
FILENAME:Statistic-Level_Alarms.htm	MD5:83494872708955105847551518443107103491009911948666161	SHA-1:71711128254808488846911310267101118497511368110115851165072537461	
FILENAME:Statistic_Wizard.htm	MD5:558698755411174100738512075788749102907684111111676161	SHA-1:110431011135210610411767716770657311569771221135583906712254836961	
FILENAME:SupervisorDesktop.log	MD5:12176778967697665117118110997897787773521095199666161	SHA-1:551211021037778907356677811111653524897117791071201228975104787461	
FILENAME:Switch_To_Barge_Dialog.gif	MD5:651088554566887107507811056907185537711488109118676161	SHA-1:891061031058099891211064786808365789787511037610672999880827361	
FILENAME:Switch_To_Silent_Monitoring_Dialog.gif	MD5:8011511250978111580998668105488948788149119113111676161	SHA-1:71577547102561087483906748475479101120751151097711810611180837461	
FILENAME:Tasks.htm	MD5:575375691017582681086697541125577497754119120115686161	SHA-1:10810570108765189741091207811772122901024856771181171139710581877061	
FILENAME:Tenants.htm	MD5:8711411957854810610480578856771208869651127371116666161	SHA-1:57104701061225672104121976710969779888115841205479104478884786661	
FILENAME:Terminating_Interactions.htm	MD5:5351116811041141081151048779991005448106979810771103656161	SHA-1:109101116515010489654710443113718957113991171136749505282721147561	
FILENAME:Thresholds_Overview.htm	MD5:113807111554855789521041185310180785071116122122116666161	SHA-1:12251518090696610787120475176694912152738873527047101791126761	
FILENAME:Using_Macros_Overview.htm	MD5:10811775701007411086711049912199117798848878670111656161	SHA-1:661151217582884388777174106551085011787801191011031016675551116861	
FILENAME:Using_View_Configuration_Wizards_Overview.htm	MD5:8899747177829052831038869104567911675657948121686161	SHA-1:90705411712110011386888610211780711161097912088765511010257120866661	
FILENAME:Viewing_Aggregate_Alarm_Levels.htm	MD5:77691075588579911252102891028554110116665284109114686161	SHA-1:4711971754910112211011011711011111710684491111028454567311849721197461	
FILENAME:Viewing_Alarms_for_Individual_Objects.htm	MD5:85981031228110854565379705410250845348747866122676161	SHA-1:10212211649110811045710753113664980116701229711080111677570111997361	
FILENAME:Viewing_Alarms_Overview.htm	MD5:7611190877479115101474850685376998511248989090676161	SHA-1:9882561021111005111050107521038383103724884766789100556690727061	
FILENAME:Viewing_Media_Status_Details.htm	MD5:8684484311911549109488011771851105412151541056855666161	SHA-1:498548548910950110109114117771065266108112767457725111852571167261	
FILENAME:ViewsOverview.gif	MD5:1028411988544811756118859711390108557351835512268656161	SHA-1:7984875771796985104716784108104491026574688511950808449776961	
FILENAME:ViewsOverviewDropDown.gif	MD5:81661217111510482701114870978611811310568531158271676161	SHA-1:111561006599848511672855381116476751491041201057810948115691158061	
FILENAME:View_Profile_Template_Wizard.htm	MD5:10589991061165770558310886857443112109113711098799656161	SHA-1:11579118836911511810010452116507078831146911866100105814852105977161	
FILENAME:View_Template_Wizard.htm	MD5:52105879986735188785352971067084761041205174101666161	SHA-1:7779701021215211077736875797211283102715474978911010955841057761	
FILENAME:Voice_And_Video_Monitoring.htm	MD5:70511101058081557798103786569987867851216712252676161	SHA-1:797785118661097783744710797978084739810810010487751126785436661	
FILENAME:webhelp.cab	MD5:986711755666610947846765771097483110122811114967666161	SHA-1:10311348509911178671154978118759811010111310453471228290801151227361	
FILENAME:webhelp.jar	MD5:4710610847100901181118752669083528256116101837073656161	SHA-1:9011076657080107766598559010711186881211106710684806886114677961	
FILENAME:whcshdata.htm	MD5:88711137086551025210948103548953121971061068912178656161	SHA-1:9747113667411910088104745397825590471101125656571065254112847761	
FILENAME:whcsh_home.htm	MD5:994711610011711647477455102101561144952106765311287666161	SHA-1:5311511166107122111111107817411649677268831167889891006611666746961	
FILENAME:whd_dpns.htm	MD5:529784101781198572907911686807010543565611568113656161	SHA-1:5587116577956498810998536590109122121791091196765777481106677961	
FILENAME:whd_hide0.gif	MD5:105711071198897754877551035174856584118501027785666161	SHA-1:66545473100751201086511274102757170113112505210357985310672797561	
FILENAME:whd_hide1.gif	MD5:80114107901008310910610511887788510272529997695268686161	SHA-1:1201111101208710611310951837381544311665122704712149907011683816661	
FILENAME:whd_hide2.gif	MD5:80114107901008310910610511887788510272529997695268686161	SHA-1:1201111101208710611310951837381544311665122704712149907011683816661	
FILENAME:whd_next0.gif	MD5:114117897565527465804947487976746886894989101676161	SHA-1:106881158799116120117117761157710011212110812166815085779810690676561	
FILENAME:whd_next1.gif	MD5:114117897565527465804947487976746886894989101676161	SHA-1:106881158799116120117117761157710011212110812166815085779810690676561	
FILENAME:whd_next2.gif	MD5:114117897565527465804947487976746886894989101676161	SHA-1:106881158799116120117117761157710011212110812166815085779810690676561	
FILENAME:whd_nvp10.htm	MD5:8748895575907557531151171028667666912257757775676161	SHA-1:87551091211118710666787610211011083487067111761038474568869998061	
FILENAME:whd_nvp20.htm	MD5:496551571211057583111118111113110118691001129990113102666161	SHA-1:10954761021111021095782527411711797987948114661144354991201051217661	
FILENAME:whd_prev0.gif	MD5:487511570479067110834847498411010970437910911579666161	SHA-1:727784103694710210754781011176911983546752111106891185150119657761	
FILENAME:whd_prev1.gif	MD5:487511570479067110834847498411010970437910911579666161	SHA-1:727784103694710210754781011176911983546752111106891185150119657761	
FILENAME:whd_prev2.gif	MD5:487511570479067110834847498411010970437910911579666161	SHA-1:727784103694710210754781011176911983546752111106891185150119657761	
FILENAME:whd_show0.gif	MD5:751121219082788011211265834883517873109808711271656161	SHA-1:5111611886656783439989119815410110012153113798412212090108113817261	
FILENAME:whd_show1.gif	MD5:85681107651688111811273734398889978688773116120686161	SHA-1:116484857102905311511455121901046567537167122118120435712047797061	
FILENAME:whd_show2.gif	MD5:85681107651688111811273734398889978688773116120686161	SHA-1:116484857102905311511455121901046567537167122118120435712047797061	
FILENAME:whd_sync0.gif	MD5:1101026798103744910611412285518548791115788896799686161	SHA-1:53109106975710051801228810981102906710510112179122991165651119577061	
FILENAME:whd_sync1.gif	MD5:1101026798103744910611412285518548791115788896799686161	SHA-1:53109106975710051801228810981102906710510112179122991165651119577061	
FILENAME:whd_sync2.gif	MD5:1101026798103744910611412285518548791115788896799686161	SHA-1:53109106975710051801228810981102906710510112179122991165651119577061	
FILENAME:whd_tab0.gif	MD5:5510812076891225310852101471148654547075501094798686161	SHA-1:1108110577756571437480715511311057661154753119665311766701196961	
FILENAME:whd_tab1.gif	MD5:1146610747108116818279117851031208811311810187554997686161	SHA-1:8055731048987116751161181121047911481786673431117969117571101017561	
FILENAME:whd_tab2.gif	MD5:112725448758874516610468671099710810911649497647656161	SHA-1:8973891011007985754756102861205157110103831161027211612211051537861	
FILENAME:whd_tab3.gif	MD5:103504912069102829875114117721221098811385988847111686161	SHA-1:691128057561128790110834949107661009086471138912110456681091186861	
FILENAME:whd_tab4.gif	MD5:1138470120114118108836810870501194984474981867655676161	SHA-1:7510111810411511074857711511610898691117871108114103981148498551047361	
FILENAME:whd_tab5.gif	MD5:825468571135511650116759090101114108777510899104121656161	SHA-1:83102101668910284114118498011657654710310070738555110115551171167961	
FILENAME:whd_tab6.gif	MD5:1125355671171129911655115105112721016754107765084109656161	SHA-1:11278877811911590487610480107104678410043897352777111610199667261	
FILENAME:whd_tab7.gif	MD5:651041105774107808111854521111121165570847487116113686161	SHA-1:784797511141118579805548741227186748611968113771185149113557261	
FILENAME:whd_tab8.gif	MD5:8710366544967112977212011267544711510110551717083656161	SHA-1:1051001165011680107677211111411082901181118975975656578711385976661	
FILENAME:whd_tabs.htm	MD5:49511151229047117838254769749908454741069747115686161	SHA-1:1091218847878879708648978410287808812111812049103106119116118797861	
FILENAME:whd_toc1.gif	MD5:99541145312250106574949577510351113817467836657666161	SHA-1:6767741141078757102675010585101817511767115861071054911911755527661	
FILENAME:whd_toc2.gif	MD5:86501167797671078611673994310143571167447759089686161	SHA-1:6888101691079811474988199777254491081117054119539757107122516761	
FILENAME:whd_toc3.gif	MD5:796610884671025349689010575996612071661151168477666161	SHA-1:1016911211010983848611155984911488103661041041221128698105102771097461	
FILENAME:whd_toc4.gif	MD5:839780104825610482801178711756688253118868353120686161	SHA-1:571227076101985788111711046974117731141188510175828011467109497961	
FILENAME:whd_topic.xml	MD5:798650655648551037076768649119548511374838474666161	SHA-1:122109111494311811911011650735766118115505510568101851188185107816661	
FILENAME:whd_wbsh0.gif	MD5:1001107189831194811499861086787567075111801068567686161	SHA-1:1054371495612066811061058353861141224312157525273797312043887961	
FILENAME:whd_wbsh1.gif	MD5:1001107189831194811499861086787567075111801068567686161	SHA-1:1054371495612066811061058353861141224312157525273797312043887961	
FILENAME:whd_wbsh2.gif	MD5:1001107189831194811499861086787567075111801068567686161	SHA-1:1054371495612066811061058353861141224312157525273797312043887961	
FILENAME:whfbody.htm	MD5:8110989110107698010966121698789116110686579766677656161	SHA-1:105701057886991185451107991159079105679757111741165110412280727561	
FILENAME:whfdhtml.htm	MD5:7490120764852999843437157100767498759710910383656161	SHA-1:801094712197121511066950878210910111899541184711210411310986681127061	
FILENAME:whfform.htm	MD5:51112527610949981059873871148876744369118838465686161	SHA-1:1008649524911711610197103891137211310365114576611580116786588806761	
FILENAME:whfhost.js	MD5:888257121120751019857561065781102121100971219979116666161	SHA-1:745710811071906998796979120110508698108538511911511910710973487761	
FILENAME:whform.js	MD5:6586107486849738066107477966107111551151077972112656161	SHA-1:5667827254889950737211148876953869972751017368108104117906761	
FILENAME:whframes.js	MD5:8812247697953117511018656110111661077849477011779666161	SHA-1:68748490561138011356987172541204810586851095172114678951857661	
FILENAME:whgbody.htm	MD5:65551171061145511475115857267109746768659011110350686161	SHA-1:5178821175790871076512067521145310856706556541007874121113746661	
FILENAME:whgdef.htm	MD5:561041031135451117831041146611810811783705111312189105656161	SHA-1:11210711880841128465104104688157120806512212110055904810311298997061	
FILENAME:whgdhtml.htm	MD5:78105112101107118891181127370705590765243705656119676161	SHA-1:107481165754995074988910211866901111007510189507610474901181087061	
FILENAME:whghost.js	MD5:86886898551167711575555410210549847553867310851676161	SHA-1:657411012111648524973108113115691038168107787282106897011073857161	
FILENAME:whhost.js	MD5:1059710050571147283120102111122106115478698109665549686161	SHA-1:6767901171199978531031121111131187057119102491094849681127399897061	
FILENAME:whibody.htm	MD5:81877011011682755656507412111566795710168112101108686161	SHA-1:75528310011555114995665102103117431196511512153971067248122100976661	
FILENAME:whidhtml.htm	MD5:121120681039986120859711150101103107535482671125398686161	SHA-1:888272791141148610079105691159867548476886710711656737985976661	
FILENAME:whiform.htm	MD5:877877891161028911888525577102101109112781037198103656161	SHA-1:10110998117871187783697869120721011047876436850818873114102817661	
FILENAME:whihost.js	MD5:1136711172707110053831201171191215350888585104114113676161	SHA-1:1188712276494374664348868548811088156477411280741081101191117061	
FILENAME:whlang.js	MD5:657456544811512049511006876107836712110866564383676161	SHA-1:1086612182122711011061228288113100122838410752109725010770721131007161	
FILENAME:whmozemu.js	MD5:109487412066661181038748498254113858897979910999666161	SHA-1:110531181086950824774122677111710410667651156810152109895555687261	
FILENAME:whmsg.js	MD5:1201085543661146590838854119108557012210770558480676161	SHA-1:485310277103110666751108103109112751137951837671115705011965907161	
FILENAME:whnjs.htm	MD5:567768548657726556757477885075113531177410799676161	SHA-1:578810772115887910677108103536788109978156789098106759886996661	
FILENAME:whphost.js	MD5:738410211843106657279744951116561111061121195610365666161	SHA-1:88856869788350115557711011390871209849116761197874438971437261	
FILENAME:whproj.htm	MD5:48120894980118112112106658497101113779775104545589686161	SHA-1:8343106108106777953526686531101066871111851188953701037873976861	
FILENAME:whproj.js	MD5:106709049113801087870844887120998411086104698370656161	SHA-1:6611289909743851045198835310779103105437952517972549773737261	
FILENAME:whproj.xml	MD5:10511057111516565102721001091128785109527247848151666161	SHA-1:8511782115118487611067766947746987119578877521041171108097757361	
FILENAME:whproxy.js	MD5:50431111194811572691095711472804911554113105907677666161	SHA-1:83101831008179791171071124347787389103817651437880769880727661	
FILENAME:whres.xml	MD5:9810768791071001016811111210476818498506587758486686161	SHA-1:109118876588121115989049558989674887577798477812212177108527161	
FILENAME:whskin_blank.htm	MD5:86701208972107851156610911871705711580841158381106666161	SHA-1:111485585679870120107666910011490112100516710966747469118561167261	
FILENAME:whskin_homepage.htm	MD5:7768107112525556557151537857907111312286104121118676161	SHA-1:82721031167310310511910711012111777747079527652487072569969478061	
FILENAME:whskin_info.htm	MD5:1171088381491141155455491118657105104681101211058076666161	SHA-1:831101118711985111120102846777688211868113116119975266811141221107761	
FILENAME:whskin_pickup.htm	MD5:1018971122979788571031215477119497211610782818250666161	SHA-1:6581114775611011866478854117102661124771106521107481116991061076761	
FILENAME:whskin_tw.htm	MD5:1201198754868312110379121110976811110080731207868110666161	SHA-1:781198780995188531125110650117851091226511411390691071021221121127061	
FILENAME:whstart.js	MD5:971201141198311149724880811138355576953897011848676161	SHA-1:6699571055297757611348114994310173113115655410683119989854807561	
FILENAME:whstub.js	MD5:838910850865610956735010311010411865781197010811076656161	SHA-1:10411382791061121027466103875312111610212210980121735781655075777761	
FILENAME:whtdhtml.htm	MD5:6980751024911187731221127211610547557465115658267686161	SHA-1:5610011410773651151077665756712184478976101104112681141017647987061	
FILENAME:whthost.js	MD5:767368744381838250681191124851891194371109103118656161	SHA-1:1021196699122519887527882561228210986103675685781061118857807061	
FILENAME:whtopic.js	MD5:74995568104121108110120678253120120715151551065171656161	SHA-1:118110881058543765769515181701071101051097510665575354481141117461	
FILENAME:whutils.js	MD5:6511276527449501165286881181025412110754801187978686161	SHA-1:77681111058080758684666878109115121848711811784857511957107868061	
FILENAME:whver.js	MD5:10585907249977386761071225267681137610711910543110666161	SHA-1:10210311311398751111121111061181118297521165297105105655598651001087061	
FILENAME:Working_with_Large_Lists.htm	MD5:507312151505547561005288438286841208890577956656161	SHA-1:8471109107558874103489957877175666857985379656912090112676561	
FILENAME:Working_With_Macros.htm	MD5:871044911148491157280651081094910210669767911467103686161	SHA-1:8110488115871066711968791038575107114838373496882717010166767161	
FILENAME:Working_with_Named_Filters.htm	MD5:751001001221026666987670661184887558050721046787656161	SHA-1:10749668477721145167111105818956114121831107298110977311750827761	
FILENAME:Working_with_Quick_Dashboards.htm	MD5:1208710211598718810487981009011975114517366437874666161	SHA-1:731218289975210187102501181096810671534978765787974912053877561	
FILENAME:MasterData.xml	MD5:1111148911510110911311154761184788531221037281535382656161	SHA-1:86707049677910676819979991078810385998070122116811176647477161	
FILENAME:readme.txt	MD5:1094769107545574117108735010277901008856841128084666161	SHA-1:889078778410150509011884661141011007882109731086977761051091226961	
